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973 results found

  1. Fax report

    Fax report in performance report. For the customer to have an option to check the number of fax they received per day.

    To create a call log report for all incoming faxes to a certain phone number/account. Account information is found below. I know I can pull this information directly from the call log function within Admin Portal, but I would like to set a scheduled report

    20 votes
    1 comment  ·  Other  ·  Admin →
    How important is this to you?

  2. International Calls Report please

    Hi, it would be really helpful if on our analytics reports we can filter it out to only show International reports. We could really use it on our end.

    20 votes
    Under Review  ·  4 comments  ·  Other  ·  Admin →
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  3. Export of expanded call flow in Performance Reports

    It would be nice to be able to produce a printed/exported report of detailed call flow in Performance section of Analytics. While it can be displayed, according to support - "Performance Reports do not currently have a feature to be able to download the expanded call flow views."

    20 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  4. Reports to be edited by others

    We'd like the ability for reports in Business Analytics to be shared with others who have edit capabilities. Currently, others can view the report, but we'd like an additional access type for view and edit. Thanks!

    20 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  5. Download user info should include the call forwarding numbers

    Download user info should include the call-forwarding numbers

    20 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  6. Add SMS metrics to analytics reports

    SMS usage is important for communication, especially in our marketplace atmosphere that we live in. Adding in Total - Outbound- Inbound SMS metrics is vital for CRM integrations so we can see activity levels and then also future ability to see unique numbers that are communicated with SMS to see our rep's reach.

    20 votes
    1 comment  ·  Other  ·  Admin →
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  7. Adding a "country" filter in analytics portal

    Add a "country" filter in analytics portal, under performance report tab

    19 votes
    New  ·  5 comments  ·  Other  ·  Admin →
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  8. Comprehensive Report for List of All Users in the Account and Changes and Devices Information please

    Comprehensive Report for List of All Users in the Account1. Complete user list with their current Caller ID information in RC app2. Custom greetings and VM changes with their transcription/text content3. Modification information - when, what, and who made the changes

    19 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  9. Ability to download full life cycle of a call

    We can see the lifecycle of a call (incoming to receptionist, transferred to an associate) including hold times but cannot download this same level of detail. We want to be able to understand the full lifecycle of the call using analytics, but can't seem to get this level of detail on an export.

    19 votes
    Planned  ·  3 comments  ·  Other  ·  Admin →
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  10. Analytics - Destination of Call (Export w/existing Spreadsheet)

    Hello,Recently a customer noticed that the Analytics portal GUI offers the ability to see the call destination of an Inbound call (see example screenshot). Our customer would like to see this destination show in the report (excel) that is available to download from this GUI.

    19 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  11. Giving a user the ability to select any user within performance reports and not being limited to only the users of call queues they manage.

    Giving a user the ability to select any user within performance reports and not being limited to only the users of call queues they manage. The workaround provided by support is to create a new account that is not a manager of any call queues, so all users are available to select.

    18 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  12. More information on abandoned calls within live reports

    The ability to get more information on abandoned calls within live reports. Currently we can view how many calls have been abandoned on a live report but there is no way to get any other information unless you investigate performance reports. it would be of benefit to be able to get this information straight from the live report page so that customers can be called back.

    18 votes
    1 comment  ·  Live Reports  ·  Admin →
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  13. Performance report for 12 months (YTD)

    Hello Ringcentral Team,we would like to submit a request to implement a report on calls received YTD.This data is crucial for our call center.Thank you!

    18 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  14. User administrative and compliance reporting

    Please add the ability to report on user profiles (ideally that could be scheduled), for example:

    1. Once a month, automatically receive a report of every user in the Sales department
    2. Once a month, automatically receive a report of any user with blank Emergency Response Location, or one set to a particular address
    3. Once a month, automatically receive a report of all admins, super admins, etc.

    In general, we should be able to report on any field available within the user profiles - "give me a report of everyone within these groups", "give me a report of everyone with a physical…

    17 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  15. Alert Ownership

    Allow Alert ownership to be transferable to another extension or Super Admin extension.

    17 votes
    New  ·  0 comments  ·  Alerts  ·  Admin →
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  16. Ability to search for a call by number - either incoming or outgoing

    When a client states "I tried to call but no one answered" I would like to be able to search for their number to see that they actually called our number.

    17 votes
    1 comment  ·  Accessibility  ·  Admin →
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  17. Detailed report of abandoned calls in a call queue in analytics

    Detailed report on abandoned calls in a call queue in analytics which displays the phone number of the missed call or routed to voicemail and the user affected by the missed call or call routed to voicemail.

    17 votes
    0 comments  ·  Other  ·  Admin →
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  18. Details of Refused calls in Analytics report

    Specific details on getting accurate Refused calls in the Analytics report. If possible, Kindly include logs on where the specific refused call originated.

    16 votes
    New  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  19. Report Tool for AI Notes

    To have a weekly or monthly reporting or collation of AI notes for calls on the said duration. Can be included on the Reports/Analytics or can be on AI tab itself.

    16 votes
    New  ·  4 comments  ·  Other  ·  Admin →
    How important is this to you?

  20. Call Volume Live Dashboard

    I would like to be able to see call volume dashboard, inbound and outbound, by day and by agent. I would also like a date range filter to easily compare call volume between specific dates.

    16 votes
    New  ·  0 comments  ·  Live Reports  ·  Admin →
    How important is this to you?
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