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988 results found

  1. Ability to see the call details down to the seconds

    Would like to see the ability to see call details down to the second for more precise troubleshooting. For example, we can see a call comes in at 8:01AM but we're unable to find how many seconds after 8:01. I would like to see this broken down to 8:01:34 AM for example.

    1 vote
    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  2. Ability To Change Subscription Status Without Being Logged In As The User

    We have a user who wants to be removed from receiving a few Analytic Reports. RingCentral needs to have the ability through the Admin Portal for an Admin to be able to manage which Users are sending or receiving reports rather than having to log in as the original user who is generating the reports then viewing subscriptions and then removing the user receiving the reports.

    3 votes
    New  ·  0 comments  ·  Subscriptions  ·  Admin →
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  3. Missed call report that shows all available users at the time of the missed call.

    Missed/abandoned call report that shows all available users at the time of the missed call. If there was a missed call at 1pm and users were available at the time, I'd like their status to be included in the report.

    35 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  4. reporting on missed call queue calls

    Call queue abandonned calls: to be able to report specifically on the source (calling numbers). For each specific calling number, show:
    - how many times this number called the call queue
    - how many times they hung up while in the call queue or while the agent phones were ringing
    - CRUCIALLY (this is the most important part , DID ANY AGENT IN THE CALL QUEUE EVER CALL THEM BACK?

    9 votes
    0 comments  ·  LOB  ·  Admin →
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  5. Tracking Idle Time

    In live reports it would be helpful to see the amount of idle time between phone calls.

    5 votes
    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  6. customize downloading call log reports

    Wants to have a way to customize downloaded call log reports either detailed or simple.

    2 votes
    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  7. Export of expanded call flow in Performance Reports

    It would be nice to be able to produce a printed/exported report of detailed call flow in Performance section of Analytics. While it can be displayed, according to support - "Performance Reports do not currently have a feature to be able to download the expanded call flow views."

    20 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  8. Call Recording Filenames RC App vs Admin Portal

    Admin Portal File Name:
    20240924-151926(219)316-4111IncomingAuto2758232453016.mp3

    RC App File Name:
    2758232453016.mp3

    Admin Portal File Name:
    20240924-1510551(219)316-4111OutgoingAuto_2758219513016.mp3

    RC App File Name:
    2758219513016.mp3

    It would be useful if when downloading call recordings via the RC App, the filename would include the same information as when downloading the same recording via online admin portal web page which appends date/time and phone number information as well as the 13 numerical characters.

    2 votes
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  9. Performance Report for 1 -Year

    extend the time range for 1 year or more instead of 6 month period

    1 vote
    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  10. Live Real time QoS monitoring for each call

    in QoS Report, on the call part it would be helpful to expand the Live Call and see or display QoS for that Live Call to assist in troubleshooting and isolating cause, have necessary details for escalation

    3 votes
    New  ·  0 comments  ·  QOS  ·  Admin →
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  11. retrieve the settings if the user was deleted accidentally.

    To be able to recover the user's ext data in case ext a was accidentally deleted.

    4 votes
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  12. Live Reports on Wallboard direct weblink

    We recently converted from Mitel and used Brightmetrics for reporting. We were able to create weblinks for the wallboards and unlike RingCentral, we didn't need to log in to view Live Reports. With RingCentral we now need to log into an account to view the wallboards and this makes it difficult to display them on a smart TV.

    1 vote
    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  13. New voice messages in Spanish are illegible. Voice to text needs to include Spanish AI option.

    New voice messages in Spanish are illegible. Voice to text needs to include Spanish AI option.

    Implement the feature to allow voice to text dictation to be in Spanish
    Currently, messages are illegible due to the lack of this feature.
    Time is wasted when we have to log in to listen to the messages.

    2 votes
    New  ·  0 comments  ·  Alerts  ·  Admin →
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  14. If there is possibility to have separate option tab for caller who , missed calls Hang up ,missed calls Left voicemail, missed calls.

    If there is possibility to have separate option tab for caller who missed calls Hang up ,missed calls Left voicemail, missed calls. so they can easily filter that options in the admin portal.

    8 votes
    0 comments  ·  Live Reports  ·  Admin →
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  15. Soft client registration report

    Currently, the Adoption and Usage report only captures data when a user makes a call. We would like a report that shows when a user successfully signs in and authenticates a softclient. This will makes it easier to understand what versions end users are on, even if they are not currently or have not used the soft client in the last 30 days.

    2 votes
    New  ·  0 comments  ·  Adoption & Usage  ·  Admin →
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  16. Provide a report which breaks calls received to a queue by set time frame

    Generated report provides in increments (i.e 7:00 to 7:59, 8:00 to 9:00, etc)
    1. Calls taken by a users
    2. total calls received
    3. length of calls
    4. Possible custom fields

    2 votes
    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  17. increase for non-profit organization SMS allotment

    As advised by our SMS team, Non-profit organizations cannot have number pools at the moment. They are working on a solution but don't have any specific timeline/ETA.

    3 votes
    New  ·  1 comment  ·  Subscriptions  ·  Admin →
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  18. Mute call recording announcement in the users end

    Creating an Idea on behalf of Edward Morra. He wants a recording announcement that won't be heard by their users but will still be heard by the callers and by the people they are calling.

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  19. RingCentral Toll Free number service monitoring up and down status

    Would like the feature where customer can monitor their Toll Free number/s for up and down status.
    If the toll free number service stops working, an alert could be sent to customers designated contact and/or group that needs to be made aware. This way they can open a ticket with RingCentral Support to troubleshoot and escalate.

    It would also provide the option for designated contacts to arrange for internal message, email to the company or team that the toll free service is down and they are working with RingCentral on restoring the service.

    This will aid instead on the customer…

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  20. Show phone numbers list for loop calls for call queue and user extension in Call logs or Analytics.

    User extension is member of a call queue which shows 142 refused calls in analytics report however the phone numbers for refused calls are not showing in both call logs and analytics.

    When the system detects a routing loop the calls that circle around time after time with in seconds are discarded and will not show up in Call Logs or Analytics. This would be a feature request for BA reports as no further development is being put into PR reports for nearly two years now.

    Request to show phone numbers list for loop calls for call queue and user…

    4 votes
    1 comment  ·  Subscriptions  ·  Admin →
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