Settings and activity

78 results found

1. Fax using optional fax numbers on cover sheet

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   New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   John Erick supported this idea  ·  Oct 28, 2025

2. Preserve Caller ID When Transferring from RingCX to RingEX

   12 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   John Erick supported this idea  ·  Oct 20, 2025

3. multiple sms recipients for call ques

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   John Erick supported this idea  ·  Oct 16, 2025

4. Admin Visibility for Auto-Reply SMS Settings

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   John Erick supported this idea  ·  Oct 7, 2025

5. Ability to reply to other's SMS.

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Edit…  ·  Delete…  ·  Admin →
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   John Erick shared this idea  ·  Oct 2, 2025

6. Sync RingCentral Desktop Application With RingCX

   263 votes

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   Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   John Erick supported this idea  ·  Sep 26, 2025

7. RingCentral Conference Meeting

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   Under Review  ·  0 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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   John Erick supported this idea  ·  Aug 13, 2025

8. Recurring option in Webinar for RCV

   13 votes

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   New  ·  0 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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   John Erick supported this idea  ·  Jul 16, 2025

9. Ability to disable the contact in RingCentral App.

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   John Erick shared this idea  ·  Jul 16, 2025

10. ability to see who change the status of the agent.

    5 votes

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    John Erick shared this idea  ·  Jul 16, 2025

11. increase the maximum character counts for ringcx SMS

    4 votes

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    0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminKirill.V (Group Product Manager, RingCentral) responded

    It is hidden under the beta flag and is about to be GAed. Please, reach out to me kirill.v.valov@ringcentral.com to enable the feature on your account

    John Erick shared this idea  ·  Jul 9, 2025

12. Ability to hear the disconnect message using integrated softphone if the user dials a disconnected number.

    2 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    John Erick commented  ·  Jul 7, 2025  ·  Edit…  ·  Delete…

    We request the creation of a Feature Request to explore options for aligning or offering configurable signaling behavior for RingCX outbound calls, including how the system handles calls to disconnected numbers. The goal is to more closely match the signaling behavior of standard RC outbound calls, enhancing consistency and reducing friction for customers utilizing both systems.

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    John Erick shared this idea  ·  Jul 7, 2025

13. would like digital interactions to prompt the agent only after they finish the call, not while the call is in progress

    4 votes

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    John Erick supported this idea  ·  Jun 23, 2025

14. Allow Using the Hold Button on the Desk Phone

    45 votes

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    Under Review  ·  5 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    John Erick supported this idea  ·  Jun 11, 2025

15. Huge Volume Fax using Email to Fax

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    John Erick supported this idea  ·  Jun 3, 2025

16. RingCX Analytics Platform

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    5 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    John Erick shared this idea  ·  Jun 3, 2025

17. Yearly Report for Calling Minutes Usage Per Month and Per Phone Number

    4 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    John Erick supported this idea  ·  May 7, 2025

18. Include Name & Number in Caller ID

    24 votes

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    Under Review  ·  7 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    John Erick supported this idea  ·  May 7, 2025

19. Super Admin Can View any Message/FAX/Voicemail

    68 votes

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    Under Review  ·  14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    John Erick supported this idea  ·  May 5, 2025

20. I want to remove entering a password everytime I listen to a voicemail please.

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    John Erick supported this idea  ·  May 5, 2025