← RingCentral Ideas

Settings and activity

63 results found

  1. Caller ID: Restrict/Grant Access to Caller ID's Per User/Role

    34 votes
    Planned  ·  1 comment  ·  Phone & Messaging » Accessibility  ·  Admin →
    How important is this to you?
    Alexander supported this idea  · 

  2. ability to access contact center voicemail through phone

    9 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
    Alexander supported this idea  · 

  3. Ability to allow a third-party member to listen to call recordings without sharing the recordings.

    5 votes
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Alexander supported this idea  · 

  4. Retrieve Call Recording

    11 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Alexander supported this idea  · 

  5. Device Manual Provisioning Feature That Allows The "Username" Field To Be Used As The Extension Number

    4 votes
    New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
    How important is this to you?
    Alexander supported this idea  · 

  6. Develop a Process for Automatically Removing Personal Contacts

    12 votes
    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » APIs  ·  Admin →
    How important is this to you?
    Alexander supported this idea  · 

  7. Ability to block short code numbers the same as blocked phone numbers

    39 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Alexander supported this idea  · 

  8. SMS Auto-Forwarding

    80 votes
    Under Review  ·  20 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Alexander supported this idea  · 

  9. Set a specific extension for Intercom

    6 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Alexander shared this idea  · 

  10. Turn Off Extension Dialing Options

    59 votes
    Under Review  ·  14 comments  ·  Phone & Messaging » Other  ·  Admin →
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  11. Ability to combine Meetings and Calls under one report

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  12. Presence (or HUD) available on the RingCentral Mobile App so that I can answer a call on behalf of someone

    35 votes
    Planned  ·  5 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  13. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    576 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  14. Shared SMS were multiple users can receive and send SMS on specific number

    738 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

  15. Call Report that will show reason it was declined

    8 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  16. Status sync with MAX agent and RC app

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  17. Ability to check possible reason why calls are getting dropped

    9 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  18. Ability to Update/Edit Scheduled Meeting within a Week or Month via RingCentral App

    7 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  19. carrier lookup display intergraded with my app

    3 votes
    Future Consideration  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  20. call disposition with preset option

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
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