1196 results found
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A report that shows calls deflected from one queue to another, along with how many of those were answered and how many were abandoned.
I'm looking for a report that shows calls deflected from one queue to another, along with how many of those calls were answered and how many were abandoned. The goal is to identify how many calls originally intended for a specific queue are ultimately handled elsewhere.
1 vote -
Failed faxes
We need to be able to see preview of the document for failed faxes. How can we know what document it is sent or for which patient when the fax is failed multiple times after retrying!!!!
Urgent!!!!
Please allow us to preview the document sent and failed3 votes -
Detailed Users Performance Report for Call Queue
We need the capability to generate performance reports that incorporate advanced KPIs, specifically:
Available Time
Auxiliary (AUX) Time
Hold Time
Talk Time
These metrics must be tracked at the individual user level within designated Call Queues using the Performance Report tool.
The objective is to enable accurate mapping and analysis of each call, ensuring a consistent and reliable methodology for measuring Available Time, AUX Time, Hold Time, and Talk Time.
1 vote -
Analytics for faxes
You have no analytics for faxing. No way to download how many pages are sent nor by whom.
4 votes -
Report only for users with digital license
Please have the capability to generate a call/performance report in Analytics only for those with digital licenses (RingEX users). Right now, we have to manually select the extensions for separation.
2 votes -
Call log history over 60 days in the RingCentral Mobile App
A known limitation exists regarding the search functionality for call logs in the RingCentral App. If the number of call logs older than 60 days exceeds 250 records in the initial FSync, and the user has not manually retrieved older data by scrolling, these previous logs will not be searchable. This is due to the search function only accessing data from the local database.
Call log reports data retention limitation should be more than 250 records after initial FSync
2 votes -
time
Please add the ability to see the order of agents in the call que.
1 vote -
Analytics should have the option to select multiple dates.
Ability to select multiple dates when creating reports.
2 votes -
Feature Request: Auto-Add Queue Members to Performance Analytics Reports & Subscriptions
Hi Team,
I’d like to request a feature enhancement for RingCentral Performance Analytics Reporting & Subscriptions to improve usability and ensure accurate reporting.
Current Challenge:
• At present, when new members are added to a Queue, they are not automatically included in Performance Analytics Reports and Subscriptions. Instead, users must manually filter and add new members to each report and subscription. This manual process introduces the risk of omission, leading to incomplete analytics, reporting inconsistencies, and missing scheduled reports.Proposed Solution:
• Implement a functionality where any user added to a Queue is automatically included in Performance Analytics Reports and…3 votes -
Fax report
Fax report in performance report. For the customer to have an option to check the number of fax they received per day.
To create a call log report for all incoming faxes to a certain phone number/account. Account information is found below. I know I can pull this information directly from the call log function within Admin Portal, but I would like to set a scheduled report
28 votes -
Have the ability to identify in the Performance Report which is a call and session
I wanted to be able to identify in the Performance Report which ones are the calls and session.
Specially my team is doing an outbound call, it would be helpful to know whether a call was under a session or an established call.
1 vote -
User List Report Who Downloaded RingCentral From App Store and Play Store
Customer wants to generate a report for list of users who downloaded RingCentral app from App Store (iPhone) and Play Store (Android).
1 vote -
Reports to filter on how many customers are reaching the maximum wait time and are getting transferred to external number
We have a call queue that is set so when the maximum wait time is reached, the caller gets transferred to an external number. Is there a way to see the external number transfer happen in RingCentral reports? We are trying to receive analytics on how many customers are reaching the maximum wait time and are getting transferred to this external number we have set.
13 votes -
Analytics Report
how to create a unique report
I would like to pull a report by agent by week for # of dials
please provide directions on how to1 vote -
Detailed report of abandoned calls in a call queue in analytics
Detailed report on abandoned calls in a call queue in analytics which displays the phone number of the missed call or routed to voicemail and the user affected by the missed call or call routed to voicemail.
34 votes -
Call Queue - Remote Member Management
Customer wants to enable Call queue Routing and Call Queue - Remote Member Management
3 votes -
Allow
Develop an audit trail so a report can be run to determine if and when a user is listening to someone else's phone calls.
1 vote -
Check who created the subscription report
Super admin extension needs to have a visibility on admin portal who created the subscription report in Analytics and also have an option to edit.
7 votes -
Generate report for call queue after hours calls
Generate report for call queue after hours calls
6 votes -
Improve Call Termination Reporting to Clearly Identify Caller Hang-ups for spog transfers
Currently, when a call ends due to the customer hanging up during a Single Point of Gate (SPOG) transfer — a scenario where the customer calls Agent 1, who then puts the customer on hold and calls Agent 2 to create a three-way call — the call report shows the Term Party as System rather than the actual caller. This occurs because when the customer hangs up during the transfer, both agents are disconnected, and the system ends the call on their behalf.
This reporting behavior makes it difficult to determine if the call was actually terminated by the customer…
1 vote
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