← RingCentral Ideas

Settings and activity

74 results found

  1. Shared Voicemails: Increase number of voicemail boxes per co-recipient

    88 votes
    Under Review  ·  22 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Jedannie supported this idea  · 

  2. Feature Request: Queue Identification for Agents via Marquee Display for RingCX

    4 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jedannie supported this idea  · 

  3. Feature Request: Call Queue Configuration Export

    4 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jedannie supported this idea  · 

  4. Spam Risk Caller ID to be removed

    54 votes
    Under Review  ·  5 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Jedannie supported this idea  · 

  5. Call Logs Extended Info

    1 vote
    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    An error occurred while saving the comment
    Jedannie commented  · 

    Ability for the call logs to show all data the same as Analytics. Example is that when a call is too long like call queue calls, this won't show the agent who picked up the call. One other example is that if a call has been parked, the next agent that will pick up the call from being parked will be invisible in the call logs which analytics is able to show.

  6. update firmware of desk phone not delete custom config

    5 votes
    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    Jedannie supported this idea  · 

  7. Disable Cross-Site Access Management by Default

    7 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jedannie supported this idea  · 

  8. Allow the admin to extend / manage the auto logout of RC App due to inactivity up to 30 days or more

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Jedannie supported this idea  · 

  9. RingCX Analytics Report - Agent Name, Email Address, Status (Active or Inactive)

    9 votes
    Planned  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jedannie supported this idea  · 

  10. Ability to Route Contact Center calls back to RingEX Queues

    12 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Jedannie supported this idea  · 

  11. Feature Request – Ability to Broadcast Updated Number Location

    4 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Jedannie supported this idea  · 

  12. Feature Request: Enhanced Support for Deskphones in User Settings Templates

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jedannie supported this idea  · 

  13. Super Admin should be able to access voicemail recordings using the Call log report

    11 votes
    0 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
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    Jedannie supported this idea  · 

  14. Temporarily disable licenses

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Jedannie supported this idea  · 

  15. Ringcentral system to access the customer deskphones interface remotely

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Jedannie supported this idea  · 

  16. Ability to call short code numbers such as 311

    28 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Jedannie supported this idea  · 

  17. Automatically disconnect the RC App from Max Agent when call ends.

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Jedannie supported this idea  · 

  18. Restrict Email Updates to Authorized Domains in User Profile

    12 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    Jedannie supported this idea  · 

  19. Disable auto launch app using script

    8 votes
    0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Jedannie supported this idea  · 

  20. Ability to Disable RingCX button inside the Glip while keeping RingAgent

    8 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jedannie supported this idea  · 
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