Settings and activity

59 results found

1. Prevent/Disable second call going through to extension

   40 votes

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   Planned  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Nathalie supported this idea  ·  May 16, 2024

2. Dequeue setting per queue

   49 votes

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   Planned  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Nathalie supported this idea  ·  May 10, 2024

3. Support for SSO across multiple Entra ID tenants.

   117 votes

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   Under Review  ·  9 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Nathalie supported this idea  ·  Apr 19, 2024

4. reporting on missed call queue calls

   11 votes

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   0 comments  ·  Analytics & Reporting » LOB  ·  Delete…  ·  Admin →
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   Nathalie shared this idea  ·  Mar 19, 2024

5. Detailed report of abandoned calls in a call queue in analytics

   34 votes

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   1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Nathalie supported this idea  ·  Mar 19, 2024

6. Allow handling of multiple Call Queue calls

   116 votes

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   26 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Admins, learn how to set up this feature here!

   Nathalie supported this idea  ·  Mar 19, 2024

7. Call Queue - Ability to turn off missed call tagging

   96 votes

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   Planned  ·  10 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Nathalie supported this idea  ·  Mar 19, 2024

8. Visibility of missed calls from call queue on the RingCentral app

   49 votes

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   Under Review  ·  13 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Nathalie supported this idea  ·  Mar 19, 2024

9. Remove missed call from queue members if answered

   219 votes

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   29 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   This is now live! Learn more about this feature here.

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   Nathalie commented  ·  Mar 19, 2024  ·  Edit…  ·  Delete…

   Very important on the Frenchmarket as most customers have configured many simultaneous call queues on their platforms, with call queue pick up groups. So that the switchboard operators at all their stores can put call queue calls on hold and anwer another. We need more clarity inthe reporting as a result.

   Save Submitting...
   Nathalie supported this idea  ·  Mar 19, 2024

10. Need option for the agent to send incoming calls to voicemail from the google integration Windows system notification

    1 vote

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    Future Consideration  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Nathalie shared this idea  ·  Nov 27, 2020

11. Give administrators the ability to switch of the RC App " App status"

    5 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Nathalie shared this idea  ·  Nov 27, 2020

12. Request for ability to add a user extension to its own Presence settings

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Nathalie shared this idea  ·  Mar 10, 2023

13. Administrators need to restrict the choice of Caller IDs (CLIs numbers) in user extensions

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Nathalie shared this idea  ·  Jan 14, 2021

14. Include the AfterShokz headset to list of recommended headsets

    15 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Nathalie commented  ·  Dec 13, 2023  ·  Edit…  ·  Delete…

    Request to add Shokz headsets to the list of headsets supported by RingCentral:
    https://uk.shokz.com/collections/all

    Save Submitting...

15. Please allow the selection of multiple call queues and multiple users in the filters of the portal admin call logs

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Nathalie shared this idea  ·  Sep 15, 2021

16. Have the online account to have a download for all extensions

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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17. Can Ringcentral integrate a process where the system will also be able to send email notification from the IVR when the call is missed e...

    7 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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18. substitute Caller ID for bulk upload up to 60000

    46 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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19. Make Mobile Phone App compatible with Blue Tooth Hearing Aids.

    13 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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20. Please add the ability to have multiple group managers for a usergroup.

    30 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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