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946 results found

  1. We'd like the ability for reports in Business Analytics to be shared with others who have edit capabilities. Currently, others can view the report, but we'd like an additional access type for view and edit. Thanks!

    20 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  2. Download user info should include the call-forwarding numbers

    20 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  3. The capability to generate a call queue report that shows detailed report.
    - Duration of the call
    - Who answered the call
    - Who are the available user did not answer the call
    - Who are the users engage on a call and cannot be answer the call

    19 votes

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    New  ·  5 comments  ·  Live Reports  ·  Admin →
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  4. Add a "country" filter in analytics portal, under performance report tab

    19 votes

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  5. Fax report in performance report. For the customer to have an option to check the number of fax they received per day.

    To create a call log report for all incoming faxes to a certain phone number/account. Account information is found below. I know I can pull this information directly from the call log function within Admin Portal, but I would like to set a scheduled report

    19 votes

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    1 comment  ·  Other  ·  Admin →
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  6. Comprehensive Report for List of All Users in the Account1. Complete user list with their current Caller ID information in RC app2. Custom greetings and VM changes with their transcription/text content3. Modification information - when, what, and who made the changes

    19 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  7. We can see the lifecycle of a call (incoming to receptionist, transferred to an associate) including hold times but cannot download this same level of detail. We want to be able to understand the full lifecycle of the call using analytics, but can't seem to get this level of detail on an export.

    19 votes

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    Planned  ·  3 comments  ·  Other  ·  Admin →
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  8. Hello,Recently a customer noticed that the Analytics portal GUI offers the ability to see the call destination of an Inbound call (see example screenshot). Our customer would like to see this destination show in the report (excel) that is available to download from this GUI.

    19 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  9. SMS usage is important for communication, especially in our marketplace atmosphere that we live in. Adding in Total - Outbound- Inbound SMS metrics is vital for CRM integrations so we can see activity levels and then also future ability to see unique numbers that are communicated with SMS to see our rep's reach.

    19 votes

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    1 comment  ·  Other  ·  Admin →
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  10. Giving a user the ability to select any user within performance reports and not being limited to only the users of call queues they manage. The workaround provided by support is to create a new account that is not a manager of any call queues, so all users are available to select.

    18 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  11. The ability to get more information on abandoned calls within live reports. Currently we can view how many calls have been abandoned on a live report but there is no way to get any other information unless you investigate performance reports. it would be of benefit to be able to get this information straight from the live report page so that customers can be called back.

    18 votes

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    1 comment  ·  Live Reports  ·  Admin →
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  12. Hello Ringcentral Team,we would like to submit a request to implement a report on calls received YTD.This data is crucial for our call center.Thank you!

    18 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  13. Please add the ability to report on user profiles (ideally that could be scheduled), for example:

    1. Once a month, automatically receive a report of every user in the Sales department
    2. Once a month, automatically receive a report of any user with blank Emergency Response Location, or one set to a particular address
    3. Once a month, automatically receive a report of all admins, super admins, etc.

    In general, we should be able to report on any field available within the user profiles - "give me a report of everyone within these groups", "give me a report of everyone with a physical…

    17 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  14. Allow Alert ownership to be transferable to another extension or Super Admin extension.

    17 votes

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    New  ·  0 comments  ·  Alerts  ·  Admin →
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  15. Detailed report on abandoned calls in a call queue in analytics which displays the phone number of the missed call or routed to voicemail and the user affected by the missed call or call routed to voicemail.

    17 votes

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    0 comments  ·  Other  ·  Admin →
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  16. When a client states "I tried to call but no one answered" I would like to be able to search for their number to see that they actually called our number.

    16 votes

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  17. Hi, it would be really helpful if on our analytics reports we can filter it out to only show International reports. We could really use it on our end.

    16 votes

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    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  18. Please add the ability as a super admin to edit, delete, transfer ownership of dashboards that are owned by other people. This would help with employee turnover and adjusting dashboards when the employee is not able to.

    16 votes

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    Planned  ·  1 comment  ·  Other  ·  Admin →
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  19. I would like to have a way for specific users to have access to the performance report in analytics, but to be able to choose which users/user groups/ departments they would be able to see. I don't want them to have access to the whole companies performance report.

    16 votes

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    2 comments  ·  Other  ·  Admin →
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  20. I would like to be able to see call volume dashboard, inbound and outbound, by day and by agent. I would also like a date range filter to easily compare call volume between specific dates.

    15 votes

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    New  ·  0 comments  ·  Live Reports  ·  Admin →
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