← RingCentral Ideas

Settings and activity

59 results found

  1. Be able to handle multiple conference calls using deskphone

    5 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Admin →
    How important is this to you?
    Lynce supported this idea  · 

  2. Email notification for changes on the account

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Lynce supported this idea  · 

  3. Ability to Move Users Between Groups in RingCX

    4 votes
    New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Lynce supported this idea  · 
    An error occurred while saving the comment
    Lynce commented  · 

    When a new agent is created, they are assigned to a specific group. Admins should have the ability to move agents to a different group if needed.

  4. RingCX custom report that includes actual message in digital email.

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Lynce shared this idea  · 

  5. Call Queue Report to show the duration between when a customer leaves a voicemail and when they are subsequently contacted

    7 votes
    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Lynce supported this idea  · 

  6. Dashboard for agents in RingCX | Agent platform.

    17 votes
    Under Review  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    An error occurred while saving the comment
    Lynce commented  · 

    Please see attached.

    Lynce shared this idea  · 

  7. Sync RingCentral Desktop Application With RingCX

    188 votes
    Under Review  ·  14 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Lynce supported this idea  · 

  8. Would like to have an option to just end the call if no one answers

    12 votes
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Lynce supported this idea  · 

  9. Remove abandoned calls where someone hangs up at 8 sec or less

    10 votes
    New  ·  4 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    An error occurred while saving the comment
    Lynce commented  · 

    Abandoned calls are a critical metric for evaluating customer satisfaction and agent performance. However, including calls that are abandoned within the first few seconds of an agent receiving them may not always provide an accurate reflection of the agent's performance. This proposal suggests that calls abandoned before an agent has the chance to respond (i.e., within 5 seconds of being presented to an agent) should not be counted as abandoned calls against agents' metrics.

    Lynce supported this idea  · 

  10. Max Q Data in RingCX Custom Widget

    2 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    An error occurred while saving the comment
    Lynce commented  · 

    Please see attached file for reference.

  11. Use template when creating a new SMS from RingCentral for Google extension.

    1 vote
    New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    An error occurred while saving the comment
    Lynce commented  · 

    Similar to the template option available in the stand-alone RingCentral App.

  12. RC app report

    10 votes
    1 comment  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Lynce supported this idea  · 

  13. The status in the RingCentral App should turn busy the moment that the agent dials out from the dekphone.

    6 votes
    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
    How important is this to you?
    Lynce supported this idea  · 

  14. Custom cover page to show recipient fax number

    12 votes
    1 comment  ·  Phone & Messaging » Fax  ·  Admin →
    How important is this to you?
    Lynce supported this idea  · 

  15. Show the park location in a deskphone.

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Lynce supported this idea  · 

  16. Set password expiration in the Admin Portal.

    4 votes
    0 comments  ·  Phone & Messaging » Accessibility  ·  Admin →
    How important is this to you?
    Lynce supported this idea  · 

  17. Ability to disable pop up on the incoming call using RingCentral app

    64 votes
    Under Review  ·  9 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Lynce supported this idea  · 

  18. show call logs on call presence

    15 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Lynce supported this idea  · 

  19. Paging Group Device to Receive Page increase to 65 Devices

    32 votes
    Under Review  ·  12 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Lynce supported this idea  · 

  20. Fax Only Group

    1 vote
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Lynce shared this idea  · 
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