Settings and activity

188 results found

1. Allow manually entering time for schedules and 24 hour time

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Justin shared this idea  ·  Jan 16, 2025

2. Option to display 24 hour time in chat messages

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Justin supported this idea  ·  Jan 16, 2025

3. Bulk Disable and Delete Call Queues

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Justin shared this idea  ·  Jan 16, 2025

4. option to activate call queues in bulk via Admin portal

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Justin supported this idea  ·  Jan 16, 2025

5. Make selected user more prominent

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Justin supported this idea  ·  Jan 16, 2025

6. Call and Text Icons to External Contacts from Call History

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   New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Justin commented  ·  Dec 31, 2024  ·  Edit…  ·  Delete…

   I would love to see this idea implemented. If I am looking at my call history, it is because I want to call someone back; not message them or video chat. The Call icon needs to be top priority in the call history section.

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   Justin supported this idea  ·  Dec 31, 2024

7. Give meaningful error message when trying to move number assigned to ring cx to inventory

   3 votes

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   Needs More Information  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Justin commented  ·  Dec 31, 2024  ·  Edit…  ·  Delete…

   Please advise what additional information you require.

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   Justin shared this idea  ·  Oct 29, 2024

8. Outbound Caller ID options on deskphone pairing

   10 votes

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   New  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Justin commented  ·  Dec 20, 2024  ·  Edit…  ·  Delete…

   Yes please, this is a must! The workaround to log into the service web portal and set the deskphone caller ID is much to convoluted for an end user.

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   Justin supported this idea  ·  Dec 20, 2024

9. Generate report for users with custom voicemail greeting

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Justin supported this idea  ·  Dec 19, 2024

10. Schedule Templates

    6 votes

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    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Justin shared this idea  ·  Nov 21, 2024

11. Admin control on AI notes - disable or enable automatic AI notes in Admin portal or Templates

    51 votes

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    New  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Justin supported this idea  ·  Nov 20, 2024

12. Apply Template Scheduler

    14 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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    Justin supported this idea  ·  Nov 20, 2024

13. Enable AI transcription on Desk phone

    222 votes

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    Planned  ·  61 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Justin supported this idea  ·  Nov 20, 2024

14. Copy IVR Menu

    9 votes

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    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Justin shared this idea  ·  Nov 20, 2024

15. See all support cases in the support portal

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    1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Justin supported this idea  ·  Nov 19, 2024

16. Need Brower Support for Firefox and Safari immediately

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    Planned  ·  0 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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    Justin supported this idea  ·  Nov 19, 2024

17. Firefox to be fully supported for RingCentral App

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Justin supported this idea  ·  Nov 19, 2024

18. Sync RingCentral Desktop Application With RingCX

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Justin supported this idea  ·  Nov 5, 2024

19. Custom callback prompts

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    Future Consideration  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Justin shared this idea  ·  Nov 5, 2024

20. RCCC Callback Enhancement Request

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Justin supported this idea  ·  Nov 5, 2024