← RingCentral Ideas

Settings and activity

54 results found

  1. Allow handling of multiple Call Queue calls

    114 votes
    24 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Nathalie supported this idea  · 

  2. Call Queue - Ability to turn off missed call tagging

    92 votes
    Planned  ·  10 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Nathalie supported this idea  · 

  3. Visibility of missed calls from call queue on the RingCentral app

    42 votes
    Under Review  ·  11 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Nathalie supported this idea  · 

  4. Remove missed call from queue members if answered

    214 votes
    28 comments  ·  Phone & Messaging » Other  ·  Admin →
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    An error occurred while saving the comment
    Nathalie commented  · 

    Very important on the Frenchmarket as most customers have configured many simultaneous call queues on their platforms, with call queue pick up groups. So that the switchboard operators at all their stores can put call queue calls on hold and anwer another. We need more clarity inthe reporting as a result.

    Nathalie supported this idea  · 

  5. Need option for the agent to send incoming calls to voicemail from the google integration Windows system notification

    1 vote
    Future Consideration  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Nathalie shared this idea  · 

  6. Give administrators the ability to switch of the RC App " App status"

    4 votes
    Future Consideration  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Nathalie shared this idea  · 

  7. Request for ability to add a user extension to its own Presence settings

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Nathalie shared this idea  · 

  8. Administrators need to restrict the choice of Caller IDs (CLIs numbers) in user extensions

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Nathalie shared this idea  · 

  9. Include the AfterShokz headset to list of recommended headsets

    15 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Admin →
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    An error occurred while saving the comment
    Nathalie commented  · 

    Request to add Shokz headsets to the list of headsets supported by RingCentral:
    https://uk.shokz.com/collections/all

  10. Please allow the selection of multiple call queues and multiple users in the filters of the portal admin call logs

    9 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Nathalie shared this idea  · 

  11. Have the online account to have a download for all extensions

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  12. Can Ringcentral integrate a process where the system will also be able to send email notification from the IVR when the call is missed e...

    7 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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  13. substitute Caller ID for bulk upload up to 60000

    45 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  14. Make Mobile Phone App compatible with Blue Tooth Hearing Aids.

    12 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  15. Please add the ability to have multiple group managers for a usergroup.

    29 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  16. Call Queue Manager permissions

    12 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  17. RingCentral native attendant

    17 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  18. Possibility to filter by more criterias when adding members to a qall queue

    32 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  19. Could the "accept queue call" status be visible on all pages of the RC app or permanent visible

    55 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  20. Enable Multiple Group Managers

    20 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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