Settings and activity

134 results found

1. View Ring CX Realtime dashboards in minutes and seconds.

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   101 votes

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   Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Ben Pintilie commented  ·  Mar 6, 2025  ·  Edit…  ·  Delete…

   We need to show HH:MM:SS for all inbound queues.
   We need to have an option, for those companies who need it, seconds only.

   For all dashboards, there should always be both options available.

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   Ben Pintilie supported this idea  ·  Mar 6, 2025

2. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

   21 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Ben Pintilie supported this idea  ·  Mar 3, 2025

3. RingCX Queue/Global Phonebook used for Manual Outbound Calls

   91 votes

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   Future Consideration  ·  13 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Ben Pintilie commented  ·  Mar 3, 2025  ·  Edit…  ·  Delete…

   This will be really useful!

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   Ben Pintilie supported this idea  ·  Mar 3, 2025

4. Admins need to control RingCentral app settings

   27 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Ben Pintilie commented  ·  Feb 19, 2025  ·  Edit…  ·  Delete…

   This will be amazing for global customers as well.

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   Ben Pintilie supported this idea  ·  Feb 19, 2025

5. Being able to search for area codes without knowing the county

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ben Pintilie commented  ·  Feb 10, 2025  ·  Edit…  ·  Delete…

   This is the same for all customers globally.

   If I don't know what city and state I'll link together, I will struggle to find the correct area code in the US. As a UK organisation I don't know all of the cities and states in the USA. Likewise, my US counterparts don't know which Towns and counties are linked together.

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6. Have a report which shows all uses who have a divert on their phone

   33 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Ben Pintilie supported this idea  ·  Feb 3, 2025

7. Allow poly phones to set call forward via the TUI (Telephone User Interface) to short extension

   23 votes

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   New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Ben Pintilie supported this idea  ·  Nov 27, 2024

8. We would like to partition the corporate directory by site

   112 votes

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   Under Review  ·  12 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ben Pintilie supported this idea  ·  Nov 21, 2024

9. add text to speech on message only message only extension setup screen

   5 votes

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ben Pintilie shared this idea  ·  Oct 1, 2024

10. Audit Trail Enhancements

    293 votes

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    76 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    Ben Pintilie shared this idea  ·  Sep 27, 2024

11. Improve the overall expereince of National and International whitelisting

    59 votes

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    6 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    We appreciate your feedback everyone. This is actively being looked into by our Fraud, Risk and Security team, along with our Account Management Teams. You'll start to see improvements over the next couple of months!

    Ben Pintilie shared this idea  ·  Sep 20, 2024

12. Delay in the event after "Single Play Audio"

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    18 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Ben Pintilie supported this idea  ·  Sep 10, 2024

13. Impersonated admin showing incorrectly in the audit trail

    15 votes

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    Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Ben Pintilie shared this idea  ·  Sep 5, 2024

14. redirect all second calls AUTOMATICALLY from the RC App

    9 votes

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    2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Ben Pintilie supported this idea  ·  May 16, 2024

15. Forward caller id from Parking Lot

    32 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Ben Pintilie supported this idea  ·  May 8, 2024

16. Include "Microphone" and "Speaker" in MOS call card for phone calls

    15 votes

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    1 comment  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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    Ben Pintilie shared this idea  ·  Apr 30, 2024

17. Remove missed call from queue members if answered

    223 votes

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    29 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    This is now live! Learn more about this feature here.

    Ben Pintilie supported this idea  ·  Mar 19, 2024

18. Non-Super Admin users can elevate themselves to a Super Admin.

    95 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ben Pintilie supported this idea  ·  Mar 5, 2024

19. Need to have a colour scheme for people with Colourblindness

    46 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ben Pintilie shared this idea  ·  Mar 30, 2022

20. Retain and Assign Site to Inventory Numbers

    47 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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