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  1. The spacing for the dashboard is wide which takes up a lot of space. Is it possible to trip down the spacing so when viewing the dashboard you do not have to scroll up or down to view all the team members.

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  2. 1 vote

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  3. Hi, we're looking to submit feature requests for the following:KPI column for Outbound: Handle timeIt seems like it's only tracking inbound handle time per call currently.Add #Answered to the Outbound column on performance reports.Its only available for inbound calls currently.

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    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  4. I tyhiunk we save system managers time in setting the system up

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  5. create a Conference Bridge Report that detailed the ph# and time the person had joined the Conference Bridge.

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  6. This will help account owners in checking how long the users put the caller on hold during the interaction.

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  7. To have an option to delete calls from the performance reports as if they will be deleted from the call logs, it takes time for them to disappear from the Analytics side (PR).

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  8. The Analytics system seems to lose all data beyond just a few months (2? 3? ). This makes it truly difficult and a huge loss of valuable information to any customer who wants to look at that data and compare it year over year. An automated export of the month, or quarterly totals of calls, minutes and other KPIs should be there, saved to perhaps the Billing tab of the service portal for easy download, or somewhere similar in that portal. We've been a Ring customer for 2 years, and now I cannot tell our Board how much Ring has…

    1 vote

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  9. I currently use Performance Reports, but I heard that it was being phased out soon and LOB Analytics will take its place. This would be helpful for me so that I don't have to use both PR and LOB reports to build my weekly report to management.

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    Planned  ·  0 comments  ·  Other  ·  Admin →
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  10. There are so many kpi's, all useful, but higher level execs will not know how to interpret their function. Including the kpi's, preferably as a note in the excel cell where the title exists, similar to the note shown in the online dashboard where kpi's are selected to add to the widget, would be super helpful.

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  11. total report of Analytics with transfer details and user who answer it

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  12. Need to download individual day-to-day reports at a time for multiple days. Even if I select from 01-06-2023 to 16-06-2023, I'm getting all the data in one slide. I need to get day to day report

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  13. We run a public transit agency with a dispatch center. We'd like to track calls that come in to a call queue between 8:00 p.m. and 7:59 a.m. by user. Currently, one must set the time from 8 pm to midnight and midnight to 7:59 am in two separate widgets.

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  14. It's useful to have Analytics Reports of Calls made and received by user extension that shows their numbers.

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  15. The callers dialed number should reflect both the number and name in the reportsExample 877-842-3210 United Healthcare or Unknown, if its unknow, we shall able to add the name similar to Truecaller

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  16. Hi Team,I am writting in behalf of Hugofor this feature product update be available in the future

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  17. Would like to have a report to see what features users have enabled (such as auto-answer calls)

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  18. Customer requesting to have more detail view showing the seperate information of abondoned call details made by the caller and the abandoned call details made by the user

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  19. Would like to understand how many / which managers are listening to team calls live via the HUD

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  20. We've found that when someone answers a call via call pick-up, doesn't get counted in Business Analytics/LOB. The addition of the metric would be useful because we can then see how department call pick-up groups are performing as a whole.

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