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931 results found

  1. Allow additional users to subscribe to a dashboard in Business Analytics

    Allow users who have access to a dashboard that they didn't create (either public dashboard or one shared with them) to be able to subscribe to the dashboard. At present only the dashboard owner is able to set subscriptions.

    11 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  2. Disable the ability of the user to download the call recording

    Disable the ability of the user to download the call recording but the customer wants still the extensions to have an access on the call recording, just disable the ability of the user on the extension to download the recording.

    11 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  3. Centralized Management of Analytics reports and Analytic Subscriptions.

    We currently have a team of Admins that manage 2 different Ring central Systems. We all receive and process requests for Analytic reports and subscriptions. Unfortunately in it's current state there is no easy way to do this other than setting up a shared account and using that to keep all of our reports and subscriptions in. This does work, but security wise is not the best practice, as it pretty much eliminates all tracking of user changes to a specific individual to this system. Plus it also has some issues.We have also had many instances where a user has…

    11 votes
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  4. KPI - Average wait time Abandoned calls and Average wait time Answered calls

    Currently within Performance report there is KPI for Average Wait time, which as I understand it includes answered and abandoned calls. Can the performance reports have further two KPI as following: 1. Average wait time Abandoned only calls2. Average wait time Answered only calls

    11 votes
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  5. RingCentral Analytics: Filtering for a specific external numbers in the calls report would be useful

    Calls to external numbers that may be set in a forwarding rule are presently only captured in the Queue Performance Reports. However it would be great to also include these in the Calls Performance Reports so that we can filter on these.See support case #13330306 for more details.

    11 votes
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  6. Performance Reports to Sync with Business Analytics Report

    Currently, performance reports is not working properly when it comes to data gathering and calculations. It shows not in sync with business analytics

    11 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  7. User Status Details

    We would like the ability to run a report that would should a detailed breakdown with timestamps and duration of time in status for team members?

    11 votes
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  8. Comprehensive Call Tracking in Business Analytics - Including Call Queue and Individual User Extensions

    Feature Description:The current Business Analytics feature offered by RingCentral provides valuable insights into either call queue calls or user calls separately. However, there is a critical need to enhance this functionality by incorporating the ability to track calls comprehensively. This feature request aims to bridge the gap by ensuring that calls that pass through call queues are visible at both the call queue level and individual user extension level. This enhancement will provide better visibility and facilitate easier analysis of calls, improving reporting capabilities within the Business Analytics platform.

    11 votes
    1 comment  ·  Other  ·  Admin →
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  9. Analytics access to see DND status from Take all calls to Do not accept call queue calls

    Problem: When a user is a member of a group and is expected to take incoming There is no way to report on the time a ringcentral user was in DND or in Analytics access to see DND status from "Take all calls" to "Do not accept call queue calls" statusSolution: Analytics access to see DND status from "Take all calls" to "Do not accept call queue calls" would allow this to be reported on. Currently you can see this in the Audit trail section - but you can only see the transitions - the amount of time has to…

    11 votes
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  10. Include the IP address in password reset email to identify the source of the password request

    Would like to have the IP address of the user who is attempting to trigger a password reset to be able to identify whether a user is having some trouble or if this is an attempt from an outside source to access the account.

    10 votes
    New  ·  1 comment  ·  Accessibility  ·  Admin →
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  11. RC app report

    A report that will only show the date and time of log in and log out of the user on the RC app.

    10 votes
    1 comment  ·  Other  ·  Admin →
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  12. Live Queue Agent Monitoring

    RingCentral really should create a dashboard like this one (see attached) which would show the last time a call was taken by each agent.

    10 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  13. Performance Report on read/unread Voicemails

    For managers this report will be helpful in dealing with daily voicemails for reps/users. Monitors who has read or unread their voicemail inbox.

    10 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
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  14. Export an excel file of all users/extensions along with all of their configuration settings.

    It would be helpful to be able to export an excel of all users/extensions along with all of their configuration settings.IE a detailed report with all the configured user settings (For auditing) such as who has personalized voicemail greeting settings versus who is using the default

    10 votes
    Future Consideration  ·  4 comments  ·  Other  ·  Admin →
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  15. Analytics data manually refresh or change frequency

    Currently the analytics data only refreshes every hour, it would be good to have a way to do this manually. Takes so long testing things when you have to wait an hour for it to refresh! Even just for admins or testing purposes (I'm aware that Live Reports does this, but I don't need that level of functionality all the time).

    10 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  16. Filter non-business hours out of RingCentral Analytics Portal reports

    It would be very useful if you could filter non-business hours out of the Analytics reports. For instance, I would like to know how many calls are abandoned, but only during 9-5 business hours.

    10 votes
    Implemented  ·  10 comments  ·  Other  ·  Admin →
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  17. Voicemail Peports

    To add voicemail report in MVP Multi-Site.By this, the admin can view a report that shows the number of unanswered voicemails on a daily basis. This would help corporate teams and individual owners ensure that they are checking voicemail messages.It is best that admin will have visibility into how many voicemails each location is getting and how many are being listened to.

    10 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  18. Allow me to pull a list of all extensions for a site, including users, limited extensions, paging groups, call queues, IVRs, etc

    Allow me to pull a list of all extensions for a site, including users, limited extensions, paging groups, call queues, IVRs, etcThis would be great. We have several hundred sites and site managers are constantly asking for their extension lists.

    10 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  19. Report of Users on a User Template

    There needs to be a report showing who is assigned to a user template. There is currently no way to tell if a user is assigned to a user template. Have a report or some indication on the user to show they are on a user template will ensure the correct people are assigned to a user template, and allow us to make updates if needed.

    10 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  20. User Status on Exported Performance Reports

    Excel Exported Performance reports show the Status for all users as 'Active'.Including disabled or deleted users for lines that have been reset & reassigned for new staff.The results should reflect the current status of the users at the time of export.This would support filtering the results to only show currently active user accounts currently I am forced to compare the 'download user list' against the exported performance report to manually remove deleted accounts, in order to only report on currently active users.

    10 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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