Settings and activity
20 results found
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2 votes
Paul
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3 votesPaul
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3 votesPaul
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6 votesPaul
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6 votesPaul
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1 votePaul
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12 votes
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81 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This has been implemented! Please ensure you are on the latest version of the app 22.3.3. Latest version will be rolled out across this week 9/20-9/26.Learn more about in app bulk voicemail deletion here: https://support.ringcentral.com/app/phone/desktop-web/managing-voicemails-ringcentral-app-desktop-web.html -
375 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
We want to hear from you! With this feature available about a month now, our Product Managers would love to hear your feedback. Please leave comments on if you are enjoying the feature and if not how we can improve! Thank you! Happy Holidays! Update 11/1/23:Very happy to say this is live! Please ensure you are on the latest version of the RingCentral app (23.4.1). To learn more about this feature and how to set it up, visit this KB Article: Switching between RingCentral accounts. Thank you to all who joined the early Beta testing program, and for everyone who has voted on this idea. Update 7/25/23:We invite you to join our early Beta testing program to share your feedback on this feature before it is generally available to all customers to help make sure the experience is the best it can possibly be! If interested please email ideas@ringcentral.com indicating…
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101 votes
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469 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status
An error occurred while saving the comment An error occurred while saving the comment Paul
commented
Right now, if you have 2 or more people in a call Queue, and one of those members answers a call coming in to the queue, every other user will see it show up as a MISSED call for themselves, even though it was actually picked up. This is a big problem. The other members then assume the client call was missed, and call the client, and the client is then wondering why one hand doesn't seem to know what the other is doing. A call picked up by any queue member should always show as having been answered (maybe even note the Ext that took the call) in the Call Logs. This would save huge amounts of confusion and problems.
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77 votes
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11 votes
An error occurred while saving the comment Paul
commented
We are a new member to the RC platform. Our team has been using Zoom the past year, and absolutely need both Breakout Rooms and Polls for the workshops we run with youth and adults for our employment, housing, and youth centre programs. We are using RC Meetings right now. In other words, if RC Meetings was removed for all customers, we would have no choice but to leave RC and go back to your competition for service. Breakout Rooms have become utterly essential to our ability to provide service online. We would like to help our staff all move to RCV, but rooms and polls must be there first. Looking forward to your innovation on it. Thanks.
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22 votes
An error occurred while saving the comment Paul
commented
This is a significant issue that needs attention as well. We are a new company to RC, and we need to be able to manage these teams from a Super Admin account. To be completely blind to them and unable to manage them is a huge shortfall.
This is a major issue. We are less than 2 months in to RC and this is a nightmare for our front line reception team. I cannot believe this has been completely ignored when the subject as I see it, has been getting raised and posted about for many, many months. I get the impression that once signed up, RC just doesn't care what you report as a problem. They ignore you. The ticket system isn't used by their own agents to follow up / post updates. I am regretting giving them our business, which was the largest tech move we have ever made for a single system. So Ring Central staff - any comment at all, in any way, that you are listening, and going to resolve this? Or do you prefer we just leave and take our next year's contract somewhere else?