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988 results found

  1. Custom Rule for Call Queue, ability to transfer to other device

    I'd like to know if it's possible to set up a Call Rule that says if a call comes from an extension number then only ring my computer and nothing else.

    2 votes
    0 comments  ·  Accessibility  ·  Admin →
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  2. View individual responses in calibration report

    In the calibration report, include side-by-side responses selected by all evaluators when variance exists for a question. This will make it easier for evaluators to discuss their responses, understand why evaluators selected different responses, and resolve variance found during calibration

    2 votes
    1 comment  ·  Other  ·  Admin →
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  3. Press 1 for incoming call information to be applied in all mobile carriers

    Press 1 for incoming call information to be applied in all mobile carriers

    2 votes
    1 comment  ·  Accessibility  ·  Admin →
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  4. RingCentral application can turn off status automatically

    I understand your frustration. It seems inconvenient to have to manually make yourself inactive each time you close the app. I agree that it would be more convenient if this process were automatic. Have you checked if there is a manual available for optimizing the settings on your computer and iPhone? It might provide some helpful information.

    2 votes
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  5. Option to add Avg Abandon time in Performance Report.

    This option is available in Live Reports so it should be available too in Performance Reports.

    2 votes
    0 comments  ·  Other  ·  Admin →
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  6. First and Last Call Time reports

    Ability to see the first call and last call every person makes so we can see how soon after their day starts do they get on the phone and how close to the end of the day do they stop calling. This is partially available in analytics but you have to go one user at a time and sort by date/time and scroll through all their calls for the day. It would be nice for this to be available on the scheduled daily reports.

    2 votes
    0 comments  ·  Live Reports  ·  Admin →
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  7. Enhanced Call Log view

    2 votes
    1 comment  ·  Other  ·  Admin →
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  8. Request User Activity

    Report to show the following :

    • each time user logs on and off throughout day
    • Whether user is logging into PC/Laptop, Mobile or DeskPhone
    • User changes their status (online, away etc) and when they are available for calls.
    • Calls missed
    • Calls which have been directed to voicemail
    • Calls which are answered.

    A daily time line detailing user activity would be perfect

    2 votes
    1 comment  ·  Adoption & Usage  ·  Admin →
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  9. calls per user per day

    I'd like to be able to pull a month-to-date report of external calls per day for user. currently i can pull the call details for a specific period of time, but not a summary. i'd like to see a summary and be able to export it to excel.

    2 votes
    0 comments  ·  Live Reports  ·  Admin →
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  10. Have the business analytics data auto refresh throughout the day so it can be kept up on a live screen and shared.

    Have the business analytics data auto refresh throughout the day so it can be kept up on a live screen and shared.
    Also have a hold queue update so we can see if their are guests on hold in real time.

    2 votes
    0 comments  ·  Live Reports  ·  Admin →
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  11. Ability to generate if the queue needs more member

    The customer wants to have an option where RingCentral can provide a report if a call queue needs more call takers/member

    2 votes
    0 comments  ·  Other  ·  Admin →
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  12. Park Call to Direct Extension

    The customer has an idea of being able to call a park to a specific extension.

    2 votes
    0 comments  ·  Other  ·  Admin →
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  13. Customized Analytics

    Add the time spent on DND (per user), calls transferred between specific departments (from admin to sales) and unsuccessful call transfers (if possible, between specific departments) on the reports

    2 votes
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  14. Add an area code or state filter in business analytics

    The customer would like to generate reports of the incoming calls they received from Texas only but when I filter it through an area code like "+1 (325)" by adding a Widget, it searches for anything that has +1 and 325 in it area code, prefix, or line number of a telephone number. It does not accurately filter calls by state.

    this would be a great feature request, please review.

    2 votes
    0 comments  ·  Live Reports  ·  Admin →
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  15. Report where it will show which users had not used RingCentral in the given timeframe

    We would like to have a report wherein it will show inactive RingCentral user extensions within a specified time frame.

    2 votes
    0 comments  ·  Adoption & Usage  ·  Admin →
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  16. Call User Note Feature to track call details / description in real time - for traffic management call centers

    Add a new column to Reports with link to a pop out note that can be fill up by the call center operators - describing the call description/categories, operator name, etc. This will help for call center reporting/management to track the calls details / specifics and not only the metrics.

    2 votes
    1 comment  ·  Live Reports  ·  Admin →
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  17. call park reporting in analytics

    have a call park reporting in analytics

    2 votes
    0 comments  ·  Live Reports  ·  Admin →
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  18. Need an alert for this.

    We have had Room Meetings left active when the host person did not click LEAVE or else end that meeting. So, it is left running for hours.

    I need an Alert made to trigger if any Meeting goes beyond, say two hours, and send an alert to check it. Or else make the Alert selective for abnormal timing periods.

    2 votes
    0 comments  ·  Alerts  ·  Admin →
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  19. Read Only QoS dashboard that can be access through a link on customer Intranet page

    Customer has requested a way to have a read-only QoS dashboard that they could add as a link on their Intranet site. Customers goal is to post this link or embed the QoS dashboard where any user could view it without having to log into RingCentral.

    2 votes
    Planned  ·  0 comments  ·  Accessibility  ·  Admin →
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  20. automated report

    Automated report for call recording. The call recording report that will show all calls with 30 minutes length and 60 minutes length for call listening.

    2 votes
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