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Settings and activity

22 results found

  1. An option to disable the missed call notification via email for business hours only from call queue

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Almyra shared this idea  · 

  2. incoming call respond

    1 vote

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    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Almyra shared this idea  · 

  3. call queue key presses

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Almyra shared this idea  · 

  4. Turn Off the ability for users to modify their call handling

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Admin →
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    Almyra shared this idea  · 

  5. Enabling Ai Notes on google extension

    1 vote

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Almyra shared this idea  · 

  6. Allows users to see the timezone of the person who's calling their line and the person's they are calling using the app

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Almyra shared this idea  · 

  7. When making or receiving incoming call. Switch the call to another device by pressing any key on the dialer

    2 votes

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    New  ·  0 comments  ·  RingSense & AI » Other  ·  Admin →
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    Almyra shared this idea  · 

  8. Park call routes to voicemail

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Almyra shared this idea  · 

  9. Have the option on the call queue to modify fix in order to ring groups

    1 vote

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    0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    Almyra shared this idea  · 

  10. Adding an alert for sending fax if we exceed the limit for the size of file

    1 vote

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    0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Almyra shared this idea  · 

  11. Customize Play Announcement

    3 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Almyra commented  · 

    Instead of the default announcement, we can modify the announcement with our voice or customized message

  12. Feature to disable internal transfer

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Almyra shared this idea  · 

  13. To have an option to filter out spam messages or any message that is not related to business

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Almyra shared this idea  · 

  14. Differentiating Ring Tone for Incoming Calls

    104 votes

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    Planned  ·  22 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Almyra commented  · 

    Aside from using the special added number as an indicator if the incoming calls is from RingCentral or personal contacts, which is not applicable for every carrier, Try to have a different ringtones instead

  15. Allow handling of multiple Call Queue calls

    114 votes

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    24 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Almyra commented  · 

    The members from the call should have the ability to have a call waiting, if they are on call, they should still get a another phone call and they can put the current call on hold to answer the incoming call.

  16. Inability to change app status

    3 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Almyra commented  · 

    Customer wants to modify the settings on the App, not allowing the Users to change the availability status of Ringcentral app

  17. Shared SMS were multiple users can receive and send SMS on specific number

    727 votes

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    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

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    Almyra commented  · 

    Allows multiple users to receive an SMS from Main Number, so everyone will be aware if someone send an sms from Main line

  18. Outdoor intercom system implementation

    2 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Almyra shared this idea  · 

  19. Personal contact should be automatically visible to other user

    1 vote

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Almyra shared this idea  · 

  20. Customer wants 2 user ext to receive fax from main fax line

    14 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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