Settings and activity

62 results found

1. ability to access contact center voicemail through phone

   9 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Alexander supported this idea  ·  Jun 24, 2024

2. Ability to allow a third-party member to listen to call recordings without sharing the recordings.

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Alexander supported this idea  ·  Jun 24, 2024

3. Retrieve Call Recording

   14 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Alexander supported this idea  ·  Jun 20, 2024

4. Device Manual Provisioning Feature That Allows The "Username" Field To Be Used As The Extension Number

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Alexander supported this idea  ·  Jun 20, 2024

5. Develop a Process for Automatically Removing Personal Contacts

   12 votes

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   New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » APIs  ·  Delete…  ·  Admin →
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   Alexander supported this idea  ·  Jun 18, 2024

6. Ability to block short code numbers the same as blocked phone numbers

   39 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Alexander supported this idea  ·  Apr 22, 2024

7. SMS Auto-Forwarding

   87 votes

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   Under Review  ·  24 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Alexander supported this idea  ·  Mar 7, 2024

8. Set a specific extension for Intercom

   6 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Alexander shared this idea  ·  Sep 21, 2023

9. Turn Off Extension Dialing Options

   61 votes

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   Under Review  ·  15 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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10. Ability to combine Meetings and Calls under one report

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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11. Presence (or HUD) available on the RingCentral Mobile App so that I can answer a call on behalf of someone

    35 votes

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    Planned  ·  5 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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12. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    642 votes

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    Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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13. Shared SMS were multiple users can receive and send SMS on specific number

    795 votes

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    164 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Good news everyone! Our Product team is working on a new Shared SMS product that will be available to RingEX customers for private beta testing in September and are ready to begin waitlisting customers who are interested today!

    
    

    To join the waitlist and learn more about this private beta program, please email us at ideas@ringcentral.com and let us know you are interested in our Shared SMS beta. Our Product team will follow up shortly after.

    
    

    Thank you! 

14. Call Report that will show reason it was declined

    8 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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15. Status sync with MAX agent and RC app

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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16. Ability to check possible reason why calls are getting dropped

    9 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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17. Ability to Update/Edit Scheduled Meeting within a Week or Month via RingCentral App

    8 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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18. carrier lookup display intergraded with my app

    3 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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19. call disposition with preset option

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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20. RingCentral App Access for shared lines extension

    16 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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