Settings and activity

216 results found

1. Sending an announcement to a group by using a desk phone button, soft key or and/or a click on the app.

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mark shared this idea  ·  Oct 21, 2024

2. Have the capability to receive paging from RingCentral App.

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   New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Oct 21, 2024

3. Performance report align with user call logs

   91 votes

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   New  ·  10 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Oct 21, 2024

4. Limit Access to Call Recordings

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Oct 11, 2024

5. Allow Blocking Outbound Calls by Number

   166 votes

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   Under Review  ·  31 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Oct 9, 2024

6. US Calling - Default Area Code added

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Oct 4, 2024

7. Performance report for more accurate total number of calls

   8 votes

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   New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Oct 1, 2024

8. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

   301 votes

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   Planned  ·  97 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Oct 1, 2024

9. call back function in call queues for long waiting callers

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   New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Sep 27, 2024

10. Position in Queue, Estimated wait time, and Call queue caller call back feature

    225 votes

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    38 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

    The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

    
    

    This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

    
    

    Learn more here:

    Managing greetings, wait messages, and music settings for call queues.

    Mark supported this idea  ·  Sep 27, 2024

11. Create a single task for queue calls | RingCentral for Salesforce

    7 votes

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    1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Sep 26, 2024

12. Salesforce integration call pop up screen to appear even when salesforce is minimised.

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    Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Sep 25, 2024

13. Voicemail notification showing the name on the contacts

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    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Sep 18, 2024

14. Additional routing options with # or *, such as dial by name directory

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Sep 16, 2024

15. Dial-by-Name customization

    29 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Sep 16, 2024

16. Call log option to display 50, 100, 200 items per page

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Sep 16, 2024

17. notifications for outbound text messages

    13 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Sep 10, 2024

18. mention or hyperlink from initial message

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    New  ·  1 comment  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Aug 16, 2024

19. Shorten default time for connecting calls between company greeting and user extension.

    10 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Aug 13, 2024

20. Ability to call short code numbers such as 311

    29 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Aug 8, 2024