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67 results found

  1. receive 2 calls

    13 votes

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    0 comments  ·  RingCX » Other  ·  Admin →
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    Needs More Information  ·  AdminYulia (Group Product Manager, CX, RingCentral) responded

    Thank you for sharing your request regarding the ability to receive multiple calls simultaneously in the RingCX platform. To better understand your needs and explore potential solutions, could you provide more details about the specific business scenario?

    For instance:

    • Are you looking for agents to handle multiple calls simultaneously?
    • If so, could you elaborate on why this is needed and how it aligns with your workflow?
    • Are there particular use cases or challenges you’re trying to address with this feature?

    Your input will help us gain clarity and ensure that we can address your requirements effectively.

    Jonathan Keeano shared this idea  · 

  2. -ability to edit the outbound caller id so the users can only select the direct number or main company number

    17 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jonathan Keeano supported this idea  · 

  3. Engage Voice Call Recording

    6 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Call & screen recording  ·  Admin →
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    Jonathan Keeano shared this idea  · 

  4. Add a filter button on the download all numbers

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jonathan Keeano shared this idea  · 

  5. Support site "Learn from Community" Unaccessable

    1 vote

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Jonathan Keeano shared this idea  · 

  6. Ability to Add Holidays in Pulse Contact Center

    6 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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  7. Delete bulk messages/Conversation in Unified App

    151 votes

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    Future Consideration  ·  57 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Jonathan Keeano commented  · 

    hi team!Can we add a feature where in we can delete the full conversation of the message of the RingCentral app permanently and not just close the conversation?

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