Settings and activity

38 results found

1. Enable SMS for UK numbers

   108 votes

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   Future Consideration  ·  35 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Michaela supported this idea  ·  May 13, 2024

2. Caller ID: Restrict/Grant Access to Caller ID's Per User/Role

   38 votes

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   Planned  ·  1 comment  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   Michaela supported this idea  ·  May 13, 2024

3. Enable syncing of contact/address book across all users

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   127 votes

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   28 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Learn more about managing the shared directory of external contacts here!

   Michaela supported this idea  ·  May 10, 2024

4. Contacts- ALL

   50 votes

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   Planned  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Michaela supported this idea  ·  May 10, 2024

5. Remove missed call from queue members if answered

   218 votes

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   29 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now live! Learn more about this feature here.

   Michaela supported this idea  ·  May 10, 2024

6. Cisco Forward all calls option

   2 votes

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   0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Michaela shared this idea  ·  May 2, 2024

7. Parked Call Visibility on RC or BT application

   1 vote

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   0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Michaela shared this idea  ·  Apr 17, 2024

8. Custom.net CRM Integration

   1 vote

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   0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Michaela shared this idea  ·  Apr 17, 2024

9. BT Epos Integration

   19 votes

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   4 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   Michaela shared this idea  ·  Apr 9, 2024

10. Enable Account admin to Enable / Disable 2 Factor Authentication

    7 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Michaela supported this idea  ·  Mar 5, 2024

11. Adding multiple external number to answer call when call queue is busy.

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Michaela shared this idea  ·  Aug 9, 2023

12. Detailed info in Call Log or Analytics

    4 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Michaela shared this idea  ·  Sep 6, 2023

13. Show the actual extension of the device that answered the call.

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Michaela shared this idea  ·  Sep 28, 2023

14. Option to remove extension's default presence.

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Michaela shared this idea  ·  Sep 28, 2023

15. Increase Data Retention for Automatic Call recording (Data Retention Policy)

    124 votes

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    Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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16. Shared Contact List with all users

    80 votes

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    13 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Learn more: https://support.ringcentral.com/article-v2/Managing-the-shared-directory-of-external-contacts-in-the-RingCentral-Admin-Portal.html?brand=RingCentral&product=RingEX&language=en_US

17. Custom rule that can be applied to all the numbers on the account with one click

    4 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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18. Request to include a custom rule settings in a Fax-only account to Forward Fax Number to Third-Party Fax Number

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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