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629 results found

  1. We need option to modify the fields and tabs that are included in the Analytics Subscriptions reports.

    1 vote

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  2. There is no way to separate international calls vs domestic calls inbound and outbound in reports so we can see how many minutes are being used for each. This is disturbing that is is not a part of the reporting feature

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  3. Please adjust the daily report

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  4. I have a dashboard set to show how we are performing at any point of the day - including Service Level. I cannot share it with my team however, because they don't have sufficient privileges. I would like for them to be able to constantly see how we are performing to our KPI's.

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  5. In the analytics it would be really helpful to see # of calls transferred to other lines automatically if the calls are not answered. I am not talking about manual transfer.

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  6. I would like to request to have a feature in business reports in analytics where we can filter out the actual abandoned calls from the calls that are just being tagged as abandoned when someone answers the call from a call queue

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  7. A metric showing an extensions last use will help admins/supervisors free up licenses to be used for other users that will use them more effectively. Lowering the need of getting new licenses.

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  8. Our pharmacy accrediting body, URAC, requires us to track and report this numner as a percentage of calls.

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  9. Reporting is so important for management to use for offsite users. Allowing a group to filter by queue and users (not one or the other) or for that matter, expanding your analytics reporting to allow for managers to report on login and logout times. Just give us more tools to report please.

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  10. I used to love the old ring analytics, they used to show me calls per hour and total dialed numbers. Now it's showing me how many logged calls I've made. To keep salesforce not a giant mess we dial as many as 10 numbers before we log the call. Otherwise we'd be filling up salesforce activity with a million calls to bad numbers. I just want the RAW number of phone numbers I've actually dialed. And a dialed per hour. This shouldn't be hard AT ALL and I don't know how you guys' managed to build an entirely new analytics…

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  11. Have a view or access on Analytics report using RingCentral App

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  12. Customers are asking to see how long an individual or group of individuals have been logged into a queue, set to DND, in a call, etc. so that they can assess performance.

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  13. For the Abandoned rate, it is possible for a call to be answered, put on hold, and then the caller hangs up. This would count as answered and abandoned. This causes some customers that certain standards from customers on reporting to log abandoned calls that are not truly considered abandoned. The abandoned rate needs to reflect calls only that are actually abandoned calls.

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  14. when setting up the wallboard the customer would like to remove the warningsthe customer is expecting that the warning will disappear when the wallboard goes to full screen

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  15. Desired Feature: To have separate reports for user endpoint devices and their activity. - The report should contain information about the user's device sign-in activity (like an audit trail) - Report can be filtered by the user. - Report should allow seeing the specific endpoint device. Purpose: To be used for auditing and viewing user's activity in the endpoint devices. Example: Admin can see the list of users who are signed in and the activities using RingCentral for Chrome TENFOLD Plugin.

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  16. Request for the column headers in Business Analytics tables to have an explanation of the metrics. For example "connected" to have a description of what connected means. This has been requested as when the reports are shared with others or sent out as a subscription the other user won't necissarily know what that metric means. If we cannot add labels can the customer change the name of the column instead?

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  17. Allow users who have access to a dashboard that they didn't create (either public dashboard or one shared with them) to be able to subscribe to the dashboard. At present only the dashboard owner is able to set subscriptions.

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  18. ability to find out who is answering the phones when they are not on the phone and who is not.

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  19. Customer want to have the option for data report per day. Customer want to have the option download it and not per date range.

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  20. Would like to have an option to see the precentage of calls that's unable to capture the packet loss and jitter on Analytics QOS Report. Those uncaptured is being tagged as good call due to null data. Having this feature would allow us to see how many calls were not being tagged as Poor on QOS Report and would able us to understand the behavior of the call.

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