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973 results found

  1. RC app report

    A report that will only show the date and time of log in and log out of the user on the RC app.

    10 votes
    1 comment  ·  Other  ·  Admin →
    How important is this to you?

  2. Super Admin should be able to access voicemail recordings using the Call log report

    Super Admin should be able to access voicemail recordings using the Call log report

    10 votes
    0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  3. Export an excel file of all users/extensions along with all of their configuration settings.

    It would be helpful to be able to export an excel of all users/extensions along with all of their configuration settings.IE a detailed report with all the configured user settings (For auditing) such as who has personalized voicemail greeting settings versus who is using the default

    10 votes
    Future Consideration  ·  4 comments  ·  Other  ·  Admin →
    How important is this to you?

  4. Analytics data manually refresh or change frequency

    Currently the analytics data only refreshes every hour, it would be good to have a way to do this manually. Takes so long testing things when you have to wait an hour for it to refresh! Even just for admins or testing purposes (I'm aware that Live Reports does this, but I don't need that level of functionality all the time).

    10 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  5. Filter non-business hours out of RingCentral Analytics Portal reports

    It would be very useful if you could filter non-business hours out of the Analytics reports. For instance, I would like to know how many calls are abandoned, but only during 9-5 business hours.

    10 votes
    Implemented  ·  10 comments  ·  Other  ·  Admin →
    How important is this to you?

  6. Voicemail Peports

    To add voicemail report in MVP Multi-Site.By this, the admin can view a report that shows the number of unanswered voicemails on a daily basis. This would help corporate teams and individual owners ensure that they are checking voicemail messages.It is best that admin will have visibility into how many voicemails each location is getting and how many are being listened to.

    10 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  7. Allow me to pull a list of all extensions for a site, including users, limited extensions, paging groups, call queues, IVRs, etc

    Allow me to pull a list of all extensions for a site, including users, limited extensions, paging groups, call queues, IVRs, etcThis would be great. We have several hundred sites and site managers are constantly asking for their extension lists.

    10 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  8. User Status on Exported Performance Reports

    Excel Exported Performance reports show the Status for all users as 'Active'.Including disabled or deleted users for lines that have been reset & reassigned for new staff.The results should reflect the current status of the users at the time of export.This would support filtering the results to only show currently active user accounts currently I am forced to compare the 'download user list' against the exported performance report to manually remove deleted accounts, in order to only report on currently active users.

    10 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  9. More detailed and accurate performance reports

    There discrepancy between performance reports queue and users queue
    There are some that is matching on for the answered calls and the total calls if we add the number of transfer but there are some that the number of the answered calls versus the number on the total calls under the user on the same queue is less.
    If we have a visibility to see the reason of the answered calls vs the total calls on the call queue user tab on analytics it will be beneficial for the customers that is managing the calls that is going to the…

    10 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  10. Need ability to drill down a report in Business Analytics by Site and then Department

    Need ability to drill down a report in Business Analytics by Site and then Department. This would allow us to compare departments of the same type in different sites. Example, we want to see outbound call activity for our sales departments across our 9 sites. Currently, you can only see a report with all sites, all departments or just one department. Please help!

    10 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  11. Retain Caller Name when Exporting an LOB Analytics Widget

    As it stands currently, when downloading an LOB Analytics widget or a full dashboard as an excel spreadsheet, the Caller Name, which is displayed in the dashboard widget is being omitted from the spreadsheet. This makes the report significantly less useful, can we please make it possible to not omit those names so that they display in the spreadsheet? This would be a huge improvement.

    10 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  12. Add column showing the user's MVP license analytics report

    would like to be able to filter reports for users that have MVP licenses only.

    10 votes
    1 comment  ·  Other  ·  Admin →
    How important is this to you?

  13. Ability to Change Time Format in RingCX CSV Reports from Seconds to HH:MM:S

    When downloading a report in CSV format, there should be an option to change the time format from seconds to hours:minutes:seconds (hh:mm:ss).

    9 votes
    New  ·  4 comments  ·  Live Reports  ·  Admin →
    How important is this to you?

  14. ability to check audit trail for more than 180 days

    Customer would appreciate if admin portal has an ability to store data in audit trail for more than 180 days for tracking purposes

    9 votes
    New  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  15. Report for Users Login, Usage and Activity on RingCentral app

    Requesting to have a settings to run and export a report for user login, usage and activities on their RingCentral app.

    9 votes
    New  ·  2 comments  ·  Live Reports  ·  Admin →
    How important is this to you?

  16. Report associating IVR data with transferring agent for post-call surveys

    Requesting a feature that would allow us to associate IVR survey data with the agent who transferred the call to the IVR post-call survey. This enhancement would involve including a new field that captures and displays the name of the transferring agent alongside the corresponding IVR survey results.

    9 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  17. Abandoned Call queue Rate

    Call queue calls routed to play announcement during after hours should not be tagged as abandoned calls

    9 votes
    New  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  18. Send email notifications specifically for failed outgoing faxes.

    Important to know when faxes fail to send. I don't need to know about all of the successfully sent faxes, just the ones that don't reach their destinations.

    9 votes
    New  ·  0 comments  ·  Alerts  ·  Admin →
    How important is this to you?

  19. Audible alerts for extended queue times or queue volume

    Enable the addition of audible alerts to notify staff of multiple pending calls in the queue, or if a person has has an extended wait time in the queue. This will be helpful as it alerts individuals who may not normally operate in that queue to log in and decompress holding call volume.

    9 votes
    1 comment  ·  Live Reports  ·  Admin →
    How important is this to you?

  20. reporting on missed call queue calls

    Call queue abandonned calls: to be able to report specifically on the source (calling numbers). For each specific calling number, show:
    - how many times this number called the call queue
    - how many times they hung up while in the call queue or while the agent phones were ringing
    - CRUCIALLY (this is the most important part , DID ANY AGENT IN THE CALL QUEUE EVER CALL THEM BACK?

    9 votes
    0 comments  ·  LOB  ·  Admin →
    How important is this to you?
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