1223 results found
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Call Data Report Improvement
The customer would like to have the option to generate call reports wherein they can view the total number of calls answered simultaneously as well as the maximum number of users that are on a phone call at the exact time in a given day.
3 votes -
handset information, mac address, status information (Online/Offline) export with user data
On the Users with extensions data export it would be very useful to include the extension has a handset assigned, its mac address and the current status of the handset whether is it online or offline. We have a large number of handsets required for health and safety reasons, It would be beneficial to be able to export this information in one download. We have over 1000 handsets in our organisation.
3 votes -
KPI for % of calls answered within 20 seconds. Need this report for each user on a daily basis and call information should be as detailed a
KPI for % of calls answered within 20 seconds. Need this report for each user on a daily basis and call information should be as detailed a
3 votes -
Change the Audit Trail log-in tracking for Hot Desk phones
Change the Audit Trail log-in tracking for Hot Desk phones
3 votes -
increase for non-profit organization SMS allotment
As advised by our SMS team, Non-profit organizations cannot have number pools at the moment. They are working on a solution but don't have any specific timeline/ETA.
3 votes -
Add Calls that end in a forward to the reports
The ability to view reports of calls ending in a forward. For example: You already have "answered" "Missed" ect. It would be really nice to have a report showing that a call ended in a forward and which number it was forwarded to. Use Case: We pay an answering service for after hours and I want to see how many calls were forwarded to this external number to compare our bill from them at the end of the month. Or even if a call has an internal forward. Right now, it just shows that the call ends with no result.…
3 votes -
Inbound calls showing an outbound call
When you check call logs and filter by User Extensions, calls from the call queue or user extensions show outbound calls instead of inbound. It would be best if calls were shown according to the original action taken, either inbound or outbound, regardless of whether we filter the calls.
3 votes -
Option to add Avg Abandon time in Performance Report.
This option is available in Live Reports so it should be available too in Performance Reports.
3 votes -
download reports to where transfered calls are sent automatically
When gathering report for a certain call and need to download the report to where the calls are being transfered to not be done manually but the data is automatically showing to where it was transfered
3 votes -
Reporting Enhancement: Add categories for type of inbound calls to MVP queues.
Reporting Enhancement: Inbound MVP: Add categories for type of call for MVP queues. This will allow us to to understand the types / reasons for inbound calls
3 votes -
Audit Log from User Apps
RC Support said that the Audit Logs only track changes from the Super Admin in the Admin Portal.
It would be great to have the Audit Log track ALL activity in the Audit Logs to see what was touched by all users.
3 votes -
Expanded condition parameters on alerts for devices
Will be utilizing the Rooms & Devices analytics report to track the number of hard phones that are offline. Need the ability to get proactive alerts for devices that are offline. There is the ability to select "devices" as an alert trigger but there is only the ability to select "Offline" as a condition. Need the ability to have more granular control of the condition like other alerts triggers. Conditions such as greater than or less than a threshold. Also wanted to define the monitoring timeframe.
3 votes -
Business Analytics - Average Speed of Answer per Queue
Business Analytics - Queues currently has Average Speed of Answer for the KPI Widget, but not for the Table Widget.
Average Speed of Answer is also availabe in Performance Reports.
Please vote to get Average Speed of Answer added to the Business Analytics - Table Widget for Queues.
Thanks,
3 votes -
Inbound Call Lead Tracker
Call tracking will help customers drive better results from search and digital marketing. Call tracking measures how their channels, campaigns, ads, keywords, and website drive phone leads. This can help customers identify which website, campaigns, ads, or keywords are generating the most phone calls and driving the most leads.
3 votes -
Our customer needs to see who deleted the faxes or messages in audit trail
Our customer needs to see who deleted the faxes or messages in audit trail.
3 votes -
REQUEST KPI MADE FOR AVERAGE WAIT TIME FOR A CALL GROUP AND NUMBER OF CALLS ANSWERED WITHIN 30 SECONDS
We would like the ability to track the average amount of time the callers remained in the queue before their call was answered. Also, it was useful information to know the number of calls answered within 30 seconds.
3 votes -
Generate report for %Missed (w/VM) with the source of the call in one tab
% Missed (w/VM) is defined as "Percent of user’s inbound calls that were missed (including voicemails)." But it doesn't specify if the calls are to the queue or their direct number.
3 votes -
call park reporting in analytics
have a call park reporting in analytics
3 votes -
RCCC: DFO Reporting Request
Omni Hotels is requesting an enhancement to the Digital Reporting for DFO in RCCC to include Date/Timestamp of when a DFO Case is closed. This is not available in the current available reporting.
3 votes -
Requesting to have an optio to identify transferred calls to overflow call queue and unanswered calls from the abandoned calls KPI in li...
...ve reports.. Requesting to have an optio to identify transferred calls to overflow call queue and unanswered calls from the abandoned calls KPI in live reports.
3 votes
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