1101 results found
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New report for Ring Groups and corresponding DID numbers
Many customers would enjoy this type of report. We are looking for a report that shows the main number of our ring group and the 2 DID numbers associated with the Ring Group in a standard .csv format.I was advised that since the main number has a custom rule that says when X number is dialed to follow Y path to the ring group where you have the office and deli phones set to ring both. Our reporting is restricted and cannot identify the custom rule call path to identify the extensions that are being connected to. I would encourage…
2 votes -
remove option for handling time when call was transfer
there should be an options that the AHT will not be included when doing transfer
1 vote -
Reports Ledger
RingCentral report is really hard to understand and we want to have it improve to be more user friendly.Reports doesn't have ledger to explain definitions and what it does.
1 vote -
All SMS from RC (including voicemail notifications) should be included in a log.
All SMS from RC (including voicemail notifications) should be included in a log. This was we can search as an admin for particuar numbers to ensure they are no longer receiving VMs.
7 votes -
Update Subscription Email Delivery Schedule
The delivery schedule doesn't allow me to specify a specific set of days of the week to send reports. For example, we need to be able to report on days Business Days Monday through Friday and not on the weekends. However, i can only do every day or 1 day out of the week. Can you add the ability to select one or more days of the week to schedule reports on.
2 votes -
Favorite Live Report Dashboard
The ability to favorite your teams live report for faster and easier access when there are multiple Live Reports. Its time consuming and frustrating to favorite the page but every time you load it you have to scroll through multiple teams to locate the one your team uses.
5 votes -
Performance reports - Column to be added for number of "Connected" calls for Users tab.
We are able to see the number of answered calls for inbound calls but not connected calls for outbound calls in the Users tab in Performance reports. You can only see connected calls when selecting the specific user. A column representing connected calls in the Users tab will allow us to compare to the total outbound calls and giving us insight as to how each of our agents are performing by seeing how many calls had live talk time from the total number of outbound calls.
2 votes -
Performance Report Refused/Abandoned Calls
Refused calls are those that a User did not answer. For example, a call was routed to a rotating Call queue, specifically to User A. User A did not pick up his phone, so the call was routed to User B. User B answered the call. The Performance Report will count the call as answered by User B and will be counted as a refused call by User A.Expected Behavior: Would want a report that will tag the refused call as one when entered in the queue regardless if 3 members did not answer the call.
5 votes -
Please add Outbound KPI on call queue under Performance Reports
Users have outbound KPI while Queues does not. Please add outbound KPI as well for Queue under performance reports.
7 votes -
Improve Analytics
Allow graphs to be exported as PDFAdd the option to hide 0 calls on report. Every report shows all 500 users even if they are zero.
1 vote -
Analytics showing how long the device has been registered, etc.
Option in Analytics that shows numbers of endpoints registered, offline, how long the endpoints registered, number of unregistered endpoints, etc
1 vote -
better way to review IVR performance in Business Analytics or Performance Analytics
I am looking for a better way to review IVR performance in Business Analytics or Performance Analytics. In Performance Analytics, I have to drill down into every single call to see the IVR key presses, routing, and results of each step in the IVR. This is the data I'm looking for, but I am not able to find a way to pull that information into a custom dashboard or grid to measure performance. Some questions I'm asking from such a dashboard would be: At a given site, how many external callers pressed 4 to place a food to go order?…
1 vote -
Add a location filter for received calls in Analytics.
Admins of RingCentral Analytics Portal should be able to filter calls by location for reporting purposes to identify the locations from which they receive the most calls
1 vote -
Please change the "info" message on Analytics
Customer called in because of the info "data for deleted numbers is stored for 6 months" is just a reminder". Customer thinks that their phone number was deleted because of that. Customer doesn't like the message. It would be best to put at least a warning or a reminder for this type of info so customer won't be confused
1 vote -
To add widget in BA to count # answered forwarded calls of an ext
To add widget in BA to count # answered forwarded calls of an ext
1 vote -
An analytics report for specific user extension total handling time right after receiving the phone call and placing the call on hold
Wanted to see truly only the time this
user has been live talking, not any time on hold, transfer, Hold, etc.2 votes -
Analytics: Overflow Call Queue: Track Total Wait Time Across Queues
For call queues that accumulate more than 50 callers, it is best to have the accumulated duration or total wait time of the customer throughout the journey of the call before it's answered by a representative.This is an important feature on Analytics: Performance Reports & Business Analytics to know how long a caller is served or answered.
1 vote -
Ability to remove the warnings when creating Wallboard from the Analytics portal
when setting up the wallboard the customer would like to remove the warningsthe customer is expecting that the warning will disappear when the wallboard goes to full screen
2 votes -
New live report widget for top / bottom performers
I would like a new widget to showcase the top performers in the sales teams on the wallboards accross our offices and also one to highlight those at the bottom that need to improve - It would be good to add some logic to exclude those that are absent for the day so the lowest performer that has greater than 1 call so it excludes the 0 calls and 0 call times staff.
1 vote -
Remove ability to Unsubscribe from Business Analytics Subscriptions
Our staff can easily unsubscribe from important call reporting. Not good. Please remove ability to unsubscribe. Thank you!
1 vote
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