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Settings and activity

26 results found

  1. Increase Custom Vocabulary Limit and Support Bulk Import for AI Conversation Expert (ACE)

    2 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Admin →
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    Almyra Alcaraz shared this idea  · 

  2. Block External Calls to DL/DID feature for selected users only

    8 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Almyra Alcaraz supported this idea  · 

  3. Add option to automatically mark faxes as "Read" upon successful automatic printing

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Almyra Alcaraz shared this idea  · 

  4. Toll Free Minutes Usage

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Almyra Alcaraz shared this idea  · 

  5. An option to disable the missed call notification via email for business hours only from call queue

    1 vote

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Almyra Alcaraz shared this idea  · 

  6. incoming call respond

    1 vote

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    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Almyra Alcaraz shared this idea  · 

  7. call queue key presses

    3 votes

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    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Almyra Alcaraz shared this idea  · 

  8. Turn Off the ability for users to modify their call handling

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Admin →
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    Almyra Alcaraz shared this idea  · 

  9. Enabling Ai Notes on google extension

    1 vote

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Admin →
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    Almyra Alcaraz shared this idea  · 

  10. Allows users to see the timezone of the person who's calling their line and the person's they are calling using the app

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Almyra Alcaraz shared this idea  · 

  11. When making or receiving incoming call. Switch the call to another device by pressing any key on the dialer

    3 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Admin →
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    Almyra Alcaraz shared this idea  · 

  12. Park call routes to voicemail

    3 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    Almyra Alcaraz shared this idea  · 

  13. Have the option on the call queue to modify fix in order to ring groups

    2 votes

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    0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Admin →
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    Almyra Alcaraz shared this idea  · 

  14. Adding an alert for sending fax if we exceed the limit for the size of file

    1 vote

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    0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Almyra Alcaraz shared this idea  · 

  15. Customize Play Announcement

    3 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Almyra Alcaraz commented  · 

    Instead of the default announcement, we can modify the announcement with our voice or customized message

  16. Feature to disable internal transfer

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Almyra Alcaraz shared this idea  · 

  17. To have an option to filter out spam messages or any message that is not related to business

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Almyra Alcaraz shared this idea  · 

  18. Differentiating Ring Tone for Incoming Calls

    123 votes

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    Planned  ·  24 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Almyra Alcaraz commented  · 

    Aside from using the special added number as an indicator if the incoming calls is from RingCentral or personal contacts, which is not applicable for every carrier, Try to have a different ringtones instead

  19. Allow handling of multiple Call Queue calls

    116 votes

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    26 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Almyra Alcaraz commented  · 

    The members from the call should have the ability to have a call waiting, if they are on call, they should still get a another phone call and they can put the current call on hold to answer the incoming call.

  20. Inability to change app status

    3 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Almyra Alcaraz commented  · 

    Customer wants to modify the settings on the App, not allowing the Users to change the availability status of Ringcentral app

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