Settings and activity
52 results found
-
10 votes
Lynce
supported this idea
·
-
4 votes
An error occurred while saving the comment Lynce
supported this idea
·
-
2 votes
An error occurred while saving the comment Lynce
commented
Please see attached file for reference.
-
1 vote
An error occurred while saving the comment Lynce
commented
Similar to the template option available in the stand-alone RingCentral App.
-
8 votesLynce
supported this idea
·
-
4 votesLynce
supported this idea
·
-
11 votesLynce
supported this idea
·
-
3 votesLynce
supported this idea
·
-
4 votesLynce
supported this idea
·
-
37 votesLynce
supported this idea
·
-
15 votesLynce
supported this idea
·
-
31 votesLynce
supported this idea
·
-
1 voteLynce
shared this idea
·
-
1 voteLynce
shared this idea
·
-
70 votes
An error occurred while saving the comment Lynce
commented
To have an option to download reports in Business Analytics as PDF.
-
7 votesLynce
shared this idea
·
-
9 votesLynce
shared this idea
·
-
6 votesLynce
shared this idea
·
-
6 votesLynce
shared this idea
·
-
8 votesLynce
shared this idea
·
Abandoned calls are a critical metric for evaluating customer satisfaction and agent performance. However, including calls that are abandoned within the first few seconds of an agent receiving them may not always provide an accurate reflection of the agent's performance. This proposal suggests that calls abandoned before an agent has the chance to respond (i.e., within 5 seconds of being presented to an agent) should not be counted as abandoned calls against agents' metrics.