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1034 results found

  1. Receive SMS only

    Requesting for this feature to be enabled for the client for business needs. Only need to enable sms feature for inbound sms only.

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  2. IVR prompts

    The option to choose a male or female voice for the text to speech prompts

    2 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  3. call log report - app calling

    Hello Ring team,

    We would like to generate a call log report that differentiates between outbound calls made from physical phones and those made through the app. This report will help us understand the working patterns of our remote staff better.

    2 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  4. Add Calls that end in a forward to the reports

    The ability to view reports of calls ending in a forward. For example: You already have "answered" "Missed" ect. It would be really nice to have a report showing that a call ended in a forward and which number it was forwarded to. Use Case: We pay an answering service for after hours and I want to see how many calls were forwarded to this external number to compare our bill from them at the end of the month. Or even if a call has an internal forward. Right now, it just shows that the call ends with no result.…

    2 votes
    New  ·  1 comment  ·  Live Reports  ·  Admin →
    How important is this to you?

  5. Custom Rule for Call Queue, ability to transfer to other device

    I'd like to know if it's possible to set up a Call Rule that says if a call comes from an extension number then only ring my computer and nothing else.

    2 votes
    0 comments  ·  Accessibility  ·  Admin →
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  6. View individual responses in calibration report

    In the calibration report, include side-by-side responses selected by all evaluators when variance exists for a question. This will make it easier for evaluators to discuss their responses, understand why evaluators selected different responses, and resolve variance found during calibration

    2 votes
    1 comment  ·  Other  ·  Admin →
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  7. Press 1 for incoming call information to be applied in all mobile carriers

    Press 1 for incoming call information to be applied in all mobile carriers

    2 votes
    1 comment  ·  Accessibility  ·  Admin →
    How important is this to you?

  8. RingCentral application can turn off status automatically

    I understand your frustration. It seems inconvenient to have to manually make yourself inactive each time you close the app. I agree that it would be more convenient if this process were automatic. Have you checked if there is a manual available for optimizing the settings on your computer and iPhone? It might provide some helpful information.

    2 votes
    0 comments  ·  Other  ·  Admin →
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  9. Option to add Avg Abandon time in Performance Report.

    This option is available in Live Reports so it should be available too in Performance Reports.

    2 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  10. First and Last Call Time reports

    Ability to see the first call and last call every person makes so we can see how soon after their day starts do they get on the phone and how close to the end of the day do they stop calling. This is partially available in analytics but you have to go one user at a time and sort by date/time and scroll through all their calls for the day. It would be nice for this to be available on the scheduled daily reports.

    2 votes
    0 comments  ·  Live Reports  ·  Admin →
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  11. Enhanced Call Log view

    2 votes
    1 comment  ·  Other  ·  Admin →
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  12. Request User Activity

    Report to show the following :

    • each time user logs on and off throughout day
    • Whether user is logging into PC/Laptop, Mobile or DeskPhone
    • User changes their status (online, away etc) and when they are available for calls.
    • Calls missed
    • Calls which have been directed to voicemail
    • Calls which are answered.

    A daily time line detailing user activity would be perfect

    2 votes
    1 comment  ·  Adoption & Usage  ·  Admin →
    How important is this to you?

  13. calls per user per day

    I'd like to be able to pull a month-to-date report of external calls per day for user. currently i can pull the call details for a specific period of time, but not a summary. i'd like to see a summary and be able to export it to excel.

    2 votes
    0 comments  ·  Live Reports  ·  Admin →
    How important is this to you?

  14. Have the business analytics data auto refresh throughout the day so it can be kept up on a live screen and shared.

    Have the business analytics data auto refresh throughout the day so it can be kept up on a live screen and shared.
    Also have a hold queue update so we can see if their are guests on hold in real time.

    2 votes
    0 comments  ·  Live Reports  ·  Admin →
    How important is this to you?

  15. Ability to generate if the queue needs more member

    The customer wants to have an option where RingCentral can provide a report if a call queue needs more call takers/member

    2 votes
    0 comments  ·  Other  ·  Admin →
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  16. Customized Analytics

    Add the time spent on DND (per user), calls transferred between specific departments (from admin to sales) and unsuccessful call transfers (if possible, between specific departments) on the reports

    2 votes
    0 comments  ·  Other  ·  Admin →
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  17. Add an area code or state filter in business analytics

    The customer would like to generate reports of the incoming calls they received from Texas only but when I filter it through an area code like "+1 (325)" by adding a Widget, it searches for anything that has +1 and 325 in it area code, prefix, or line number of a telephone number. It does not accurately filter calls by state.

    this would be a great feature request, please review.

    2 votes
    0 comments  ·  Live Reports  ·  Admin →
    How important is this to you?

  18. Report where it will show which users had not used RingCentral in the given timeframe

    We would like to have a report wherein it will show inactive RingCentral user extensions within a specified time frame.

    2 votes
    0 comments  ·  Adoption & Usage  ·  Admin →
    How important is this to you?

  19. Call User Note Feature to track call details / description in real time - for traffic management call centers

    Add a new column to Reports with link to a pop out note that can be fill up by the call center operators - describing the call description/categories, operator name, etc. This will help for call center reporting/management to track the calls details / specifics and not only the metrics.

    2 votes
    1 comment  ·  Live Reports  ·  Admin →
    How important is this to you?

  20. call park reporting in analytics

    have a call park reporting in analytics

    2 votes
    0 comments  ·  Live Reports  ·  Admin →
    How important is this to you?
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