Settings and activity

36 results found

1. Sync RingCentral Desktop Application With RingCX

   70 votes

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   Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Justin supported this idea  ·  Nov 5, 2024

2. Custom callback prompts

   2 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Justin shared this idea  ·  Nov 5, 2024

3. RCCC Callback Enhancement Request

   4 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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   Justin supported this idea  ·  Nov 5, 2024

4. Real Time Inbound dashboard widget - Need to include Callback request count

   3 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Justin supported this idea  ·  Nov 5, 2024

5. In-Queue-Callback Number Restriction To Prevent Misuse

   25 votes

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   Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Justin supported this idea  ·  Nov 5, 2024

6. Create a Repeat Queue Event option

   7 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Justin supported this idea  ·  Nov 5, 2024

7. Position in Queue Announcement

   24 votes

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   Future Consideration  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Justin supported this idea  ·  Nov 5, 2024

8. RingCX Time Based Callback-in-Queue Offering

   19 votes

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   Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Justin supported this idea  ·  Nov 5, 2024

9. Separate ring for Desktop app and Mobile app

   177 votes

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   21 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi everyone, this is planned. It is coming with new call service features in Summer 2024!
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   Justin commented  ·  Oct 30, 2024  ·  Edit…  ·  Delete…

   Summer 2024 has come and gone, still no feature for separate ringing of desktop and mobile apps.

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   Justin commented  ·  Jul 23, 2024  ·  Edit…  ·  Delete…

   This is a must! Having both desktop and mobile apps ring together is incredibly annoying when I'm at my desk.

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   Justin supported this idea  ·  Jul 23, 2024

10. Incoming Call Announcement - Press 1 - Disable for Queues

    29 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Justin supported this idea  ·  Oct 30, 2024

11. Disable prompt to press 1 when receive call on external phone number

    11 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Justin supported this idea  ·  Oct 30, 2024

12. Unneeded Global Audio Files

    1 vote

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    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Justin shared this idea  ·  Oct 29, 2024

13. Give meaningful error message when trying to move number assigned to ring cx to inventory

    2 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Delete…  ·  Admin →
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    Justin shared this idea  ·  Oct 29, 2024

14. Show Toll-free minute usage in Service Web

    46 votes

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    New  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Justin supported this idea  ·  Oct 25, 2024

15. Disable the automated voicemail being sent after an update has been made on their user settings like their email address domain.

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Justin supported this idea  ·  Oct 25, 2024

16. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    73 votes

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    Planned  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Justin supported this idea  ·  Oct 25, 2024

17. Ability to set desk phone admin password through admin portal.

    15 votes

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    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Justin supported this idea  ·  Oct 25, 2024

18. HUD List Vertical Format vs Horizontal Format option

    27 votes

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    New  ·  6 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Justin supported this idea  ·  Oct 25, 2024

19. Ability to dial out while there is an incoming call

    68 votes

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    Under Review  ·  17 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Justin supported this idea  ·  Oct 25, 2024

20. Push a notification when someone's presence is available

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Justin supported this idea  ·  Oct 25, 2024