Settings and activity

81 results found

1. Reporting for Contact Center Numbers in RCO

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   Future Consideration  ·  2 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Brandon Hewett supported this idea  ·  Apr 24, 2025

2. Contact Directory be automatically integrated with RingCentral account's Company directory

   13 votes

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   Future Consideration  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Brandon Hewett supported this idea  ·  Apr 24, 2025

3. Contact Center Routing Number in the RC App directory

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   New  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Brandon Hewett supported this idea  ·  Apr 24, 2025

4. Option to Tick/Untick the "Phone Number" in the "Publish in Company Directory

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Brandon Hewett supported this idea  ·  Apr 24, 2025

5. Easily add Contact Center numbers and RingCentral IVR extensions to the company directory

   12 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Brandon Hewett supported this idea  ·  Apr 24, 2025

6. Remove the primary number as the outbound caller ID

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Brandon Hewett supported this idea  ·  Apr 24, 2025

7. Call Queue Manager Access to Call Logs Exclusive to Call Queue Members

   22 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Brandon Hewett supported this idea  ·  Apr 21, 2025

8. Allow option to transfer to queues in addition to users

   7 votes

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   New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Brandon Hewett supported this idea  ·  Jan 3, 2025

9. Allow handling of multiple Call Queue calls

   116 votes

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   26 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Admins, learn how to set up this feature here!

   Brandon Hewett supported this idea  ·  Dec 12, 2024

10. Allow Administrator to disable "Auto-answer call" feature

    122 votes

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    14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    This is available! Learn more here.

    Brandon Hewett supported this idea  ·  Dec 11, 2024

11. Auto Answer Feature sync in Physical Deskphone provisioned

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Brandon Hewett supported this idea  ·  Dec 11, 2024

12. Permission based auto answer function so Managers can control auto answer functions on RC Softphone.

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Brandon Hewett supported this idea  ·  Dec 4, 2024

13. Restrict Email Updates to Authorized Domains in User Profile

    13 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Brandon Hewett supported this idea  ·  Nov 19, 2024

14. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

    186 votes

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    12 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn more about controlling user access to the accept queue calls feature here!

    Brandon Hewett supported this idea  ·  Nov 6, 2024

15. Select Caller ID

    6 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Brandon Hewett supported this idea  ·  Aug 7, 2024

16. Assign co-host in RingCentral Video

    90 votes

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    20 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Future Consideration  ·  AdminUserVoice Admin (Admin, RingCentral) responded

    Thanks for the continued feedback on this one.

    
    

    To clarify how RingCentral Video works today: if the meeting host hasn't joined, the first participant from your account to join is automatically given host/moderator controls — so a scheduled or recurring meeting can start and run even when the original host is out.

    
    

    We also hear the specific request here: the ability to designate a named co-host or alternate host when scheduling, so a chosen colleague reliably holds those controls regardless of join order — and so dependent actions like automatic recording or breakout room management work as expected. That capability isn't available in RCV today.

    
    

    This remains on our backlog. It isn't on the near-term roadmap yet, but the interest here is heard and we'll update this thread as our plans develop.

    
    

    Brandon Hewett supported this idea  ·  Jul 23, 2024

17. Voicemail Setting Permission for custom role

    36 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Brandon Hewett supported this idea  ·  Apr 22, 2024

18. RC App and RCV Casting Feature to screen, monitor, projector, or TV

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Brandon Hewett shared this idea  ·  Sep 22, 2022

19. Custom modification of extension permissions in Admin Portal

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Brandon Hewett shared this idea  ·  Apr 28, 2023

20. RC App Video quality Monitoring/Controls

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Brandon Hewett shared this idea  ·  Mar 5, 2023