1223 results found
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Expired Meetings - To be able to look up expired Meeting ID's
Expired Meetings - To be able to look up expired Meeting ID's to see who originally created them, along with the Date/Time the Meeting ID was created to quickly determine if the person is using an expired Meeting ID. This would greatly aide in troubleshooting the cause of an improper practice used by Users.
6 votes -
We need reporting for prior 12 months! Year over Year data would be incredible.
We need reporting for prior 12 months! Year over Year data would be incredible
6 votes -
Select multiple users in the reports call log
Add the option to select multiple users in managing call logs in the reports.
6 votes -
Agent Details
I don't understand why the Agent details in Live Reports is ONLY accessible for that day. There needs to be an option to get a detailed report in that format with how many calls each agent took for each queue after that day without having to manually calculate myself.
6 votes -
Adding subscriptions for Quality of Service
Problem:No option to add a daily subscription for Quality of ServiceSteps to Reproduce1. Go to Reports Tab2. Analytics Tab3. Subscriptions4. Create New5. Clicked Report Type ( tried to create new subscription but see no option for Quality of ServiceActual Behavior: When creating a new subscription, there's is no option showing for Quality of ServiceExpected Behavior: To add an option of adding subscriptions for Quality of Service
6 votes -
Number of calls forwarded KPI in Analytics
In Analytics, can another KPI be added that counts the number of calls that had been forwarded when users have applied ‘Custom Rules’ and the new ‘Forward all calls’ feature.
6 votes -
ADD CURRENT ACTIVE CALL LENGHT TIMER IN LIVE REPORTS
Cust needs to see the active call's timer so they can see the real time call lenght of the current call for any given agent in a queue.
6 votes -
Performance Reports Line Graph
It would be better to include the line graph from the performance reports when downloading/exporting the report via pdf file
6 votes -
Analytics, average number of calls during a period (not just a day)
I need to know our busiest hours during a specific period (e.g., the past two months). Currently, you have this report by day; however, our volume of calls varies. Also, it should show the cumulative in each hour, so I can know what percentage of our calls in that period happens in a specific hour or hour. For example, in the last trimester 57% of our calls happened between 11 am and 2 pm.
6 votes -
Report showing Users and CQG Voicemails
Would like a report that shows you users/CQGs current number of VMs in their VM inbox. Would like to see date of oldest unheard and total unheard as well as total count of all VMs (both unheard and heard)
6 votes -
Analytics should not states calls are missed when it was answered
Call Queues calls shouldn't states it was missed on Analytics when the call was answered.
6 votes -
Add CSV option in Analytics Subscriptions
Export of raw data in CSV format is useful in creating custom reports. Currently the only file type options for distribution of Performance Reports are PDF and Excel.
6 votes -
Link to share live reports
It would be great if you could create a link in analytics to share a report with someone rather than only downloading or subscribing. This would allow for a lot more SIMPLE dashboard integrations. Thanks!
6 votes -
Performance Report during weekdays
needs to get the performance report from different months but only wants the data from weekdays, doesn't want to use weekends
6 votes -
Live Call Reporting
Live call count dashboards for users, maybe on HUB. When employees have call counts they have to meet daily they really need to able to see their own live metrics.
6 votes -
Call Logs with unique Call ID and Number for Call Queue sequence
A user is wondering if there is a way to include in the call logs details Call ID (not caller ID) or Number sequence for a call queue report. By this means we can group a call result according to the call ID number without being mixed with the other call result. e.g.TypeFromToCall IDCall SequenceExtinbound888898459188812345621471101inbound888898459188812345621472102
6 votes -
Define our set SLA definitions on reports
Out clients require the Service level definitions on the phone reports. Right now we have to pull to Excel and manually add to every report we pull for them. We need the SL Definitions to auto pull the configured data to Excel AND the Pdf version. I have attached an example of what our old phone system report looked like. the information auto pulled through.
6 votes -
Power BI Integration
Looking for an easy way to integrate with Power BI in order to streamline call dashboard.
6 votes -
Change Date Format When Downloading Audit Trail
When the customer downloads the audit trail via the portal, the date format appears as Month/Day/Year. However, the customer prefers it to be in the Australian format, which is Day/Month/Year. Interestingly, the audit trail displays the correct Australian date format while viewing it, but the format changes when downloaded.
6 votes -
Conference call roster of participants
provide under analytics the ability to print a report of all phone numbers that called in and participated on a conference call.
6 votes
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