1169 results found
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Ability to report on metrics over time
Would love the ability to pull reports for things like talk time and total calls over the course of weeks or months at a time vs. needing to pull all of that independently; currently pulls the total, but unable to break that down into detail
3 votes -
Ability to allow an Admin to control how long data is stored for on the Analytics Portal below the maximum current setting
Large Enterprise Customers in Europe often have worker's councils who do not want end user data being visible for 'longer than is required' as per GDPR law. In their eyes, 6 months is too long to see when a user last called someone, logged in and used an App endpoint etc. As such, they would like to be able to change the data range for which data is visible on the Platform, and just have high-level usage data that does not contain end user names.
3 votes -
Missed Call on the call queue Should have the more details view for missed call made by caller and made by the Users
Customer requesting to have more detail view showing the seperate information of abondoned call details made by the caller and the abandoned call details made by the user
3 votes -
Live Reports : Need to widget to reflect multiple queues
Need there to be one widget that is reflecting more than one queue. Currently when a widget is created for Queue monitoring and Queue calls, you can only select one queue per widget and not multiple.
3 votes -
Add KPIs from Performance report to LOB Analytics
Available vs unavailable hours per Queue memberAvailable start time (per day) per Queue memberAvailable end time (per day) per Queue memberBusy hours average (Busiest hour of the day on average)Busy day average (Busiest day of the week on average)Ability to compare week to week OR month to monthAverage talk time per Queue MemberCall Rating average total and per Queue memberTotal calls NOT answered by an available agentTotal calls NOT answered because all agents were unavailable
3 votes -
Add Column for reports to view voicemail box Listened vs Un-listened
Being able to add a column to view quantity of voicemails Similar to on the "users with extensions" List on the admin portal.
3 votes -
Customized analytic reports
Should be able to have the option to customize the downloaded reports on analytics and remove columns
3 votes -
Analytics report date range access
Hello, could it be possible to get reports for calls for the past 12 months?
3 votes -
RingCentral Analytics: KPIs for Tracking minutes for Internal Calls (between users) and Call Monitoring/Barging into calls
We would like to be able to see in Analytics:Minutes spent on calls internally (between users)Minutes spent Monitoring calls or barging into calls
3 votes -
Monday - Friday Performance report
The ability to select the performance reports to be sent out within a working week whilst still having them come out on the hour as well as peoples inboxes get clogged up over the weekend and national holidays with reports.
3 votes -
Update Subscription Email Delivery Schedule
The delivery schedule doesn't allow me to specify a specific set of days of the week to send reports. For example, we need to be able to report on days Business Days Monday through Friday and not on the weekends. However, i can only do every day or 1 day out of the week. Can you add the ability to select one or more days of the week to schedule reports on.
3 votes -
Recording % versus calls made
It would be beneficial for a Filter on LOB Analytics to filter recordings in or out of a call log.
3 votes -
Reporting of metrics broken down per day in a select period of time i.e. Only every Monday in a month
This is useful to compare metrics and output of users in a more specific timeframe, especially on days where the office may be busier with calls. You could compare every Monday within a month for example in one report, to see productivity. This allows you to make a more accurate comparison in relation to call volume and productivity if Mondays are your busier days of the week. There are ways around this by pulling reports individually and compiling data, but having a shortcut would be nice!
3 votes -
The ability to transfer the ownership of performance reports of one extension to another.
It will be easier for customer to just change the ownership instead of creating a new performance report.
3 votes -
This Week Custom Range on Performance Report
Need This Week option on the RingCentral Analytics > Performance Reports > Custom Date Range. This will help generate a report within the middle of the week.
3 votes -
track spikes in call volume
I was wondering, is there a way with our MVP accounts to track spikes in call volume? if there were to be a spike in call volume we'd like an alert, I looked through the alerts menu in analytics and couldn't seem to find exactly what I need, I only found percent of good quality calls. Would this feature require advanced reporting?
3 votes -
Minute Counter Visibility
Minute counter for every statusieAvailableUnavailableOn Break
3 votes -
Track incoming calls by Location on a map
I use PowerBI to match area codes with City names and map a count of incoming calls on a map. Why is RingCentral not doing this?
3 votes -
KPI in Analytics to show talk time per caller
We would like to have the KPI in Analytics to see the average talk time PER CALLER.
3 votes -
Report for Users' Login
The customer wants to have an access to reports for their users' login on their call queue groups.
3 votes
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