Settings and activity

172 results found

1. Admin Portal Timeout Control

   6 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   EJ supported this idea  ·  Jun 20, 2024

2. ability to delete the main Super Admin extension from the Admin portal

   36 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   EJ supported this idea  ·  Jun 20, 2024

3. Missed calls to queue showing up as "Answered Elsewhere"

   47 votes

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   Under Review  ·  9 comments  ·  Analytics & Reporting » Alerts  ·  Delete…  ·  Admin →
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   EJ supported this idea  ·  Jun 19, 2024

4. SMS forwarding settings

   53 votes

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   Future Consideration  ·  11 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   EJ supported this idea  ·  Jun 17, 2024

5. Fix caller ID for 800 numbers

   2 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   EJ supported this idea  ·  Jun 10, 2024

6. Expired Meetings - To be able to look up expired Meeting ID's

   6 votes

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   0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   EJ supported this idea  ·  Jun 6, 2024

7. Retrieve Deleted Recording

   18 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   EJ supported this idea  ·  Jun 6, 2024

8. Fax Reporting

   10 votes

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   0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   EJ supported this idea  ·  Jun 6, 2024

9. Turn OFF caller ability to press an extension number while waiting in Call Queue Extension

   19 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   EJ supported this idea  ·  Jun 5, 2024

10. SMS recipient increase

    20 votes

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    1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    EJ supported this idea  ·  May 23, 2024

11. caller id of the caller for transferred calls

    59 votes

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    Implemented  ·  5 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    EJ supported this idea  ·  May 15, 2024

12. Analytics filter

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    EJ supported this idea  ·  May 14, 2024

13. Advance IVR System

    11 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    EJ supported this idea  ·  May 3, 2024

14. Assign CNAM to individual users direct numbers via Admin Portal

    49 votes

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    5 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

    Thanks for sharing this idea! We’re happy to let you know that this feature is now available — you can now set a Caller ID name (CNAM) for an individual phone number directly from the Admin Portal.

    Learn more about how to set it up here: Setting a Caller ID name for an individual phone number.

    EJ supported this idea  ·  May 3, 2024

15. Switch to toggle back to the Old RingCentral App Layout

    52 votes

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    Under Review  ·  23 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    EJ supported this idea  ·  Apr 17, 2024

16. Sync contacts from portal to deskphones

    56 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    EJ supported this idea  ·  Apr 15, 2024

17. Paging shortcut key

    15 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    EJ supported this idea  ·  Apr 11, 2024

18. Ability to add paging extensions to Presence settings of user extensions

    17 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    EJ supported this idea  ·  Apr 11, 2024

19. Separation of Fax and calls on a call queue when custom rule to Contact center is in effect

    4 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    EJ supported this idea  ·  Apr 5, 2024

20. Call log feature to show who dialed the conference call outside of the customer's organization

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    EJ supported this idea  ·  Apr 4, 2024