Settings and activity
22 results found
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2 votes
Alastair
shared this idea
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1 voteAlastair
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1 voteAlastair
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4 votesAlastair
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17 votesAlastair
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138 votesFuture Consideration ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
September 2023 UpdateThank you for your responses and feedback everyone! Product has completed their research into this possibility and have confirmed that at this time, the feature is not on any upcoming roadmaps. With this update, the status for the idea has been changed to Future Consideration. Hello everyone, Thank you for your interest in this idea. As our product managers are researching this feature, they'd like to know if you want this to be for Direct Messages and Teams, or just Direct Messages? Please leave your feedback and use case via comment. Thanks all!An error occurred while saving the comment An error occurred while saving the comment Alastair
commented
This would be incredibly useful to make sure colleagues and directors have read key messages. At the moment I have to call the message recipient to check they have read my message - which is a bit pointless and wastes time since I could have called in the first place.Every major chat platform, like WhatsApp and co, has a feature like this and I a surprised that RC has not added this.
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10 votes
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59 votes
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12 votes
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161 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi all, there's a DND Sync on hardphone toggle that may need to be enabled for your account if presence sync is not working as expected. Please contact support for assistance in getting this enabled on your account!
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16 votes
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7 votes
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32 votes
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11 votes
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33 votes
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12 votes
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46 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now available! Please ensure you are on the latest version of the app.
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3 votes
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88 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now available as an additional drop down in the User Settings.
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564 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now live! Check it out in app under Notifications and Audio
Indicators for both direct and team messages would be ideal as follows but 'direct messages' is the most essential.DIRECT - So if you send a colleague an important message then you can see if they have read it before picking up the phone to them to chase themTEAM - Would be useful to see who has seen the message and be sure all have been alerted. A perfect example of this is when today I updated our key servers and want to be sure all users have taken note of my message warning before I start.I agree with the other posts that there should be a way to disable team or direct messages individually. Perhaps in the 'new message' area there could be a tick option to indicate if this message should be tracked as to if users have read it - defaulted to the setting you have set at application-level for each of these types of confirmation, but allowing a per-message override. But if this per message setting is too complicated then ALL messages should have this applied to them.To compliment your current message functionality, where it indicates that a message has been edited (and the time if you hover over that notification), the icon / user picture should also indicated when each person read it. That way you can tell if the user has read the edit or read the previous version - it may make quite a difference depending on how much you have edited the message.