← RingCentral Ideas

Settings and activity

110 results found

  1. Shared Voicemails: Increase number of voicemail boxes per co-recipient

    64 votes
    Under Review  ·  17 comments  ·  Phone & Messaging » Application  ·  Admin →
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    General Mailbox commented  · 

    The current limits are abysmal, what decade are we in? The early 90's?

    General Mailbox supported this idea  · 

  2. RingCX- Ability to upload Audio File and change the system default audio

    5 votes
    New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    General Mailbox commented  · 

    This is critical to be able to customize default system audio files. I have customers that require bespoke configurations. Not being able to customize these files creates hesitation in recommending the product to them.

    General Mailbox supported this idea  · 

  3. Add Direct Number should let me pick numbers from my account

    3 votes
    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  4. Call Queue Members Should Be Able to Receive SMS from the Call Queue Direct Numbers

    62 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Admin →
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  5. Inbound Queue Callback - option to record caller's name

    7 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  6. Ability to Move Users Between Groups in RingCX

    4 votes
    New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    General Mailbox commented  · 

    This is possible, CX support just didn't know how to do it when I initially contacted them.

    I later found that if you click on an agent to get into their profile, you then have to click the "..." in the upper right, and select Move. This will let you move the agent to a different agent group.

    It still would be nice to have drag and drop from the agent groups page though.

    General Mailbox supported this idea  · 

  7. Audo Dial (RingDown) feature for Cisco ATA191

    6 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    General Mailbox commented  · 

    Hi Ron, if you can log into the ATA's web interface, you can use a custom dial string to create a ringdown. Below are my notes on this:

    To set up a Hotline or Ringdown, use the following entry in the Dial Plan
    (P0<:xxxx>)
    The digit following "P" denotes the number of seconds before the extension is dialed
    The digits following ":" denote the extension to dial

    General Mailbox supported this idea  · 

  8. ringdown feature for yealink

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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  9. Assign an external number for IVR menu

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    General Mailbox supported this idea  · 

  10. Remove 'advertisements' in the My Extension portal

    3 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  11. Desktop and mobile apps ring should be able to ring in the middle of ring order, that will help a lot with handling calls

    6 votes
    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    General Mailbox commented  · 

    Very strange that this is not possible to do. It would also make trying to set my ring order a lot less frustrating if this was noted on the the ring order page!

    General Mailbox supported this idea  · 

  12. Poly Savi 8200 on RC Phone and RC App compatibility

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    General Mailbox supported this idea  · 

  13. Allow all extensions to send SMS from main Company extension

    169 votes
    Under Review  ·  40 comments  ·  Phone & Messaging » Application  ·  Admin →
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  14. Show who a favorite contact is on a call with

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    General Mailbox shared this idea  · 

  15. Presence Reboot Warning

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    General Mailbox supported this idea  · 

  16. outage communication

    4 votes
    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    General Mailbox supported this idea  · 

  17. Direct Dial Number for Paging Groups

    4 votes
    New  ·  6 comments  ·  Phone & Messaging » Other  ·  Admin →
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    General Mailbox commented  · 

    While there may be risks involved, I can see having this option as being useful. Plus, if it's implemented similarly to a user extension, you could create custom rules to only accept calls from specific phone numbers.

    As an aside; I really wish RC would communicate more with us customers in regards to the viability of submitted ideas.

    General Mailbox supported this idea  · 

  18. I have 5 users with all diffrent phone numbers. Why can't they all send text messages from the main phone number? th

    54 votes
    1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    General Mailbox supported this idea  · 

  19. Show True Caller ID vs BLF String

    11 votes
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    General Mailbox supported this idea  · 

  20. Longer ring time for deskphone/softphone

    22 votes
    New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    General Mailbox supported this idea  · 
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