Skip to content
← RingCentral Ideas

Analytics & Reporting

Analytics & Reporting

Categories

JUMP TO ANOTHER FORUM

(thinking…)

How can we improve RingCentral?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

1034 results found

  1. drill down on a report for accurate missed calls on call queue

    When running the KPI for abandoned and refused calls, there is no option to drill down to see which extensions it is tagged from

    5 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  2. Live call information within RC app

    The ability for employees to have a view inside of the RC app of current calls waiting within a call queue. This gives the employees the ability to understand how many calls are waiting to be answered as well as understand how many other employees are available to take inbound calls.

    4 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  3. wrap-up

    After finishing an incoming call from a queue, the agent needs to have the ability to end the wrap-up time early to put themselves back in the queue.

    4 votes
    New  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  4. Missed call should not be tagged on call queue as missed if picked up by a member on another call queue

    Performance Report: Missed call should not be tagged on call queue as missed if picked up by a member on another call queue.

    4 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  5. Total numbers of direct calls and transferred calls to an extension

    Having transferred calls and direct calls filter/KPI would be helpful.

    4 votes
    New  ·  0 comments  ·  Adoption & Usage  ·  Admin →
    How important is this to you?

  6. RCX Fields

    Overall we would like any field that is a date or time field to exist not as a text field but an actual date/time that has options to edit format. Default is that fields should be DD/MM/YY HH:MM and then allow people to choose to just show time, just show date or even show "Thursday April 10th 10:53AM PST" as you would be able to in most other modern business reporting tools.

    The other main item was the double quotes when exporting to csv. No other tool we work with acts that way and requires cleanup.

    Metric: Interaction Start Quarter…

    4 votes
    New  ·  1 comment  ·  Adoption & Usage  ·  Admin →
    How important is this to you?

  7. Analytics - Call recordings for Non-RingCX users

    Please include call recordings in analytics - performance report for Non-RingCX users

    4 votes
    New  ·  2 comments  ·  Live Reports  ·  Admin →
    How important is this to you?

  8. Queue Time" per team member.

    Customer would like to get a report of the amount of time our users spend in the "queue". In other words "Queue Time" per team member.

    4 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  9. SMS logs download per user

    To have the option for downloading SMS logs per user extension

    4 votes
    New  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  10. Analytics for faxes

    You have no analytics for faxing. No way to download how many pages are sent nor by whom.

    4 votes
    New  ·  0 comments  ·  Live Reports  ·  Admin →
    How important is this to you?

  11. call log detailed information

    Adding detailed call logs to include forwarding information would be a valuable enhancement. In this scenario, the call log would display:

    Dialed: Ext. 103
    Forwarded to: Ext. 102
    Answered by: Ext. 102

    This provides a clear trail of the call's path, improving transparency and helping users understand how their calls are being routed and handled within the system.

    4 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  12. Choose multiple call queue when creating subscription on analytics

    Generate a consolidated report of user data across multiple call queues.

    I have multiple call queues with the same users, and It's better to have a weekly report that provides call statistics for each user in each queue, including total calls, average calls per day, and average handle time.

    4 votes
    New  ·  0 comments  ·  Subscriptions  ·  Admin →
    How important is this to you?

  13. Ability to generate reports who joined the audio conference via a dial-in

    Ability to generate reports who joined the audio conference via a dial-in

    4 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  14. Add multiple email recipient on Call Log Delivery Setting

    Description: Currently, the Call Log Delivery Setting allows only one email address to receive call logs. We request the implementation of a feature that permits multiple email recipients to be added for this setting.

    Reason: Allowing multiple email addresses for call log delivery would significantly enhance collaboration and communication within teams. It ensures that all relevant stakeholders—such as managers, team members, and support staff—receive important call information simultaneously, improving response times and facilitating better decision-making. This feature would streamline operations, reduce the chances of missed communications, and foster a more integrated approach to team management.

    4 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  15. SLA BREAKDOWN

    Hello, Reference Case: 25759433 we would like to be able to run performance reports with different levels of SLA (% of Calls answered in 30, 60, and 90 seconds) and be able to retro get the data instead of only being able to pull what is from the live SLA marker. I tried pulling a previous month's SLA with different SLA settings but only got the same number as what the live SLA setting was at. I would ideally like to see the different. Additionally, I would like the Business Analytics to have an SLA option since only performance reports…

    4 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  16. The ability to create a report from analytics to include total talk time instead of avg. talk.

    The ability to create a report from analytics to include total talk time instead of avg. talk time. A few of the metrics that I track with my staff is outbound dials and total talk time. When creating a report with the widgets total talk time is currently not an option.

    4 votes
    New  ·  0 comments  ·  Live Reports  ·  Admin →
    How important is this to you?

  17. BT CLOUD: IVR Key Presses (Analytics)

    BT CLOUD: Be able to see what IVR key presses are being pressed on Analytics>Performance Report.

    4 votes
    New  ·  2 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  18. I need my staff to be able to track their talk time LIVE throughout the day. We have always been able to do this before.

    Each user should be able to see their current talk time totals for the day LIVE. My team is expected to have 3 hours or more of talk time each day. It is critical for them to be able to track this and see where they are throughout the day. We have always been able to do this with our other carriers, so it is strange that there is not a function for them to do this with Ring Central.

    4 votes
    New  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. Analytics Report to show Ringing Timframe

    Customer would like to include the ringing time to show in analytics as part of the reports.

    4 votes
    New  ·  0 comments  ·  Live Reports  ·  Admin →
    How important is this to you?

  20. Ability to edit global filters on a shared Business Analytics dashboard

    The ability to edit all the global filters in Business Analytics dashboards created by someone else and shared with others. Right now, there is view-only access and the ability to duplicate the report. We'd like to minimize the # of ad-hoc reports being used by Supervisors, and instead allow one dashboard of all widgets exec leadership deems critical, with the option to filter the global filters so that any one given Supervisor can see (1) their team's performance, and (2) within whatever date range they require.

    4 votes
    New  ·  1 comment  ·  Accessibility  ·  Admin →
    How important is this to you?
1 2 … 12 14 16 … 51 52
  • Don't see your idea?