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  1. A report that pulls information for the transferred calls per user. We would like a more detailed report for who users are transferring to.

    2 votes

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  2. A report for the service level average per month

    2 votes

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  3. You used to have call volume in a 24 hour period and calls in queue, that has now disappeared and there is nothing

    2 votes

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  4. Would like be able to filter sort out incoming calls ONLY between 8am - 5pm Monday - Friday within the last 3 months.

    2 votes

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  5. I would like to see some more reporting in analytics. I need to provide monthly Statistics on the following items. Forwarded CallsInternational CallsLong Running Calls

    2 votes

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  6. Request to have the option to download the report under the Business Analytics report

    2 votes

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  7. Rooms and Devices Status changes every 15 minutes.It will add the number of devices offline every 15 minutes for 24 hours.Please check it on Reports > Analytics > Rooms and Devices > Devices

    2 votes

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  8. I'm unable to calculate the outbound calls made from these company line caller IDs in the KPI section of business analytics

    2 votes

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  9. As my customer said, he wants to see the same results when he checks his call logs report in the admin portal. The Analytics though has it, a total of inbound calls. But customer prefer to see how it is listed in analytic reports

    2 votes

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  10. it would be beneficial to see the status of each agent. So when a call comes into a queue it would then show which agent is ringing, talking, on an outbound call, etc, instead of just showing the overall status of agents.

    2 votes

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  11. Request to remove the option for the users to delete call logs and recordings on the account.The customer does not want standard users to have access to call logs and recordings, They should not have the option to delete call logs as well. Only the Super admin should have access.

    2 votes

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    1 comment  ·  Other  ·  Admin →
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  12. Customer on 22045665 is requesting to have a feature where RingCentral Analytics can be added on the API for Monday.com CRM, or at least, sync their performance reports on Monday.com without manually exporting an excel file.

    2 votes

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  13. Customer provided screenshot of the (07) phone numbers that they want to remove on the Analytics , there is a information showing " Data for Deleted numbers is stores for 6 months".
    These numbers where the temporary numbers for porting, and the port was completed on the 8th of February.
    Customer has asked to have them removed from Business Analytics so as to make it easier for Executives to build their own Business Analytics dashboards.

    2 votes

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  14. We need a count of unique contacts or numbers dialed. It must be unique to show how many different numbers were dialed per period (day, week, month, etc...) Not only the amount of outbound calls but unique numbers dialed.

    1 vote

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    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  15. TO ADD FILTER FOR TIME RANGE FOR WEEKDAYS WITHOUT THE WEEKENDS

    1 vote

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  16. Would love to be able to select a dashboard to add a new user to at the point of creating the new user. This would update the dashboards without having to manually go and visit them and update them. The same could work for User Groups and Call queues. A non mandatory drop down would be great when creating these items.

    1 vote

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    New  ·  0 comments  ·  LOB  ·  Admin →
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  17. Ability to track on audit trail to see who sent an external invite when a user or a super admin send an external invite to create a free account

    1 vote

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  18. Currently, when the call goes through a call queue and there are multiple users who were offered the call, they all show up in the reports in the Analytics Portal. There should be a report filter that would only show the user extension that answered the specific call and would count as one call to avoid confusion in the reporting.

    1 vote

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    New  ·  0 comments  ·  Subscriptions  ·  Admin →
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  19. Ability to send subscriptions ad hoc vs waiting for the next top of the hour. Have an option to 'Send now'.

    1 vote

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  20. SMS being a hot-button item these days, it would be helpful if there was an option so that we can determine who in our company is using the feature. At this time only log files are available for SMS.

    1 vote

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    New  ·  0 comments  ·  Adoption & Usage  ·  Admin →
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