Settings and activity

243 results found

1. adjust how AI notes summarize calls

   14 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jan 14, 2025

2. Show caller ID name with caller number in the RC app for mobile.

   6 votes

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   New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jan 13, 2025

3. Recover call recordings for past 90 days

   107 votes

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   Under Review  ·  14 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jan 10, 2025

4. Ability to change the city location of a phone number

   23 votes

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   5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jan 2, 2025

5. Stop Spam Calls

   21 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Dec 31, 2024

6. Show Original Callers Number in Caller ID when Transferring calls

   32 votes

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   Implemented  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Dec 30, 2024

7. Allow special characters in user last name field

   12 votes

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   Under Review  ·  3 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Dec 25, 2024

8. Permanently minimize the AI Notes and Transcript box

   86 votes

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   20 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Hi all, when the call screen/ dialer is popped out of the app, you are now able to minimize the AI Transcript and Note screen. Please ensure you are on the latest version of the app for this update. Thank you!

   Mark supported this idea  ·  Dec 24, 2024

9. Allow Visibility to see which templates are assigned to a user

   10 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Dec 23, 2024

10. Group Owned Inbound Fax Only Phone Numbers

    21 votes

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    Future Consideration  ·  5 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Dec 20, 2024

11. Delete All option for Voicemail

    16 votes

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    2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Dec 20, 2024

12. CallerID Name in UK

    27 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Dec 11, 2024

13. Allow More Than 10,000 Contacts

    63 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Dec 11, 2024

14. Contacts- ALL

    53 votes

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    Planned  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Dec 11, 2024

15. Allow duplicate contacts during upload

    8 votes

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    1 comment  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Dec 11, 2024

16. Auto Text from IVR menu

    6 votes

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    Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Dec 11, 2024

17. Allow SMS Outbound Caller ID Change

    58 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Dec 5, 2024

18. SMS Outbound Caller ID Change

    82 votes

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    9 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Dec 5, 2024

19. Disable auto launch app using script

    9 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Nov 27, 2024

20. Automatic Task creation on Salesforce from incoming calls

    7 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Nov 21, 2024