1261 results found
-
Remove deleted users from Performance Reports
We would like the ability to remove or move deleted users from RingCentral's Performance Reports.
There are several users that have been deleted but are still showing in our performance reports. The icon says they will remain for 6 months but we would like for there to be a way to remove any of the tied information like department or groups. That way they no longer show up in reports they shouldn't be in.3 votes -
Option to check who accessed the call recording
In terms of auditing call recordings, it's a must to have an option who already did checked the recordings.
1 vote -
Add Columns and Rows on Downloadable analytics report
Add Columns and Rows on Downloadable analytics report
2 votes -
Employee Photos in Live Reports
The customer would like to have the option to add a photo of each employee beside their name in the Live Reports section. This feature would enhance user experience by enabling quick visual identification of employees.
1 vote -
5 votes
-
Analytics regarding Text Messaging/SMS
We need an analytics report for SMS messaging
40 votes -
Email triggered for Abandoned calls
Is there a way we can trigger an email for Abandoned calls? or if the Abandoned Call Rate for a User is over a certain value % or quantity?
5 votes -
Customize Time in Performance Reports
We would like an option to customize the time ranges in Performance Reports and set that as a report/tab. Currently, the only option we have is to select the hour, but there is no way we can customize the minute.
35 votes -
Request for Enhanced Audit Logs for Paging Groups
Currently, the Audit Trail only captures changes related to Paging Only Details and the creation or deletion of a Paging Group.
It would be highly beneficial if modifications made to the “Devices that receive pages for this group” and “Members allowed to page this group” sections were also logged in the Audit Trail. This added visibility would significantly improve change tracking and troubleshooting.
Additionally, it would be valuable if Audit Trail data could be included in the information available for external archiving via the RingCentral Archiver feature considering that the the maximum retention period of these data are only 180…
2 votes -
Ability to create a Live MOS Score Wirdget in Custom Dashboard
Ability to create a Live MOS Score on custom Dashboard, currently there is no option to create in custom dashboards.
1 vote -
Reports/Analytics: Detailed Data on What Happened in a Call Journey (Call Queue)
To have a detailed call journey report on call queue calls wherein it shows the current status of the call queue members while the call is waiting in the queue. To also show if the pending caller on the call queue during that time has been transferred to the overflow call queue if a) already the 6th caller if the number of callers allowed in queue is 5; b) Reached the maximum wait time; c) No call queue members available during that duration. Can be added to the call details when clicked on Performance Report > Calls. Or it should…
57 votesDetailed visual Call Journey view for each and every call is going to be implemented in Business Analytics - Call Records widget where for CQ calls, you can expand the entire journey in a separate window and can see all the call legs and times, etc.
But this will be part of Business Analytics Pro tier, and not Essentials. For essentials, it will be a non visual way of showing all call legs between different extensions.
-
Would like to know how they can check how accurate the call quality metrics
The customer doesn't have any QoS issue, but they would like to know how they can check how accurate the call quality metrics are.
1 vote -
More access to recordings
It would be nice if you could add the phone recordings in the analytic report where I can see the track a call took. Right now if I am on that report and see an issue with a call flow, I have to write down that call day/time, go to another reporting function and find that call to listen to it. Where if you had it on that original report I could just listen to it.
1 vote -
missed calls that did not reach the voicemail prompt
It would be helpful if missed calls that did not reach the voicemail prompt would still show in analytics portal to have accurate reports on how many calls were missed.
2 votes -
Business Analytics - Would be great to see all numbers, not just company numbers.
In Business Analytics, the dashboard can only filter through DIDs that are configured in "Company" site. Would be great to get data on DIDs that are on other sites.
2 votes -
Call Volume Live Dashboard
I would like to be able to see call volume dashboard, inbound and outbound, by day and by agent. I would also like a date range filter to easily compare call volume between specific dates.
19 votes -
Ability to search calls using call ID/call information in Business Analytics
Would like to have an option in Business Analytics to be able to search call information using call ID or telephony ID without downloading the reports and manually searching through the report. It would be best to have the option to search call information on the Business Analytics page.
5 votes -
Three-way calling on analytics in one thread instead of showing that the call was been registered as a multiple call or called individually.
Three-way calling on analytics in one thread instead of showing that the call was been registered as a multiple call or called individually. It seems that for conference or 3-way call on the reports, it shows that the numbers were called separately instead on a single thread or on a single flow. This feature must be implemented for a more detailed view.
2 votes -
Adding a "country" filter in analytics portal
Add a "country" filter in analytics portal, under performance report tab
20 votes -
Performance Report for Business Hours by week
we should be able to run performance reports by the week or by the month that "exclude" calls outside of business hours so you can truly report on calls that are received and handled within normal business hours vs all hours of the day. You can do this one day at a time but when trying to compile data over period of time, week, month quarter etc, would be nice to filter to include only calls received between this hour to that hour
12 votes
- Don't see your idea?