Settings and activity

91 results found

1. Feature Request: Restrict User Login to RingCentral Mobile App

   16 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Jedannie supported this idea  ·  Apr 2, 2025

2. Position in Queue, Estimated wait time, and Call queue caller call back feature

   225 votes

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   38 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

   
   

   This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

   
   

   Learn more here:

   Managing greetings, wait messages, and music settings for call queues.

   Jedannie supported this idea  ·  Apr 2, 2025

3. Feature Request: Enable Call Recording on External Transfers to RingCX

   5 votes

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Jedannie supported this idea  ·  Apr 2, 2025

4. RingCX Voice Skill "Play Hold Time" Feature Enhancement Request

   6 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Jedannie supported this idea  ·  Apr 2, 2025

5. Subject: Feature Request: Separate Disposition and Wrap-Up Settings in RingCX

   7 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jedannie supported this idea  ·  Apr 2, 2025

6. Feature Request – Allow Support Agents to Remove Email Addresses Upon Request

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jedannie supported this idea  ·  Apr 2, 2025

7. Feature Request: Rules Engine for RingCX

   2 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Jedannie supported this idea  ·  Apr 2, 2025

8. Request Option to Select Ring Central Contact Center /North America

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jedannie supported this idea  ·  Apr 2, 2025

9. Feature Request: Auto-Add Queue Members to Performance Analytics Reports & Subscriptions

   3 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Subscriptions  ·  Delete…  ·  Admin →
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   Jedannie supported this idea  ·  Apr 2, 2025

10. Feature Request – Customizable User Manager Permissions for User Groups

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  Apr 2, 2025

11. Feature Request – SMS / Campaign History Activity Tracker

    10 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  Apr 2, 2025

12. Option for customer to Opt out or delay of any firmware updates for Mitel phones from RC

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  Apr 2, 2025

13. Feature Request – Persistent RingCX Session Across Page Reloads and Tabs

    9 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  Apr 2, 2025

14. Live monitoring from RingCentral Admin portal of a extension/user.

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  Apr 2, 2025

15. Hot Desk Phone to Paging Only group

    7 votes

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    1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  Apr 2, 2025

16. Spoofing caller id while Porting In

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  Apr 2, 2025

17. Sync RingCentral Desktop Application With RingCX

    260 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  Apr 2, 2025

18. Shared Voicemails: Increase number of voicemail boxes per co-recipient

    104 votes

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    Under Review  ·  26 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  Apr 2, 2025

19. Feature Request: Queue Identification for Agents via Marquee Display for RingCX

    9 votes

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  Apr 2, 2025

20. Feature Request: Call Queue Configuration Export

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  Apr 2, 2025