Settings and activity

85 results found

1. Can break through DND status using Rule

   9 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Blesilda supported this idea  ·  Jun 17, 2025
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   Blesilda commented  ·  Jun 17, 2025  ·  Edit…  ·  Delete…

   The Custom rule should be able to override the Do not disturb status of the user.
   Wherein regardless of the user status, especially the DNT status... if there is custom rule created, it should override

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2. Translate AI note to other language

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   New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Blesilda shared this idea  ·  May 28, 2025

3. Report that shows user and the group they belong to

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   Blesilda shared this idea  ·  May 20, 2025

4. Summarize internal messaging/conversation in Ringcentral app like a chat transcript

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   New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Blesilda shared this idea  ·  May 6, 2025

5. Reporting Capability on IVR Menu for key presses

   76 votes

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   Planned  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Blesilda supported this idea  ·  May 6, 2025

6. Add Columns and Rows on Downloadable analytics report

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   New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Edit…  ·  Delete…  ·  Admin →
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   Blesilda commented  ·  May 5, 2025  ·  Edit…  ·  Delete…

   Need larger database or simply need to add Columns and Rows to the downloadable table from the Analytics report

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   Blesilda shared this idea  ·  May 5, 2025

7. Options for Incoming Call Display

   14 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Blesilda supported this idea  ·  Apr 18, 2025

8. Add Rotational setup for call queue

   28 votes

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   8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Blesilda supported this idea  ·  Apr 15, 2025

9. Bulk upload of Hold Music

   4 votes

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Blesilda shared this idea  ·  Apr 9, 2025

10. Missed calls to queue showing up as "Answered Elsewhere"

    47 votes

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    Under Review  ·  9 comments  ·  Analytics & Reporting » Alerts  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  Apr 1, 2025

11. Caller ID advance tools to identify the caller

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Edit…  ·  Delete…  ·  Admin →
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    Blesilda shared this idea  ·  Mar 19, 2025

12. Call queue wait settings - to bypass the maximum caller wait time

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Blesilda shared this idea  ·  Feb 3, 2025

13. Purchase UK Mobile Numbers

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  Feb 1, 2025

14. Add other Online data back up for RingCentral Archiver

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    Blesilda shared this idea  ·  Dec 9, 2024

15. Call Queue Groups in a Fixed Order

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    20 votes

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    Blesilda commented  ·  Nov 19, 2024  ·  Edit…  ·  Delete…

    Fixed order in call queue should be improved
    in a manner that after the first member in queue take call..it should go to the next member in line. Then follows the rest in the list.

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    Blesilda supported this idea  ·  Nov 19, 2024

16. Increase Data Retention for Automatic Call recording (Data Retention Policy)

    130 votes

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    Under Review  ·  15 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  Nov 11, 2024

17. Ability for the RC app to identify where the call is coming from

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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    Blesilda shared this idea  ·  Nov 11, 2024

18. visibility on those users who are using RC mobile app

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Blesilda shared this idea  ·  Oct 26, 2024

19. SMS Retention

    125 votes

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    Under Review  ·  37 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Blesilda commented  ·  Oct 23, 2024  ·  Edit…  ·  Delete…

    Turning off automatic deletion of sms based on RingCentral Data retention
    -sms deletion should be depend on the user and should not automatically being deleted by the system

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    Blesilda supported this idea  ·  Oct 23, 2024

20. bulk delete inactive/unused devices/hot desk phones

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  Oct 23, 2024