← RingCentral Ideas

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13 results found

  1. RingCX - Survey report

    27 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Steven Jurisic supported this idea  · 

  2. Provide meeting registration capability for RCM

    1 vote
    Under Review  ·  0 comments  ·  Events & Video » Legacy Meetings (RCM)  ·  Admin →
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    Steven Jurisic shared this idea  · 

  3. RCV - Invite by RC APP & Invite by Teams

    6 votes
    Under Review  ·  2 comments  ·  Events & Video » Other  ·  Admin →
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    An error occurred while saving the comment
    Steven Jurisic commented  · 

    When in an RCV meeting, it would be useful to be able to invite additional users via Glip. Currently when clicking the Invite button the only options provided are
    invite by phone
    invite by email
    copy meeting link
    Would be great if there was another option "invite via Glip". This would allow a user to search for another user within the RCV interface and view their presence, and if available invite them directly via Glip into the meeting.This would also demonstrate tighter integration between Message and Video

  4. Add Names Against Caller ID Options

    3 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Steven Jurisic shared this idea  · 

  5. Enable OSH with Personal Connection Priority Blending

    4 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Steven Jurisic shared this idea  · 

  6. Separate call recording announcements for internal and external calls

    25 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    An error occurred while saving the comment
    Steven Jurisic commented  · 

    Some customers play a message to callers in queue that their call will be recorded. If a queue member answers and then transfers the call to another queue or user where automatic call recording is enabled, the message will be played a second time. Having this message played back to a caller multiple times is not a good caller experience.

  7. Video/Meeting Presence in HUD

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  8. Tiered Dispositions

    10 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  9. Enable syncing of contact/address book across all users

    124 votes
    28 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  10. Corporate Directory - External contacts

    19 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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  11. Enable a true DND presence sync

    166 votes
    17 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi all, there's a DND Sync on hardphone toggle that may need to be enabled for your account if presence sync is not working as expected. Please contact support for assistance in getting this enabled on your account!

  12. Ability to Login/Logout from Call Queues on Desktop Phones

    27 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Admin →
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  13. Caller ID: Restrict/Grant Access to Caller ID's Per User/Role

    34 votes
    Planned  ·  1 comment  ·  Phone & Messaging » Accessibility  ·  Admin →
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