Settings and activity

117 results found

1. Reports to filter on how many customers are reaching the maximum wait time and are getting transferred to external number

   15 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Sep 26, 2025

2. Dashboard for agents and supervisors in RingCX

   84 votes

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   Under Review  ·  12 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Sep 25, 2025

3. Ability to change voice mail email notifications

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Sep 25, 2025

4. Call waiting audio option in Admin portal settings

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Sep 25, 2025

5. RingCX Voice Queue Call Distribution

   18 votes

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   Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Sep 23, 2025

6. Super Admin full access to VM and SMS on the Admin Portal

   69 votes

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   Under Review  ·  8 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Sep 18, 2025

7. Receive Fax in Multiple RC App Users

   25 votes

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   New  ·  14 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Sep 10, 2025

8. Ability to export international calling list from the Admin Portal

   9 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Sep 4, 2025

9. Resolve voicemail to text. Some voicemail transcriptions fail.

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » IVR and call handling  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Sep 3, 2025

10. Sync RingCentral App status with RingCX SPOG status

    9 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Aug 27, 2025

11. Option to take no Voicemail for a user

    8 votes

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    New  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Aug 27, 2025

12. The capability to disable voicemail totally and let the call ring until the caller decide to end the call.

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Aug 27, 2025

13. Disable Voicemail - Enable Faxing

    26 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Aug 26, 2025

14. Block a number Globally for the entire company, without it being attached to a Super Admin extension

    10 votes

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    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Aug 21, 2025

15. Simplify login for SSO/enterprise users

    19 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Aug 21, 2025

16. RCX | S3 bucket retention

    4 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Aug 20, 2025

17. RingSense License Reassignment

    7 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    This is already supported by the RingCentral Billing portal.

    For any RingSense license, you can un-assign or re-assign it any time. Please see the attached screenshot.

    You can find additional details here: https://support.ringcentral.com/article-v2/Managing-licenses-in-RingCentral-account.html?brand=RingCentral&product=RingEX&language=en_US

    Pamela Jean supported this idea  ·  Aug 18, 2025

18. 911 through RingCentral

    6 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Aug 15, 2025

19. caller id

    9 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Jul 31, 2025

20. Extracting more RingSense Data via Reports or API

    7 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Jul 29, 2025