Settings and activity

79 results found

1. Under trackers in ACE, allow the ability to export the topics of frustration comments.

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   We're currently working on this feature

   Jan Octiva supported this idea  ·  Jun 23, 2026

2. export detailed view report

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jan Octiva supported this idea  ·  Jun 23, 2026

3. AI Conversation Expert/Ringsense - exportable reports

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Jan Octiva supported this idea  ·  Jun 23, 2026

4. Ability to pause recording on transfer to queues that have call recording disabled

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Jan Octiva supported this idea  ·  Jun 9, 2026

5. Show Who Has Clicked "Start Dialer" on the Real-Time Dashboard

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jan Octiva supported this idea  ·  Jun 2, 2026

6. Improve ACE Tracker with Actionable Customer Insights

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Jan Octiva supported this idea  ·  Jun 1, 2026

7. Assign Call Delegation Assistants or Delegates on a user extension that is part of the call queue

   8 votes

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   New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Jan Octiva supported this idea  ·  Jun 1, 2026

8. Ability to back-up/export and Import/restore a RealTime Dashboard/Wallboard

   9 votes

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jan Octiva supported this idea  ·  Apr 27, 2026

9. Ability to use Shared Line as Outbound Caller ID

   7 votes

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   New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Jan Octiva supported this idea  ·  Apr 27, 2026

10. RCX AGENT DIALPAD

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    12 votes

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    New  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jan Octiva supported this idea  ·  Apr 27, 2026

11. Real-Time Dashboard rules

    6 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jan Octiva supported this idea  ·  Apr 7, 2026

12. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

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    142 votes

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    Implemented  ·  42 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jan Octiva supported this idea  ·  Apr 6, 2026

13. Receive OTP from websites

    235 votes

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    Under Review  ·  52 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Jan Octiva supported this idea  ·  Mar 18, 2026

14. The ability to add in auto answer for digital interactions to help agents become more efficient in their roles and less chats being missed

    10 votes

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    0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminKirill.V Valov (Group Product Manager, RingCentral) responded

    Auto-accept digital interactions is in production now.

    The feature can be enabled in Agent Roles > Permissions > Digital Interactions > Enable Auto-Accept:

    • Auto-accept digital interactions management (The control is displayed for the agent in the session information window)
    • Auto-accept digital interactions on by default (Turn the feature on by default, when agents log in)

    
    

    Jan Octiva supported this idea  ·  Feb 24, 2026

15. real time dashboard to show outbound calls

    3 votes

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    Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jan Octiva supported this idea  ·  Feb 23, 2026

16. Track and report on agents' geo-location

    4 votes

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    Under Review  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jan Octiva shared this idea  ·  Feb 3, 2026

17. Download SMS via RC App.

    39 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jan Octiva supported this idea  ·  Jan 20, 2026

18. Preserve Dynamics contact names in SMS conversations within the RingCentral–Microsoft Dynamics integration.

    6 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Jan Octiva supported this idea  ·  Jan 16, 2026

19. Add time based variable to holiday configuration

    64 votes

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    Future Consideration  ·  17 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Jan Octiva supported this idea  ·  Jan 8, 2026

20. RNA State Duration option

    14 votes

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    New  ·  5 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Jan Octiva supported this idea  ·  Jan 6, 2026