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1063 results found

  1. Business Analytics Dark Mode

    Provide a dark mode option for Business Analytics.

    14 votes
    1 comment  ·  Other  ·  Admin →
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  2. Report of Users on a User Template

    There needs to be a report showing who is assigned to a user template. There is currently no way to tell if a user is assigned to a user template. Have a report or some indication on the user to show they are on a user template will ensure the correct people are assigned to a user template, and allow us to make updates if needed.

    14 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  3. super admin profile to have more powerful access to filter call logs per sites and groups

    super admin profile to have more powerful access to filter call logs per sites and groupshave more group manager so that the call log filtering wont be limited to the group manager in charge of the site

    14 votes
    Implemented  ·  2 comments  ·  Other  ·  Admin →
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  4. Agent Activity Report

    Agent reporting of their accessibility and availability to answer calls, i.e. Agent A was available and accepting queue calls from 9a-12p EST & from 1p-6p, they were available but not accepting queue calls. The live agent report is helpful, but having a retrospective could help determine why missed calls occurred and help pinpoint tech issues when multiple VoIP services are being used congruently.

    14 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
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  5. User Status Details

    We would like the ability to run a report that would should a detailed breakdown with timestamps and duration of time in status for team members?

    14 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  6. More robust user compliance reports

    Currently I'm using RC analytics concatenating and parsing the message, video and phone downloaded .csv reports of folks who have never made a call, text or video call and it's not elegant.In order to push user compliance within our company, we would like a report of those who have yet to change their password and/or download the app and/or have yet to make one phone/text or video call.

    14 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  7. RingCentral Analytics Company Numbers - Please include a column indicating what the number is assigned to

    We have so many sites and telephone numbers, it is impossible to remember what they are assigned to. So it would be very useful if the company numbers report included a column that indicated what the public telephone number is assigned to e.g. the RingCentral Site.

    14 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  8. different export file formats for the same report gives different data - what shouldn't be

    If we download a performance report in Excel format there is the Session ID in first column but as we have a huge amount of call data (i.E. for month or quarter), the CSV format is the only way we can handle that. But here is where things got worse: if downloading the same report as CSV, the session-ID is missing. It would be very nice if the same report gives the same data regardles which file format you choose. This is a bit annoying. There was also a Case open to this with the reaction: "Thank you for your…

    14 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  9. Abandoned Call queue Rate

    Call queue calls routed to play announcement during after hours should not be tagged as abandoned calls

    13 votes
    New  ·  2 comments  ·  Other  ·  Admin →
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  10. SMS Report LOG required.

    Daily, weekly and monthly logs of all SMS sent by agents and who they are sent to is required for proper auditing and in order to avoid unwanted activities.

    13 votes
    Future Consideration  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  11. Report on users time in queue

    As an agency with multiple programs and queues, we need to be able to see when our staff are in the call queue and when they aren't easily, without having to go through the audit trail. We would love to be able to generate a report on each user and when they sign in and out of queue and the total duration they were in queue for the day.

    13 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  12. Increase length of time reports are saved

    All reports go back only 90days. At times we need to pull a full year or 6 months of data. It would be conducive to our business to gather data through reporting

    13 votes
    Planned  ·  0 comments  ·  Other  ·  Admin →
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  13. Comprehensive Call Tracking in Business Analytics - Including Call Queue and Individual User Extensions

    Feature Description:The current Business Analytics feature offered by RingCentral provides valuable insights into either call queue calls or user calls separately. However, there is a critical need to enhance this functionality by incorporating the ability to track calls comprehensively. This feature request aims to bridge the gap by ensuring that calls that pass through call queues are visible at both the call queue level and individual user extension level. This enhancement will provide better visibility and facilitate easier analysis of calls, improving reporting capabilities within the Business Analytics platform.

    13 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  14. Performance Reports for Message-Only Extensions

    Include Message-Only Extensions in performance reports for analytics.

    12 votes
    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  15. Calculate Ring Time, Hold Time, Live Talk Time from Call Log data

    Ability to calculate the ring time, hold time, and live talk time from the call log. I'm trying to analyze individual calls and need help finding a reliable way to determine what the ring time and live talk time is from the call log data.

    12 votes
    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  16. Remove abandoned calls where someone hangs up at 8 sec or less

    Want to have abandoned calls removed from report - any calls where someone hangs up at 8 sec or less prior to answer

    12 votes
    New  ·  4 comments  ·  Live Reports  ·  Admin →
    How important is this to you?

  17. Add physical addresses to reports as a tab

    When a large account with multiple office locations or remote workers, there is no report that would allow us to provide the address for all customers if entered. Our reports can filter by "ship to address" but if the user has a softphone or a BYOD device this field is blank. This would help our teams perform a multitude of internal audits with this option.

    12 votes
    1 comment  ·  Accessibility  ·  Admin →
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  18. License Limit

    It would be preferable to have a cap/limit on the ability to add licenses for Live Reports. Rather than allowing anybody who has access to add licenses whenever. Since we are unable to remove licenses without contacting support.

    12 votes
    0 comments  ·  Live Reports  ·  Admin →
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  19. Super Admin should be able to access voicemail recordings using the Call log report

    Super Admin should be able to access voicemail recordings using the Call log report

    12 votes
    0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  20. Have the option to switch access for Analytics reports for call queue managers and normal members

    At the moment there is a limitation that locks the performance reports view of a member to only see the call queue they are the manager of and will not allow them to see other call queues or users. You can only see them all if the user was removed as a manager of the call queue. It would be best to have a switch that allows them to have the capabilities to switch between the 2 or atleast the super admin would have the option to allow them to see either one through the portal roles and permissions.

    12 votes
    1 comment  ·  Other  ·  Admin →
    How important is this to you?
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