Settings and activity

99 results found

1. Assign phone numbers to CCRN in MVP Admin

   11 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Jul 10, 2024

2. Allow customers to self-service set up CCRN's in Service Web

   3 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Jul 10, 2024

3. Ability to Duplicate Teams

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   9 votes

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   New  ·  1 comment  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Jul 8, 2024

4. Export message data in a readable format like a conversation in the app

   33 votes

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   1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Jul 5, 2024

5. Caller ID: Restrict/Grant Access to Caller ID's Per User/Role

   39 votes

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   Planned  ·  1 comment  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Jul 3, 2024

6. Retrieve deleted conversations

   38 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Jul 3, 2024

7. Caller ID name should be visible for Toll Free

   138 votes

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   Future Consideration  ·  28 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Jul 2, 2024

8. Include contents of SMS/MMS on the Logs

   143 votes

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   Under Review  ·  20 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Jun 25, 2024

9. ability to access contact center voicemail through phone

   9 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Pamela Jean shared this idea  ·  Jun 24, 2024

10. Allow Key 2 to be programmable/changed on Poly VVX150

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Jun 21, 2024

11. Disable user's delete SMS history button/icon

    15 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Jun 17, 2024

12. Text-to-Speech for SMS

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Jun 17, 2024

13. Video meeting Recordings on Archiver

    14 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  May 31, 2024

14. Ability to modify users without access to adding or removing users

    5 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  May 13, 2024

15. Please add Outbound KPI on call queue under Performance Reports

    7 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Apr 30, 2024

16. send Unanswered call queue calls to the members voicemail sequentially

    1 vote

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    0 comments  ·  Phone & Messaging » Call Queues  ·  Edit…  ·  Delete…  ·  Admin →
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    Pamela Jean shared this idea  ·  Mar 21, 2024

17. ability to identify what version of RC app installed on each user from admin portal

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Pamela Jean shared this idea  ·  Nov 21, 2023

18. Add column showing the user's MVP license analytics report

    10 votes

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    1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Pamela Jean shared this idea  ·  Feb 22, 2024

19. Shared SMS were multiple users can receive and send SMS on specific number

    1,244 votes

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    292 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

    
    

    Thank you!