Settings and activity

54 results found

1. Recordings - Please record in Stereo instead of Mono

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   Future Consideration  ·  0 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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   Nathalie supported this idea  ·  Feb 7, 2025

2. RingCX - Option not to count outbound queue calls within inbound reporting stats

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Nathalie supported this idea  ·  Jan 20, 2025

3. Option to download automatic call recordings in bulk and WAV file

   9 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Nathalie supported this idea  ·  Jan 8, 2025

4. Site specific directory, Hide the company directory from specific users only

   46 votes

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   4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
   Nathalie supported this idea  ·  Nov 21, 2024

5. Unblock Google App in the GUI of Yealink devices to allow customers to sync their Google directory

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Nathalie shared this idea  ·  Nov 6, 2024

6. redirect calls to another extension even when call waiting is switched off

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   New  ·  1 comment  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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   Nathalie commented  ·  Sep 11, 2024  ·  Edit…  ·  Delete…

   In the admin portal when "call waiting" under "phone" is OFF in a user ext, second calls do not follow the configured "when no one answers, send to ext.."). So second calls are not redirected.
   Customer woud like call waiting to be OFF, but for any 2nd calls to be automatically directed to another extension without any actions from the agents

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   Nathalie shared this idea  ·  Sep 11, 2024

7. Request for RC for Teams embedded App to re-sync with the MS contacts automatically after any loss of connection/sync

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Edit…  ·  Delete…  ·  Admin →
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   Nathalie shared this idea  ·  Sep 9, 2024

8. MS Teams Embedded APP - Presence Sync

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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   Nathalie supported this idea  ·  Sep 6, 2024

9. Provide additional Filters to allow a better customer experience when migrating users to Direct Routing

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   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Nathalie supported this idea  ·  Jul 31, 2024

10. MS TEAMS - automatically hold MS teams calls when answering an RC call and vice-versa

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    New  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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    Nathalie supported this idea  ·  Jul 31, 2024

11. redirect all second calls AUTOMATICALLY from the RC App

    9 votes

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    2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Nathalie commented  ·  Jul 1, 2024  ·  Edit…  ·  Delete…

    Customer is chasing

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    Nathalie shared this idea  ·  May 16, 2024

12. Dashboard view modification

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    22 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Nathalie supported this idea  ·  May 29, 2024

13. Queue Answered seconds rate in RingCx Historical report

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    9 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Nathalie supported this idea  ·  May 29, 2024

14. Real time Dashboard Avg Queue time

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    12 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Nathalie supported this idea  ·  May 29, 2024

15. Add Availability and Custom Status Indicators/Icons next to Company Contact Names

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    3 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Nathalie commented  ·  May 17, 2024  ·  Edit…  ·  Delete…

    Screenshot

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    Nathalie commented  ·  May 17, 2024  ·  Edit…  ·  Delete…

    Scenario: a RC App user sets a Status Message in their profile, such as "working from home". This message in visible when in a convestation with this user in the message part of RC desktop app. The status message is displayed next to the availability status. (See Screenshot)
    However, the status message is not visisble in the phone part, when searching for the same user in the contacts list. (See screenshot)

    Request: Make the status message visible when searching internal contacts in RC App phone.

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    Nathalie supported this idea  ·  May 17, 2024

16. Prevent/Disable second call going through to extension

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    Planned  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Nathalie supported this idea  ·  May 16, 2024

17. Dequeue setting per queue

    46 votes

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    Planned  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Nathalie supported this idea  ·  May 10, 2024

18. Allow more than one source of SSO for different domains

    61 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Nathalie supported this idea  ·  Apr 19, 2024

19. reporting on missed call queue calls

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    0 comments  ·  Analytics & Reporting » LOB  ·  Delete…  ·  Admin →
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    Nathalie shared this idea  ·  Mar 19, 2024

20. Detailed report of abandoned calls in a call queue in analytics

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    0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Nathalie supported this idea  ·  Mar 19, 2024