Settings and activity

81 results found

1. Reporting for Contact Center Numbers in RCO

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   Future Consideration  ·  2 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Brandon Hewett supported this idea  ·  Apr 24, 2025

2. Contact Directory be automatically integrated with RingCentral account's Company directory

   12 votes

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   Future Consideration  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Brandon Hewett supported this idea  ·  Apr 24, 2025

3. Contact Center Routing Number in the RC App directory

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   New  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Brandon Hewett supported this idea  ·  Apr 24, 2025

4. Option to Tick/Untick the "Phone Number" in the "Publish in Company Directory

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Brandon Hewett supported this idea  ·  Apr 24, 2025

5. Easily add Contact Center numbers and RingCentral IVR extensions to the company directory

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Brandon Hewett supported this idea  ·  Apr 24, 2025

6. Remove the primary number as the outbound caller ID

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Brandon Hewett supported this idea  ·  Apr 24, 2025

7. Call Queue Manager Access to Call Logs Exclusive to Call Queue Members

   21 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Brandon Hewett supported this idea  ·  Apr 21, 2025

8. Allow option to transfer to queues in addition to users

   7 votes

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   New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Brandon Hewett supported this idea  ·  Jan 3, 2025

9. Allow handling of multiple Call Queue calls

   116 votes

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   26 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Admins, learn how to set up this feature here!

   Brandon Hewett supported this idea  ·  Dec 12, 2024

10. Allow Administrator to disable "Auto-answer call" feature

    121 votes

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    14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    This is available! Learn more here.

    Brandon Hewett supported this idea  ·  Dec 11, 2024

11. Auto Answer Feature sync in Physical Deskphone provisioned

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Brandon Hewett supported this idea  ·  Dec 11, 2024

12. Permission based auto answer function so Managers can control auto answer functions on RC Softphone.

    11 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Brandon Hewett supported this idea  ·  Dec 4, 2024

13. Restrict Email Updates to Authorized Domains in User Profile

    13 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Brandon Hewett supported this idea  ·  Nov 19, 2024

14. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

    186 votes

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    12 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn more about controlling user access to the accept queue calls feature here!

    Brandon Hewett supported this idea  ·  Nov 6, 2024

15. Select Caller ID

    6 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Brandon Hewett supported this idea  ·  Aug 7, 2024

16. Assign co-host in RingCentral Video

    90 votes

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    Future Consideration  ·  20 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Brandon Hewett supported this idea  ·  Jul 23, 2024

17. Voicemail Setting Permission for custom role

    36 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Brandon Hewett supported this idea  ·  Apr 22, 2024

18. RC App and RCV Casting Feature to screen, monitor, projector, or TV

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Brandon Hewett shared this idea  ·  Sep 22, 2022

19. Custom modification of extension permissions in Admin Portal

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Brandon Hewett shared this idea  ·  Apr 28, 2023

20. RC App Video quality Monitoring/Controls

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Brandon Hewett shared this idea  ·  Mar 5, 2023