Settings and activity
184 results found
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114 votes
Performance Reports is a legacy product and will soon pave way to next gen Business Analytics. So we are not going to add features to performance reports any more.
In Business Analytics, there is an option to buy Pro which supports 1/2 or 3 yr of retention.
Here are all the details-https://support.ringcentral.com/article-v2/Differences-between-Business-Analytics-Essentials-and-Pro.html?brand=RingCentral&product=RingEX&language=en_US
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189 votesAnyone presenting — not just the host — can include system audio so participants hear shared video and audio clearly. This is supported when presenting from the desktop app on both Windows and macOS, with macOS support our most recent addition. See Sharing your screen with audio.
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23 votes
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18 votes
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5 votes
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17 votes
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9 votes
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194 votesMeeting participants can request remote desktop control while someone is sharing their screen, and the presenter approves with a click. This has been available for some time in video meetings on the desktop app. See Requesting and approving remote desktop control.
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34 votes
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Anthony Jabal
commented
Incoming caller ID name for UK account
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11 votes
An error occurred while saving the comment Anthony Jabal
commented
Set keyboard shortcut assign for accepting and closing calls applicable for both MAC and Windows devices.
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231 votes
The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌
This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.
Learn more here:
Managing greetings, wait messages, and music settings for call queues.
An error occurred while saving the comment Anthony Jabal
commented
Automatic callback if the caller leaves the queue and wants to have an automatic callback
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18 votes
An error occurred while saving the comment Anthony Jabal
commented
Automatic fax forwarding
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8 votes
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77 votes
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90 votes
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39 votes
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56 votes
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59 votes
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54 votes
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37 votes
1 year retrievable data for analytics performance reports