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← RingCentral Ideas

Settings and activity

62 results found

  1. ability to access contact center voicemail through phone

    9 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Alexander supported this idea  · 

  2. Ability to allow a third-party member to listen to call recordings without sharing the recordings.

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Alexander supported this idea  · 

  3. Retrieve Call Recording

    20 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Alexander supported this idea  · 

  4. Device Manual Provisioning Feature That Allows The "Username" Field To Be Used As The Extension Number

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Alexander supported this idea  · 

  5. Develop a Process for Automatically Removing Personal Contacts

    12 votes

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    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » APIs  ·  Admin →
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    Alexander supported this idea  · 

  6. Ability to block short code numbers the same as blocked phone numbers

    44 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Alexander supported this idea  · 

  7. SMS Auto-Forwarding

    100 votes

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    Under Review  ·  29 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Alexander supported this idea  · 

  8. Set a specific extension for Intercom

    7 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Alexander shared this idea  · 

  9. Turn Off Extension Dialing Options

    67 votes

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    Under Review  ·  15 comments  ·  Phone & Messaging » Other  ·  Admin →
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  10. Ability to combine Meetings and Calls under one report

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  11. Presence (or HUD) available on the RingCentral Mobile App so that I can answer a call on behalf of someone

    35 votes

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    Planned  ·  5 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  12. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    675 votes

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    Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  13. Shared SMS were multiple users can receive and send SMS on specific number

    1,444 votes

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    Implemented  ·  341 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  14. Call Report that will show reason it was declined

    8 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  15. Status sync with MAX agent and RC app

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  16. Ability to check possible reason why calls are getting dropped

    9 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  17. Ability to Update/Edit Scheduled Meeting within a Week or Month via RingCentral App

    8 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  18. carrier lookup display intergraded with my app

    3 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  19. call disposition with preset option

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  20. RingCentral App Access for shared lines extension

    17 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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