← RingCentral Ideas

Settings and activity

15 results found

  1. Ability of the Admin to Configure "Launch an external app or website for incoming calls" For All Users

    46 votes
    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Brian supported this idea  · 

  2. Launch an external App or website for incoming calls"

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Brian supported this idea  · 

  3. Max Agents in Simultaneous Call Queue

    3 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    An error occurred while saving the comment
    Brian commented  · 

    We've gone under a department restructure and our leadership requires a simple method of call management. They want everyone in the department to be in the main call queue, and they would handle their individual call queue status from their phones. This is necessary as its impossible to maintain the constant shifting list of employees that are 'available' to take calls. At any given time, not all 50+ users would be eligible to take calls, so this shouldn't affect how RingCentral handles ringing multiple users simultaneously.

    Brian supported this idea  · 

  4. Text from the same main user number

    362 votes
    61 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded
    Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users
    Brian supported this idea  · 

  5. Export List of Phone Devices

    12 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Brian supported this idea  · 

  6. Allow SCIM user extension creation without using a digital license

    2 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Brian shared this idea  · 

  7. Ability to revoke user sessions/force users to be signed out of apps

    9 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Brian shared this idea  · 

  8. Add the recipient number to email notifications

    8 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Brian shared this idea  · 

  9. Filter by Call Direction in Performance Reports - Call Details

    4 votes
    0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Brian shared this idea  · 

  10. Option to come up with the most called hours.

    4 votes
    0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  11. Dynamic outbound caller ID

    9 votes
    Future Consideration  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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  12. Per-user outbound caller ID list customization and search feature.

    46 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Admin →
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  13. API for managing cost center in RC

    6 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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  14. Ability to customize Ring Central Phone App settings programmatically or set as default for new users.

    11 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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  15. Enforce SSO to Some Users only

    19 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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