← RingCentral Ideas

Settings and activity

44 results found

  1. call recording to be in one file for merged/transferred calls

    8 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Grace Anne commented  · 

    Ease of access to the entirety of the call recording including the call from another extension prior to the transfer. It's easier to review a call.

  2. RingCentral for Salesforce Integration to trigger case creation when call is received or when it goes to voicemail

    2 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Grace Anne shared this idea  · 

  3. Embedded RC to track meeting time in a Teams Meeting

    3 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Grace Anne shared this idea  · 

  4. Ability to Remove Tabs/Feature in the RC App Desktop View

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Grace Anne shared this idea  · 

  5. User Status Visibility when Messaging is Turned Off in the RC App

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Grace Anne shared this idea  · 

  6. Salesforce Plugin - Improve error/pop-up messages would help to not confuse users about when and not to install the Plugin

    1 vote
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Grace Anne shared this idea  · 

  7. Salesforce to Detect Contacts already being handled by another Rep

    1 vote
    Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Grace Anne commented  · 

    To be able to determine that a contact/client is already handled by someone else or provide information or warning that a particular client is already assisted by someone in SALESFORCE like how it is possible in Zoho.

    Grace Anne shared this idea  · 

  8. RC for Hubspot Mobile Option

    3 votes
    Under Review  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Grace Anne shared this idea  · 

  9. Company name integration with RC dialer

    5 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Grace Anne commented  · 

    Like RC Phone, the name of the number they manually save (Personal Contacts) will display the company name even if the number does not have first or last name. With the RC App, it can only display the first and last name. It only shows the number even if there's Company Name saved for that contact.

  10. Increase the number of accounts you can sign in/switch to in RC App

    1 vote
    0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Grace Anne shared this idea  · 

  11. Automatically print fax without being required to sign in to RC App

    7 votes
    0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Grace Anne shared this idea  · 

  12. Option to change Profile Picture to Default

    100 votes
    Future Consideration  ·  16 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Grace Anne commented  · 

    This will benefit all (whether admin or users) if the profile was repurposed to new employee and needs to keep all history but the old employee uploaded a picture and they didn't want the user/profile to have any picture but the extension's initials only.

  13. Users doesn't show in RC App Company Contacts when it's not fully activated in Admin Portal

    1 vote
    0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Grace Anne shared this idea  · 

  14. Outlook Contact Sync with Subfolders

    29 votes
    Future Consideration  ·  3 comments  ·  Phone & Messaging » Contacts  ·  Admin →
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  15. Add the "ALL" Catergory in the Contacts for Mobile app

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  16. Want to delete guests

    22 votes
    Under Review  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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  17. Provide full screen viewing of shared screen - hide toolbar

    20 votes
    Planned  ·  3 comments  ·  Events & Video » Other  ·  Admin →
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  18. Improvement for Pausing and Stopping Automatic Call Recordings

    39 votes
    Under Review  ·  9 comments  ·  Phone & Messaging » Other  ·  Admin →
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  19. Add external contacts to desk phones using Desktop App HUD

    7 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  20. Add Team Members in-bulk in Glip/RC App

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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