Skip to content
← RingCentral Ideas

Analytics & Reporting

Analytics & Reporting

Categories

JUMP TO ANOTHER FORUM

(thinking…)

How can we improve RingCentral?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

975 results found

  1. Agent Details

    I don't understand why the Agent details in Live Reports is ONLY accessible for that day. There needs to be an option to get a detailed report in that format with how many calls each agent took for each queue after that day without having to manually calculate myself.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  2. Analytics for Meetings Dashboard: Report Specifically For 1 Day Only

    Current status:
    - Clickable links: Last 7, 30, 180 days, 12 months, and custom range.
    - Custom range doesn't allow us to generate a report that's for one day only. Minimum days for the report is 2 days.

    Why is it useful
    - Accurate data/information for reports that will be generated that targets daily performance.

    Who would benefit from it
    - Everybody who is using RC, all of your Clients.

    How should it work
    - In the clickable links, add yesterday.
    - In the custom range, please allow the users to generate report for 1 day (same from and to…

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  3. Downloading Peformance Reports - Hourly

    You can view the call volume, by hour, for a 24 hour period... or a 7 day period...but you can't download that data. You should be able to.

    2 votes
    Implemented  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  4. Text Receipt Report

    Report to detail text messages, sent, delivered, etc..

    2 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  5. Exclude weekends for call log analytics

    Any analytics that we are trying to run over a week long period include the weekends in them. Half of our staff does not work on weekends so end results (all the means/averages tallied up) look bad.

    2 votes
    Implemented  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  6. Analytics: Voicemail total minutes

    I receive a copy of voicemail notifications/transcript via email but on 1 voicemail per email basis requiring me to spend a lot of time sorting thru each email. I would like to have a feature added that once the dates are filtered out, all voicemails will show the individual as well as the total minutes of the received voicemails.

    2 votes
    Implemented  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  7. Text message analytics

    A text report that would be like the Phone performance reports. It would also include fax.

    2 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  8. Service Status - Analytics Portal

    On the service status page (https://status.ringcentral.com/) it would be beneficial to see status regarding the analytics portal. There has been a recent incident of this service being down and it would be nice to see this reported here. Thanks!

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  9. Update KPI to show text messages

    communicating through the text feature for some is more popular than making a call. So it would be nice to see how often it is being used daily.

    2 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  10. Graphs showing individaul/ user KPIs

    Under, Performance reports, you are given KPI info in a graph form, for the company as a whole.what we are asking for the graph to be available for the user information as well.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  11. Selection for last work month report

    Our call center is not opened on weekends and we find the "last workweek" report helpful to eliminate the weekend dates from messing with our average calls per day. It would be even better if you added Last Work Month also removing weekends.

    2 votes
    Implemented  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  12. RingCentral Analytics Company Numbers - Calls to Informational IVRs are logged as missed

    RingCentral Analytics Company Numbers - Calls to Informational IVRs are logged as missed.Hi,We have noted that when a caller reaches an IVRs and then the caller hangs up after listening to the IVR, this will get logged as "missed" in the company numbers report.Can there be an option to filter out IVRs or possibly only filter on calls to users/queues only.In our scenario, this is not really deemed a miss call because the caller may have got the information they needed from the IVR prompt e.g. Contact XYZ, Opening hours are XYZ.Hope this makes sense!

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  13. Number of calls forwarded KPI in Analytics

    In Analytics, can another KPI be added that counts the number of calls that had been forwarded when users have applied ‘Custom Rules’ and the new ‘Forward all calls’ feature.

    2 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  14. More Customized Analytics

    It would be great to run most customized Analytics. I like to look the analytics for each month on each of our phone numbers. However, I would like to see more fields to choose from to get more details analytics. I would like to be able to choose "during hours" or "after hours" to know how many of the calls I missed were because of that. Then it would be great to know if 10 of my 100 calls were from the same person who like to call repeatedly while I'm on the other line. In fact, it would be…

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  15. New Dial VS Existing Dial Filter

    Hello, Having the ability to filter first time dials VS repeat dials in a call log would be extreamly helpful. This would be a tremendois help in managing how many new aquisition calls our sales rep's are making VS how many existing client calls they are making. We can use this data to corilate with their pipeline strength and retention.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  16. For Analytics portal to reflect actual call details that are affected for each KPI it is applied to

    Not enough details in Analytics Portal. For example, while call queue calls show which calls were picked up, there is no indication of member status at the time the call came in. Audit trail would need to manually be checked, along with call log to identify if Agent was set to Take all calls at the time that the call came in. Another instance is that while there is a KPI of Abandoned Hold, it does not show which call it is, to make it easier to track and listen to, should recording exist.

    2 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  17. A report to show how many incoming calls per individual phone line per time period

    Many companies use individual phone lines to track calls from different forms of advertising or different ad campaigns. Currently, there is not an easy way to see the number of calls per individual phone line for a particular time period. My company spends a lot of money for different advertising and a report like this would allow us to determine the effectiveness of the ad. Ringcentral had this reporting several years ago before the system was changed.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  18. ADD CURRENT ACTIVE CALL LENGHT TIMER IN LIVE REPORTS

    Cust needs to see the active call's timer so they can see the real time call lenght of the current call for any given agent in a queue.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. Date and time format to match user account region

    The account holder location (country of origin), should determine the format in which the data such as start time field, (the date and time stamp) in the performance reports is reflected. In Australia we use Australian English settings for all office applications. When we carry out performance reports, all the date time stamp entries are read as invalid data. This is an Extremely urgent request as only have a couple of weeks to go to submit the report for the year.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  20. leave off deactivated users from adoption and usage report

    Could we leave off the deactivated or deleted users from the adoption and usage report since those persons are not longer working for the company.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
1 2 … 25 27 29 … 48 49
  • Don't see your idea?