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964 results found

  1. SMS Report LOG required.

    Daily, weekly and monthly logs of all SMS sent by agents and who they are sent to is required for proper auditing and in order to avoid unwanted activities.

    12 votes
    Future Consideration  ·  1 comment  ·  Other  ·  Admin →
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  2. RingCentral Analytics: Filtering for a specific external numbers in the calls report would be useful

    Calls to external numbers that may be set in a forwarding rule are presently only captured in the Queue Performance Reports. However it would be great to also include these in the Calls Performance Reports so that we can filter on these.See support case #13330306 for more details.

    12 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  3. User Status Details

    We would like the ability to run a report that would should a detailed breakdown with timestamps and duration of time in status for team members?

    12 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  4. Report on users time in queue

    As an agency with multiple programs and queues, we need to be able to see when our staff are in the call queue and when they aren't easily, without having to go through the audit trail. We would love to be able to generate a report on each user and when they sign in and out of queue and the total duration they were in queue for the day.

    12 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  5. Increase length of time reports are saved

    All reports go back only 90days. At times we need to pull a full year or 6 months of data. It would be conducive to our business to gather data through reporting

    12 votes
    Planned  ·  0 comments  ·  Other  ·  Admin →
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  6. Generate Report based on Caller ID Number

    We would like to have a report wherein we could get the total number of calls based on the Caller ID number used.

    12 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  7. Audit Trail Scheduled Reporting

    Customers should have the option to run a scheduled report on the information provided by the Audit Trail instead of having to manually filter options and download them each time.

    11 votes
    New  ·  1 comment  ·  Subscriptions  ·  Admin →
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  8. Live Queue Agent Monitoring

    RingCentral really should create a dashboard like this one (see attached) which would show the last time a call was taken by each agent.

    11 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  9. Performance Report on read/unread Voicemails

    For managers this report will be helpful in dealing with daily voicemails for reps/users. Monitors who has read or unread their voicemail inbox.

    11 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
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  10. Allow additional users to subscribe to a dashboard in Business Analytics

    Allow users who have access to a dashboard that they didn't create (either public dashboard or one shared with them) to be able to subscribe to the dashboard. At present only the dashboard owner is able to set subscriptions.

    11 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  11. Disable the ability of the user to download the call recording

    Disable the ability of the user to download the call recording but the customer wants still the extensions to have an access on the call recording, just disable the ability of the user on the extension to download the recording.

    11 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  12. Centralized Management of Analytics reports and Analytic Subscriptions.

    We currently have a team of Admins that manage 2 different Ring central Systems. We all receive and process requests for Analytic reports and subscriptions. Unfortunately in it's current state there is no easy way to do this other than setting up a shared account and using that to keep all of our reports and subscriptions in. This does work, but security wise is not the best practice, as it pretty much eliminates all tracking of user changes to a specific individual to this system. Plus it also has some issues.We have also had many instances where a user has…

    11 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  13. KPI - Average wait time Abandoned calls and Average wait time Answered calls

    Currently within Performance report there is KPI for Average Wait time, which as I understand it includes answered and abandoned calls. Can the performance reports have further two KPI as following: 1. Average wait time Abandoned only calls2. Average wait time Answered only calls

    11 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  14. Performance Reports to Sync with Business Analytics Report

    Currently, performance reports is not working properly when it comes to data gathering and calculations. It shows not in sync with business analytics

    11 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  15. Comprehensive Call Tracking in Business Analytics - Including Call Queue and Individual User Extensions

    Feature Description:The current Business Analytics feature offered by RingCentral provides valuable insights into either call queue calls or user calls separately. However, there is a critical need to enhance this functionality by incorporating the ability to track calls comprehensively. This feature request aims to bridge the gap by ensuring that calls that pass through call queues are visible at both the call queue level and individual user extension level. This enhancement will provide better visibility and facilitate easier analysis of calls, improving reporting capabilities within the Business Analytics platform.

    11 votes
    1 comment  ·  Other  ·  Admin →
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  16. Analytics access to see DND status from Take all calls to Do not accept call queue calls

    Problem: When a user is a member of a group and is expected to take incoming There is no way to report on the time a ringcentral user was in DND or in Analytics access to see DND status from "Take all calls" to "Do not accept call queue calls" statusSolution: Analytics access to see DND status from "Take all calls" to "Do not accept call queue calls" would allow this to be reported on. Currently you can see this in the Audit trail section - but you can only see the transitions - the amount of time has to…

    11 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  17. Include the IP address in password reset email to identify the source of the password request

    Would like to have the IP address of the user who is attempting to trigger a password reset to be able to identify whether a user is having some trouble or if this is an attempt from an outside source to access the account.

    10 votes
    New  ·  1 comment  ·  Accessibility  ·  Admin →
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  18. Calculate Ring Time, Hold Time, Live Talk Time from Call Log data

    Ability to calculate the ring time, hold time, and live talk time from the call log. I'm trying to analyze individual calls and need help finding a reliable way to determine what the ring time and live talk time is from the call log data.

    10 votes
    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  19. Remove abandoned calls where someone hangs up at 8 sec or less

    Want to have abandoned calls removed from report - any calls where someone hangs up at 8 sec or less prior to answer

    10 votes
    New  ·  4 comments  ·  Live Reports  ·  Admin →
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  20. RC app report

    A report that will only show the date and time of log in and log out of the user on the RC app.

    10 votes
    1 comment  ·  Other  ·  Admin →
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