Settings and activity

129 results found

1. ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS

   139 votes

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   Under Review  ·  16 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Johnsilou Castillano supported this idea  ·  Jun 7, 2024

2. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   646 votes

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   Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Johnsilou Castillano supported this idea  ·  Jun 6, 2024

3. Added ring on IVR menu greetings

   12 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Johnsilou Castillano supported this idea  ·  Jun 4, 2024

4. Allow all users to use texting system with the company phone number

   23 votes

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   Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Johnsilou Castillano supported this idea  ·  Jun 3, 2024

5. Email correspondence within a case should be visible in the support site case information

   15 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Johnsilou Castillano supported this idea  ·  Jun 3, 2024

6. Allow Use of any Number as Caller ID by Any User from Any Site

   40 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Johnsilou Castillano supported this idea  ·  Jun 3, 2024

7. User Role Permission: Access to User List only

   12 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Johnsilou Castillano supported this idea  ·  May 29, 2024

8. Option for custom answer(custom text field) in the webinar Poll

   6 votes

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   0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Johnsilou Castillano supported this idea  ·  May 28, 2024

9. for the app to pause recording from ACR

   10 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Johnsilou Castillano supported this idea  ·  May 28, 2024

10. Call Logs Reports Account Identifier

    7 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Johnsilou Castillano supported this idea  ·  May 28, 2024

11. Sync Zoho Contacts into RingCentral App

    20 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Johnsilou Castillano supported this idea  ·  May 24, 2024

12. Agent Analytics: Log Agent Queue Uptime

    9 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Johnsilou Castillano supported this idea  ·  May 24, 2024

13. Change Keyboard Shortcuts in RingCentral App

    18 votes

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    Future Consideration  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Johnsilou Castillano supported this idea  ·  May 16, 2024

14. Improve the overall expereince of National and International whitelisting

    58 votes

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    6 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    We appreciate your feedback everyone. This is actively being looked into by our Fraud, Risk and Security team, along with our Account Management Teams. You'll start to see improvements over the next couple of months!

    Johnsilou Castillano supported this idea  ·  May 15, 2024

15. To be able to view how many hours does a user spend on Do not disturb

    9 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Johnsilou Castillano supported this idea  ·  May 14, 2024

16. Show what number your customer is calling with customer number.

    8 votes

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    Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Johnsilou Castillano supported this idea  ·  May 14, 2024

17. Disable Voicemail - Enable Faxing

    26 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Johnsilou Castillano supported this idea  ·  May 13, 2024

18. Extending Call Log Retention Past 1 Year

    32 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Johnsilou Castillano supported this idea  ·  May 13, 2024

19. Enable recording disclaimer in RCV

    11 votes

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Johnsilou Castillano supported this idea  ·  May 10, 2024

20. Ability to add paging extensions to Presence settings of user extensions

    17 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Johnsilou Castillano supported this idea  ·  May 8, 2024