1261 results found
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Create Custom KPI's in the Analytics
Ability to create custom KPIs in the reporting/analytics module
6 votes -
company directory with DIDs that can be downloaded or exported
Have a company directory that can be downloaded or exported
6 votes -
provide unavailable time for each rep
Provide unavailable times for each rep so we can see how long they have been unavailable or at a Do not disturb stage
6 votes -
Ability to send report via email immediately.
I would like the ability to create the report and have it sent via email without having to wait for the date and time to tick over to auto generate.
There needs to be a send now option when you have a saved report.6 votes -
Allow Analytics Data to be pulled via API
Allow Analytics Data to be pulled via API
The customer would like to retrieve analytics details via API in order to check the call disposition per user
6 votes -
Ability to show how many times each contact has been contacted in a tabulated form that summaries the call logs for each extension
We are hoping to have the capability anywhere in the Analytics Reports to search for records of an external number and be able to view in a tabulated form the following details:
- The number of inbound and outbound calls on an external number being searched.
- The list of users that had a transaction on the external number being searched, inbound and outbound.
- The number of transactiions, inbound and outbound, total lenght of time, and average time per transaction.
Thank you.
6 votes -
call score
Quality of Service: difficult to "identify poor quality of calls", as the call score is not listed in the download report - see attached. ....
6 votes -
give option a user to access call logs for particular users
give permission a user to access call logs just for particular extension
6 votes -
Analytics Company Numbers- Ability to filter if its routed to the call Call queue,IVR or User
Analytics Company Numbers- Ability to filter if calls are routed to the Call queue,IVR, or User
6 votes -
Limited access to Call Logs / Recordings
Sean wants to create a custom role in which David and John only has access to a limited set of users or users that are assigned to a specific site.
6 votes -
Expired Meetings - To be able to look up expired Meeting ID's
Expired Meetings - To be able to look up expired Meeting ID's to see who originally created them, along with the Date/Time the Meeting ID was created to quickly determine if the person is using an expired Meeting ID. This would greatly aide in troubleshooting the cause of an improper practice used by Users.
6 votes -
We need reporting for prior 12 months! Year over Year data would be incredible.
We need reporting for prior 12 months! Year over Year data would be incredible
6 votes -
Select multiple users in the reports call log
Add the option to select multiple users in managing call logs in the reports.
6 votes -
Option to delete sms log report
The company will be taken over by a different owner and would like to have the option to delete all SMS Log reports.
6 votes -
Support Monitored Calls in Business Analytics
When a call has been monitored, the call is no longer showing in Business Analytics.
6 votes -
Agent Details
I don't understand why the Agent details in Live Reports is ONLY accessible for that day. There needs to be an option to get a detailed report in that format with how many calls each agent took for each queue after that day without having to manually calculate myself.
6 votes -
Adding subscriptions for Quality of Service
Problem:No option to add a daily subscription for Quality of ServiceSteps to Reproduce1. Go to Reports Tab2. Analytics Tab3. Subscriptions4. Create New5. Clicked Report Type ( tried to create new subscription but see no option for Quality of ServiceActual Behavior: When creating a new subscription, there's is no option showing for Quality of ServiceExpected Behavior: To add an option of adding subscriptions for Quality of Service
6 votes -
Number of calls forwarded KPI in Analytics
In Analytics, can another KPI be added that counts the number of calls that had been forwarded when users have applied ‘Custom Rules’ and the new ‘Forward all calls’ feature.
6 votes -
Performance Reports Line Graph
It would be better to include the line graph from the performance reports when downloading/exporting the report via pdf file
6 votes -
Analytics, average number of calls during a period (not just a day)
I need to know our busiest hours during a specific period (e.g., the past two months). Currently, you have this report by day; however, our volume of calls varies. Also, it should show the cumulative in each hour, so I can know what percentage of our calls in that period happens in a specific hour or hour. For example, in the last trimester 57% of our calls happened between 11 am and 2 pm.
6 votes
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