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1032 results found

  1. User administrative and compliance reporting

    Please add the ability to report on user profiles (ideally that could be scheduled), for example:

    1. Once a month, automatically receive a report of every user in the Sales department
    2. Once a month, automatically receive a report of any user with blank Emergency Response Location, or one set to a particular address
    3. Once a month, automatically receive a report of all admins, super admins, etc.

    In general, we should be able to report on any field available within the user profiles - "give me a report of everyone within these groups", "give me a report of everyone with a physical…

    17 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  2. Alert Ownership

    Allow Alert ownership to be transferable to another extension or Super Admin extension.

    17 votes
    New  ·  0 comments  ·  Alerts  ·  Admin →
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  3. Call Volume Live Dashboard

    I would like to be able to see call volume dashboard, inbound and outbound, by day and by agent. I would also like a date range filter to easily compare call volume between specific dates.

    17 votes
    New  ·  0 comments  ·  Live Reports  ·  Admin →
    How important is this to you?

  4. Ability to search for a call by number - either incoming or outgoing

    When a client states "I tried to call but no one answered" I would like to be able to search for their number to see that they actually called our number.

    17 votes
    1 comment  ·  Accessibility  ·  Admin →
    How important is this to you?

  5. As a super admin ability to edit live report dashboards that are owned by someone else

    Please add the ability as a super admin to edit, delete, transfer ownership of dashboards that are owned by other people. This would help with employee turnover and adjusting dashboards when the employee is not able to.

    17 votes
    Planned  ·  1 comment  ·  Other  ·  Admin →
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  6. Report Tool for AI Notes

    To have a weekly or monthly reporting or collation of AI notes for calls on the said duration. Can be included on the Reports/Analytics or can be on AI tab itself.

    16 votes
    New  ·  4 comments  ·  Other  ·  Admin →
    How important is this to you?

  7. Individual Call Lifecycle

    We would like to see a report that displays the full lifecycle of an call. The report would be filtered on uuid, and would show a granular trace of the call from the time it leaves the IVR and the hops/routing of who it is presented to, to the appropriate team/team member. If the call is presented and not answered, who the call is routed to next, at which point SLAs are not met, the time each call spends in each step/hop of the process, up to the point the call is abandoned or completed. Essentially all steps of the…

    16 votes
    New  ·  1 comment  ·  Adoption & Usage  ·  Admin →
    How important is this to you?

  8. Report for Users Login, Usage and Activity on RingCentral app

    Requesting to have a settings to run and export a report for user login, usage and activities on their RingCentral app.

    16 votes
    New  ·  2 comments  ·  Live Reports  ·  Admin →
    How important is this to you?

  9. Report that shows voicemails and missed calls

    Combined reporting for called queues and users. Our calls ring to everyone and if no one answers after a certain # of calls, then it's considered an abandoned call. The call is then routed to a dedicated voicemail user extension and patients can leave a general voicemail. After about five calls with tech support, they said it is not possible to generate a report that shows the # of voicemails and missed calls the way our system is set up.

    16 votes
    1 comment  ·  Live Reports  ·  Admin →
    How important is this to you?

  10. Permission to see specific users in the performance report

    I would like to have a way for specific users to have access to the performance report in analytics, but to be able to choose which users/user groups/ departments they would be able to see. I don't want them to have access to the whole companies performance report.

    16 votes
    2 comments  ·  Other  ·  Admin →
    How important is this to you?

  11. Check IP address in the admin portal

    Ability to check IP address of the provisioned phone in Ringcentral via admin portal.

    I need to find details on devices registered to RC by IP or mac address. Is there such a report I can run to tell me what IP a device is registered with?

    15 votes
    New  ·  3 comments  ·  Other  ·  Admin →
    How important is this to you?

  12. allow administrators to edit all live report, public and private

    Currently super admins cannot edit live reports created by others, or see someone's private live reports board. It make it tough to manage.

    15 votes
    3 comments  ·  Live Reports  ·  Admin →
    How important is this to you?

  13. Live report access for users that is not a Super Admin

    Ability for other users that is not Super Admin to access/view the live reports. Since some owners doesn't want other users to access the Admin Portal as Super admin and make changes.

    15 votes
    2 comments  ·  Live Reports  ·  Admin →
    How important is this to you?

  14. Remove users from saved report that have been moved to another call queue

    Ability to remove users from saved Performance Reports that have been moved to another Call Queue

    14 votes
    New  ·  2 comments  ·  Live Reports  ·  Admin →
    How important is this to you?

  15. Include "Microphone" and "Speaker" in MOS call card for phone calls

    In QOS Analytics for VIDEO we display "Microphone" and "Speaker"

    "<div aria-label="Speaker" class="detail-item--k34E8" role="listitem"><div class="title--GOM98">Speaker</div><div class="description--Vdzit"><div>System default speakers</div></div></div>"

    This is NOT including in the call card for Phone (only RCV).

    Please add in data to show what Speaker and Mic combination was used by a phone user.

    Reason for request.
    If call MOS is >3.8 we have no way to see if the call was on the internal mic or the headset.

    14 votes
    1 comment  ·  QOS  ·  Admin →
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  16. Share Performance Reports and Subscriptions with other Admin users

    It would be awesome to have the ability to share performance reports and subscriptions with other admins on your RC account. Setting up these reports for various business units and maintaining changes is difficult when only the admin creating the reports can view and edit them.

    14 votes
    2 comments  ·  Other  ·  Admin →
    How important is this to you?

  17. Business Analytics Dark Mode

    Provide a dark mode option for Business Analytics.

    14 votes
    1 comment  ·  Other  ·  Admin →
    How important is this to you?

  18. Report of Users on a User Template

    There needs to be a report showing who is assigned to a user template. There is currently no way to tell if a user is assigned to a user template. Have a report or some indication on the user to show they are on a user template will ensure the correct people are assigned to a user template, and allow us to make updates if needed.

    14 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. super admin profile to have more powerful access to filter call logs per sites and groups

    super admin profile to have more powerful access to filter call logs per sites and groupshave more group manager so that the call log filtering wont be limited to the group manager in charge of the site

    14 votes
    Implemented  ·  2 comments  ·  Other  ·  Admin →
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  20. User Status Details

    We would like the ability to run a report that would should a detailed breakdown with timestamps and duration of time in status for team members?

    14 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
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