← RingCentral Ideas

Settings and activity

54 results found

  1. Recordings - Please record in Stereo instead of Mono

    19 votes
    Future Consideration  ·  0 comments  ·  Events & Video » Webinar  ·  Admin →
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    Nathalie supported this idea  · 

  2. RingCX - Option not to count outbound queue calls within inbound reporting stats

    19 votes
    New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Nathalie supported this idea  · 

  3. Option to download automatic call recordings in bulk and WAV file

    9 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Nathalie supported this idea  · 

  4. Site specific directory, Hide the company directory from specific users only

    54 votes
    4 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Nathalie supported this idea  · 

  5. Unblock Google App in the GUI of Yealink devices to allow customers to sync their Google directory

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Nathalie shared this idea  · 

  6. redirect calls to another extension even when call waiting is switched off

    1 vote
    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Nathalie commented  · 

    In the admin portal when "call waiting" under "phone" is OFF in a user ext, second calls do not follow the configured "when no one answers, send to ext.."). So second calls are not redirected.
    Customer woud like call waiting to be OFF, but for any 2nd calls to be automatically directed to another extension without any actions from the agents

    Nathalie shared this idea  · 

  7. Request for RC for Teams embedded App to re-sync with the MS contacts automatically after any loss of connection/sync

    1 vote
    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Nathalie shared this idea  · 

  8. MS Teams Embedded APP - Presence Sync

    3 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Nathalie supported this idea  · 

  9. Provide additional Filters to allow a better customer experience when migrating users to Direct Routing

    5 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Nathalie supported this idea  · 

  10. MS TEAMS - automatically hold MS teams calls when answering an RC call and vice-versa

    51 votes
    New  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Nathalie supported this idea  · 

  11. redirect all second calls AUTOMATICALLY from the RC App

    9 votes
    2 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    An error occurred while saving the comment
    Nathalie commented  · 

    Customer is chasing

    Nathalie shared this idea  · 

  12. Dashboard view modification

    22 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Nathalie supported this idea  · 

  13. Queue Answered seconds rate in RingCx Historical report

    9 votes
    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Nathalie supported this idea  · 

  14. View Ring CX Realtime dashboards in minutes and seconds.

    49 votes
    Future Consideration  ·  7 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Nathalie supported this idea  · 

  15. Add Availability and Custom Status Indicators/Icons next to Company Contact Names

    3 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Nathalie commented  · 

    Screenshot

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    Nathalie commented  · 

    Scenario: a RC App user sets a Status Message in their profile, such as "working from home". This message in visible when in a convestation with this user in the message part of RC desktop app. The status message is displayed next to the availability status. (See Screenshot)
    However, the status message is not visisble in the phone part, when searching for the same user in the contacts list. (See screenshot)

    Request: Make the status message visible when searching internal contacts in RC App phone.

    Nathalie supported this idea  · 

  16. Prevent/Disable second call going through to extension

    40 votes
    Planned  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Nathalie supported this idea  · 

  17. Dequeue setting per queue

    47 votes
    Planned  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Nathalie supported this idea  · 

  18. Allow more than one source of SSO for different domains

    62 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Nathalie supported this idea  · 

  19. reporting on missed call queue calls

    9 votes
    0 comments  ·  Analytics & Reporting » LOB  ·  Admin →
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    Nathalie shared this idea  · 

  20. Detailed report of abandoned calls in a call queue in analytics

    17 votes
    0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Nathalie supported this idea  · 
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