Settings and activity

70 results found

1. Provide Cradle to Grave reporting for calls that traverse RCCC and RC MVP

   36 votes

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   Under Review  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Dan shared this idea  ·  Jul 13, 2022

2. Allow multiple supervisors to monitor a call simultaneously

   51 votes

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   Under Review  ·  7 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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3. Extend "Disable Auto Answering" enhancement to Call Queue numbers

   12 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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4. Give customers the ability to create international dialing rules on a per custom security role basis

   7 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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5. Add Label column in Company Numbers Report detail output

   20 votes

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   Under Review  ·  1 comment  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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6. Automatic Location Support for Cisco 8851

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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7. Make Messaging Permission in Custom Roles a Native Feature

   33 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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8. EPIC integration for RingEX

   13 votes

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   0 comments  ·  Developer Platform, APIs, & Integrations  ·  Delete…  ·  Admin →
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   Implemented  ·  Michelle responded

   This has been solved with our integration with SpinSci.  

9. Allow Blocking Outbound Calls by Number

   160 votes

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   Under Review  ·  28 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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10. Reduction of RC App-Cloud interface complexity

    97 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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11. IVR Auto Recept Programmable Timeout and Destination Programming

    18 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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12. Forwarding calls to a message/announcement only in integrations

    2 votes

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    Planned  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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13. Refresh SFDC APP

    2 votes

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    Implemented  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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14. Add SFDC as a connected account for contact imports

    2 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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15. Customer Journey Cradle-to-Grave Report

    17 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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16. Ability to Login/Logout from Call Queues on Desktop Phones

    28 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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17. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

    297 votes

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    Planned  ·  96 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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18. API for Outbound User Email for Faxing

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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19. Call Recordings Bug

    16 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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20. Multi Site: Enhance Multi Site Features -

    17 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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