Settings and activity

47 results found

1. Contact synchronization with my CRM

   74 votes

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   Under Review  ·  23 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   Michaela supported this idea  ·  Sep 2, 2026

2. Create Custom KPI's in the Analytics

   6 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Michaela supported this idea  ·  Jun 2, 2026

3. Call pick up notifications

   9 votes

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   New  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Michaela supported this idea  ·  Apr 27, 2026

4. Performance Report - Total Call Minutes by Day/Week/Month

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   6 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Michaela supported this idea  ·  Apr 9, 2026

5. AI transcription for BT

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Michaela supported this idea  ·  Jan 22, 2026

6. BLOCK CONTACT

   14 votes

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   New  ·  1 comment  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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   Michaela supported this idea  ·  Dec 23, 2025

7. Configurable Data Retention Period for AI Notes

   16 votes

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   New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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   Michaela supported this idea  ·  Sep 25, 2025

8. Option to Upload Documents Within the Workflow Builder

   6 votes

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   New  ·  1 comment  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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   Michaela supported this idea  ·  Sep 24, 2025

9. AI Receptionist for BT

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Michaela shared this idea  ·  Sep 18, 2025

10. UK Non-Geo Numbers as Substitute Caller ID

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Edit…  ·  Delete…  ·  Admin →
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    Michaela shared this idea  ·  May 21, 2025

11. feature request for IB caller ID where it will indicate cx information aside from name and number

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Michaela supported this idea  ·  Mar 19, 2025

12. Performance Report Filtering

    1 vote

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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    Michaela shared this idea  ·  Dec 10, 2024

13. Outbound call pop up notification on application

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Edit…  ·  Delete…  ·  Admin →
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    Michaela shared this idea  ·  Oct 31, 2024

14. Call pick up on ATA devices

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Michaela shared this idea  ·  Oct 17, 2024

15. Allow customer to filter out Missed Call in the Call Logs or Analytics

    17 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Michaela supported this idea  ·  Sep 27, 2024

16. External Number on Presence

    25 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Michaela supported this idea  ·  Sep 27, 2024

17. Analytics report for IVR key presses

    107 votes

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    Future Consideration  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Michaela supported this idea  ·  Sep 6, 2024

18. non-auto updating msi version of the desktop app

    17 votes

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    Implemented  ·  3 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Michaela supported this idea  ·  Jul 17, 2024

19. audio greeting

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Michaela supported this idea  ·  Jul 15, 2024

20. Company-Wide Contact List

    90 votes

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    Planned  ·  7 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Michaela supported this idea  ·  Jun 21, 2024