Settings and activity

59 results found

1. Multiple Ringtones for internal/external calls

   18 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mary Jean Rubi supported this idea  ·  Mar 13, 2025

2. Permission to Block a User from Having the Visibility of IVRs from other Sites

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mary Jean Rubi supported this idea  ·  Mar 13, 2025

3. Ability to Sync the details (ext. number & ext. name) of all RC extensions to MS Teams Direct Routing

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mary Jean Rubi supported this idea  ·  Dec 19, 2024

4. Missed call should show on extensions that does not answer call in ring group or call queue

   20 votes

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   New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mary Jean Rubi supported this idea  ·  Nov 21, 2024

5. Call Catcher - alternative to voicemail

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Mary Jean Rubi supported this idea  ·  Oct 25, 2024

6. International SMS feature to support country of origin

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mary Jean Rubi supported this idea  ·  Oct 3, 2024

7. Call Queue Prioritization from the same Primary Members

   9 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mary Jean Rubi supported this idea  ·  Sep 20, 2024

8. Add ring group to call queues

   25 votes

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   Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mary Jean Rubi supported this idea  ·  Aug 31, 2024

9. Enable syncing of contact/address book across all users

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   128 votes

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   28 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Learn more about managing the shared directory of external contacts here!

   Mary Jean Rubi supported this idea  ·  Jul 25, 2024

10. Customize Company Contacts / Phonebooks

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mary Jean Rubi supported this idea  ·  Jul 25, 2024

11. - cx needs an option an in the online account or app to make the personal contacts centralized.

    5 votes

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    Planned  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mary Jean Rubi supported this idea  ·  Jul 25, 2024

12. RingCentral for Intune

    12 votes

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    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Mary Jean Rubi supported this idea  ·  Jul 12, 2024

13. Device Manual Provisioning Feature That Allows The "Username" Field To Be Used As The Extension Number

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Mary Jean Rubi supported this idea  ·  Jun 19, 2024

14. Bulk MS teams Disconnect or Reconnect

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    9 votes

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    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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    Mary Jean Rubi shared this idea  ·  Jun 14, 2024

15. Faxing Support for RingCentral Limited Extension

    7 votes

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    0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Mary Jean Rubi supported this idea  ·  Jun 5, 2024

16. Video meeting Recordings on Archiver

    10 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mary Jean Rubi supported this idea  ·  May 30, 2024

17. Barge a call on a Delegated Line Group using Desk Phone

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mary Jean Rubi shared this idea  ·  Aug 30, 2023

18. Add Yealink 79P to device that can receive page

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Mary Jean Rubi shared this idea  ·  Oct 27, 2023

19. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    647 votes

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    Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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20. Call Report that will show reason it was declined

    8 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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