Settings and activity

190 results found

1. Presence Reboot Warning

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Justin supported this idea  ·  Mar 5, 2025

2. outage communication

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   New  ·  2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Justin supported this idea  ·  Mar 5, 2025

3. Direct Dial Number for Paging Groups

   6 votes

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   New  ·  6 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Justin commented  ·  Mar 5, 2025  ·  Edit…  ·  Delete…

   While there may be risks involved, I can see having this option as being useful. Plus, if it's implemented similarly to a user extension, you could create custom rules to only accept calls from specific phone numbers.

   As an aside; I really wish RC would communicate more with us customers in regards to the viability of submitted ideas.

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   Justin supported this idea  ·  Mar 5, 2025

4. I have 5 users with all diffrent phone numbers. Why can't they all send text messages from the main phone number? th

   64 votes

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   3 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Justin supported this idea  ·  Mar 5, 2025

5. Show True Caller ID vs BLF String

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Justin supported this idea  ·  Mar 5, 2025

6. Longer ring time for deskphone/softphone

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   22 votes

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   New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Justin supported this idea  ·  Mar 5, 2025

7. Remove keyword "CANCEL" from automatic OPT-OUT for SMS

   25 votes

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   0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Thank you for this feedback!

   
   

   As a workaround while this is being reviewed, instead of asking customers to respond with the word Cancel, you could ask to respond with 1 to Accept and 2 to Cancel.

   Justin supported this idea  ·  Mar 5, 2025

8. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

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   Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Justin commented  ·  Mar 5, 2025  ·  Edit…  ·  Delete…

   FYI Maria, you can have this enabled, but you will probably have to contact your Channel Solutions Engineer or Regional Partner Manager to get it enabled. I contacted RC Support and they had no clue about what I was asking. The feature is called "Single Pane of Glass".

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   Justin supported this idea  ·  Oct 25, 2024

9. RCX Deskphone Pairing for Mitel Devices

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Justin supported this idea  ·  Mar 5, 2025

10. Dial 911 On RingCX Agent Platform

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Justin supported this idea  ·  Mar 5, 2025

11. Change Color Associated with Engaged State

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Justin supported this idea  ·  Mar 5, 2025

12. Update your cell phone carrier companies for sms notifications

    10 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Justin commented  ·  Mar 5, 2025  ·  Edit…  ·  Delete…

    Verizon is listed as a carrier, however your own support agent states that you no longer support Verizon phone numbers.

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    Justin supported this idea  ·  Mar 5, 2025

13. Verizon Wireless SMS text notification XXXXXXXXXX@vtext.com

    18 votes

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    New  ·  3 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    Justin commented  ·  Mar 5, 2025  ·  Edit…  ·  Delete…

    Verizon is listed as a carrier, however your own support agent states that you no longer support Verizon phone numbers.

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    Justin supported this idea  ·  Mar 5, 2025

14. Dismiss "To start your agent session, connect to RingCX" on keypad

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Justin shared this idea  ·  Feb 28, 2025

15. Dedicated phone number or menu option for CX partner support

    8 votes

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    Under Review  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Justin shared this idea  ·  Feb 27, 2025

16. Quick toggle for deskphone pairing

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    6 votes

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    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Justin shared this idea  ·  Feb 27, 2025

17. Deskphone pairing

    14 votes

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    Planned  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Justin supported this idea  ·  Feb 27, 2025

18. deskphone pairing for mitel

    12 votes

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    New  ·  2 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Justin commented  ·  Feb 27, 2025  ·  Edit…  ·  Delete…

    In my experience, it works. But if you have to open a support case, they'll tell you it's not supported.

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    Justin supported this idea  ·  Feb 27, 2025

19. Add multiple availability states

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Justin commented  ·  Feb 17, 2025  ·  Edit…  ·  Delete…

    This is a much requested feature from end users. Seems so simple, I guess that's why ShoreTel's motto was Brilliantly Simple.

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    Justin supported this idea  ·  Feb 17, 2025

20. Deskphone pairing play voicemail

    27 votes

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    Future Consideration  ·  11 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Justin commented  ·  Feb 17, 2025  ·  Edit…  ·  Delete…

    This is a feature from ShoreTel/Mitel Connect that I have gotten constant reports of wanting in RingCentral.

    If you're focused on gaining former ShoreTel/Mitel UC customers, you need to start acting like them.

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    Justin supported this idea  ·  Feb 17, 2025