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51 results found

  1. Site specific directory, Hide the company directory from specific users only

    34 votes

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    3 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Nathalie supported this idea  · 

  2. Unblock Google App in the GUI of Yealink devices to allow customers to sync their Google directory

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Nathalie shared this idea  · 

  3. redirect calls to another extension even when call waiting is switched off

    1 vote

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    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Nathalie commented  · 

    In the admin portal when "call waiting" under "phone" is OFF in a user ext, second calls do not follow the configured "when no one answers, send to ext.."). So second calls are not redirected.
    Customer woud like call waiting to be OFF, but for any 2nd calls to be automatically directed to another extension without any actions from the agents

    Nathalie shared this idea  · 

  4. Request for RC for Teams embedded App to re-sync with the MS contacts automatically after any loss of connection/sync

    1 vote

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Nathalie shared this idea  · 

  5. MS Teams Embedded APP - Presence Sync

    3 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Nathalie supported this idea  · 

  6. Provide additional Filters to allow a better customer experience when migrating users to Direct Routing

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Nathalie supported this idea  · 

  7. MS TEAMS - automatically hold MS teams calls when answering an RC call and vice-versa

    47 votes

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    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Nathalie supported this idea  · 

  8. redirect all second calls AUTOMATICALLY from the RC App

    9 votes

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    2 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Nathalie commented  · 

    Customer is chasing

    Nathalie shared this idea  · 

  9. Dashboard view modification

    22 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Nathalie supported this idea  · 

  10. Queue Answered seconds rate in RingCx Historical report

    9 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Nathalie supported this idea  · 

  11. Real time Dashboard Avg Queue time

    11 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Nathalie supported this idea  · 

  12. Add Availability and Custom Status Indicators/Icons next to Company Contact Names

    3 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Nathalie commented  · 

    Screenshot

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    Nathalie commented  · 

    Scenario: a RC App user sets a Status Message in their profile, such as "working from home". This message in visible when in a convestation with this user in the message part of RC desktop app. The status message is displayed next to the availability status. (See Screenshot)
    However, the status message is not visisble in the phone part, when searching for the same user in the contacts list. (See screenshot)

    Request: Make the status message visible when searching internal contacts in RC App phone.

    Nathalie supported this idea  · 

  13. Prevent/Disable second call going through to extension

    40 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Nathalie supported this idea  · 

  14. Dequeue setting per queue

    45 votes

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    Planned  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Nathalie supported this idea  · 

  15. Allow more than one source of SSO for different domains

    58 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Nathalie supported this idea  · 

  16. reporting on missed call queue calls

    8 votes

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    0 comments  ·  Analytics & Reporting » LOB  ·  Admin →
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    Nathalie shared this idea  · 

  17. Detailed report of abandoned calls in a call queue in analytics

    16 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Nathalie supported this idea  · 

  18. Allow handling of multiple Call Queue calls

    106 votes

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    21 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    Check out https://support.ringcentral.com/article/Set-up-Call-Queue-Pickup-Group.html for how to set up call queue pickup groups. When pickup members are also call queue agents, they can pick up multiple queue calls concurrently.The Call Queue Pickup feature allows any call queue pickup member to answer multiple queue calls concurrently. Here is a presentation showing all of the setup details and supported use cases and call flows. Please let us know if you have any questions. https://docs.google.com/presentation/d/1H1gaxrrboXCSjvifzIw8rRYGkHdQENN_oOu9W6P_4To/edit?usp=sharingThank you for providing additional feedback on your use cases. We've changed the status back to under review from implemented.
    Nathalie supported this idea  · 

  19. Call Queue - Ability to turn off missed call tagging

    91 votes

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    Planned  ·  10 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Nathalie supported this idea  · 

  20. Visibility of missed calls from call queue on the RingCentral app

    36 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Nathalie supported this idea  · 
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