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Disable DTMF Input After Voicemail Greeting Begins

When a caller reaches a user's voicemail greeting, DTMF input remains active. If the caller presses a key during or after the voicemail greeting, the system may interpret the DTMF input and trigger the corresponding action.

Once the voicemail greeting begins:

  1. DTMF input should be ignored.
  2. Pressed keys should not trigger any additional call-routing actions.
  3. The caller should remain in the voicemail flow and be able to leave a message normally.
7 votes

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Lynce shared this idea  ·   ·  Report…  ·  Admin →
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  • Ahmad commented  ·   ·  Report

    Business Value & Impact:
    Improved User Experience: Prevents callers from getting routed to random team members when they simply meant to skip an announcement or interacted with their dial pad.

    Fewer Dropped / Misrouted Calls: Ensures voicemails are recorded reliably without accidental call transfers.

    Admin Flexibility: Gives system administrators granular control over call flow behavior across Call Queues, User Extensions, and Message-Only Extensions.