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1059 results found

  1. Hourly Report on Analytics

    customer wants to have an option to generate automatic hourly call productivity report

    12 votes
    Planned  ·  0 comments  ·  Other  ·  Admin →
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  2. RingCentral Analytics: Filtering for a specific external numbers in the calls report would be useful

    Calls to external numbers that may be set in a forwarding rule are presently only captured in the Queue Performance Reports. However it would be great to also include these in the Calls Performance Reports so that we can filter on these.See support case #13330306 for more details.

    12 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  3. Generate Report based on Caller ID Number

    We would like to have a report wherein we could get the total number of calls based on the Caller ID number used.

    12 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  4. Include the IP address in password reset email to identify the source of the password request

    Would like to have the IP address of the user who is attempting to trigger a password reset to be able to identify whether a user is having some trouble or if this is an attempt from an outside source to access the account.

    11 votes
    New  ·  1 comment  ·  Accessibility  ·  Admin →
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  5. Reports for adoption and usage.

    A way for make scheduled reports for adoption and usage.

    11 votes
    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  6. Ability to Change Time Format in RingCX CSV Reports from Seconds to HH:MM:S

    When downloading a report in CSV format, there should be an option to change the time format from seconds to hours:minutes:seconds (hh:mm:ss).

    11 votes
    New  ·  4 comments  ·  Live Reports  ·  Admin →
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  7. Performance Report for Business Hours by week

    we should be able to run performance reports by the week or by the month that "exclude" calls outside of business hours so you can truly report on calls that are received and handled within normal business hours vs all hours of the day. You can do this one day at a time but when trying to compile data over period of time, week, month quarter etc, would be nice to filter to include only calls received between this hour to that hour

    11 votes
    New  ·  1 comment  ·  Live Reports  ·  Admin →
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  8. Audit Trail Scheduled Reporting

    Customers should have the option to run a scheduled report on the information provided by the Audit Trail instead of having to manually filter options and download them each time.

    11 votes
    New  ·  1 comment  ·  Subscriptions  ·  Admin →
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  9. Live Queue Agent Monitoring

    RingCentral really should create a dashboard like this one (see attached) which would show the last time a call was taken by each agent.

    11 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  10. Performance Report on read/unread Voicemails

    For managers this report will be helpful in dealing with daily voicemails for reps/users. Monitors who has read or unread their voicemail inbox.

    11 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
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  11. Export an excel file of all users/extensions along with all of their configuration settings.

    It would be helpful to be able to export an excel of all users/extensions along with all of their configuration settings.IE a detailed report with all the configured user settings (For auditing) such as who has personalized voicemail greeting settings versus who is using the default

    11 votes
    Future Consideration  ·  4 comments  ·  Other  ·  Admin →
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  12. Allow additional users to subscribe to a dashboard in Business Analytics

    Allow users who have access to a dashboard that they didn't create (either public dashboard or one shared with them) to be able to subscribe to the dashboard. At present only the dashboard owner is able to set subscriptions.

    11 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  13. Disable the ability of the user to download the call recording

    Disable the ability of the user to download the call recording but the customer wants still the extensions to have an access on the call recording, just disable the ability of the user on the extension to download the recording.

    11 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  14. Centralized Management of Analytics reports and Analytic Subscriptions.

    We currently have a team of Admins that manage 2 different Ring central Systems. We all receive and process requests for Analytic reports and subscriptions. Unfortunately in it's current state there is no easy way to do this other than setting up a shared account and using that to keep all of our reports and subscriptions in. This does work, but security wise is not the best practice, as it pretty much eliminates all tracking of user changes to a specific individual to this system. Plus it also has some issues.We have also had many instances where a user has…

    11 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  15. KPI - Average wait time Abandoned calls and Average wait time Answered calls

    Currently within Performance report there is KPI for Average Wait time, which as I understand it includes answered and abandoned calls. Can the performance reports have further two KPI as following: 1. Average wait time Abandoned only calls2. Average wait time Answered only calls

    11 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  16. Agent State Log in Analytics Live Report

    It would be very helpful if we add Agent State Log in Analytics Live Report. Currently, the customer has the option to see the "Status" Column within the Agent Details Widget but that only shows if the agent is available or unavailable but not the Agent status which shows how long an agent has been in a status.

    11 votes
    Under Review  ·  3 comments  ·  Other  ·  Admin →
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  17. Need ability to drill down a report in Business Analytics by Site and then Department

    Need ability to drill down a report in Business Analytics by Site and then Department. This would allow us to compare departments of the same type in different sites. Example, we want to see outbound call activity for our sales departments across our 9 sites. Currently, you can only see a report with all sites, all departments or just one department. Please help!

    11 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  18. Send email notifications specifically for failed outgoing faxes.

    Important to know when faxes fail to send. I don't need to know about all of the successfully sent faxes, just the ones that don't reach their destinations.

    10 votes
    New  ·  0 comments  ·  Alerts  ·  Admin →
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  19. RC app report

    A report that will only show the date and time of log in and log out of the user on the RC app.

    10 votes
    1 comment  ·  Other  ·  Admin →
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  20. reporting on missed call queue calls

    Call queue abandonned calls: to be able to report specifically on the source (calling numbers). For each specific calling number, show:
    - how many times this number called the call queue
    - how many times they hung up while in the call queue or while the agent phones were ringing
    - CRUCIALLY (this is the most important part , DID ANY AGENT IN THE CALL QUEUE EVER CALL THEM BACK?

    10 votes
    0 comments  ·  LOB  ·  Admin →
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