Settings and activity
19 results found
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9 votes
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4 votes
Chris Redmond Ext 1147
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6 votesChris Redmond Ext 1147
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7 votesChris Redmond Ext 1147
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39 votesChris Redmond Ext 1147
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209 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now available for RCV in app! To turn on: navigate to Settings - Video - Allow incoming calls while in a meeting.There is a an on/off option available for enablement. If you would like automatic DND for all calendar events, not just RC Video meetings please vote here: https://ideas.ringcentral.com/ideas/CUSTCOM-I-2239An error occurred while saving the comment Chris Redmond Ext 1147
commented
When we are in a current RingCentral Video meeting, which is controlled through the RingCentral desktop application, automatically adjust presence to Do Not Disturb.Currently, we must manually change to DND before entering a meeting and then turn it back off once completed.
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135 votesPlanned ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US
An error occurred while saving the comment Chris Redmond Ext 1147
commented
Need this YEARS AGO!
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81 votesUnder Review ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Check out https://support.ringcentral.com/article/Set-up-Call-Queue-Pickup-Group.html for how to set up call queue pickup groups. When pickup members are also call queue agents, they can pick up multiple queue calls concurrently.The Call Queue Pickup feature allows any call queue pickup member to answer multiple queue calls concurrently. Here is a presentation showing all of the setup details and supported use cases and call flows. Please let us know if you have any questions. https://docs.google.com/presentation/d/1H1gaxrrboXCSjvifzIw8rRYGkHdQENN_oOu9W6P_4To/edit?usp=sharingThank you for providing additional feedback on your use cases. We've changed the status back to under review from implemented.
An error occurred while saving the comment Chris Redmond Ext 1147
commented
This is not yet implemented. The PickUp group only allows other members the ability. What we're looking for is Call Waiting on Call Queues.
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77 votes
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528 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now live! Check it out in app under Notifications and Audio
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64 votes
An error occurred while saving the comment Chris Redmond Ext 1147
commented
If this is Implemented, then how can we as Admins change users presence and
status, outside of Call Queues? This Idea is separate from the Call Queue
one....An error occurred while saving the comment Chris Redmond Ext 1147
commented
YES! We have people go out of office and they don't update their presence to reflect this. We also have people forget to set themselves to DND and are away from their PC (out of state). We need the ability to set this as Admins.
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6 votes
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5 votes
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26 votes
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16 votes
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154 votes
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8 votes
An error occurred while saving the comment Chris Redmond Ext 1147
commented
Time is running out with the Classic app, yet there is still no way to batch uninstall the app across an entire domain.
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22 votes
An error occurred while saving the comment Chris Redmond Ext 1147
commented
Super Admins should have the ability to edit RC Teams details, such as Members and Admins. If people are terminated, the RC Super Admins should be able to edit members in Teams they were in or change Admins of a team that the terminated person may have been the Admin of.
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34 votes
Ability to add a "Saved List" of E911 addresses in a dropdown, to cycle between. Most people these days split time between office and home or traveling.