Settings and activity

64 results found

1. Quality of Service (QoS) Portal for RingCX Calls

   68 votes

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   New  ·  12 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Kim supported this idea  ·  Aug 29, 2025

2. Report DID's SMS campaign & SMS Status

   17 votes

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   New  ·  2 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Kim supported this idea  ·  Aug 28, 2025

3. Allowing agents to solve digital interactions from folder view with a manual pull.

   16 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Kim supported this idea  ·  Aug 22, 2025

4. Combine User List and User Device Export

   23 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Kim supported this idea  ·  Jul 1, 2025

5. Option to Disable Group SMS

   18 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Kim supported this idea  ·  Jun 16, 2025

6. Cost Centers built in RCX

   42 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Kim supported this idea  ·  Jun 12, 2025

7. Have a report which shows all uses who have a divert on their phone

   33 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Kim supported this idea  ·  Feb 3, 2025

8. Permanently minimize the AI Notes and Transcript box

   86 votes

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   20 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Hi all, when the call screen/ dialer is popped out of the app, you are now able to minimize the AI Transcript and Note screen. Please ensure you are on the latest version of the app for this update. Thank you!

   Kim supported this idea  ·  Jan 10, 2025

9. SIP Deskphone for Elevator/Door System

   13 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   An error occurred while saving the comment
   Kim commented  ·  Nov 6, 2024  ·  Edit…  ·  Delete…

   RingCentral has POTs in a box, for Elevator usage.

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10. Disable DTMF Codes/Shortcuts

    16 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Kim commented  ·  Jul 2, 2024  ·  Edit…  ·  Delete…

    Having the ability to toggle off the DTMF shortcuts would be a good feature for my customers, as they use certain keystrokes to program devices. For example, # # is currently a shortcut to put the caller on hold.

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    Kim supported this idea  ·  Jul 2, 2024

11. Ability for chat group admins to add hashtags to chat groups

    10 votes

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    New  ·  1 comment  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Jun 26, 2024

12. Auto enroll users to pre-defined chat groups based on their role

    10 votes

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    New  ·  1 comment  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Jun 26, 2024

13. Automatic Call Recording

    19 votes

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    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Jun 7, 2024

14. RingCentral App Compatibility with Azure Virtual Desktop

    13 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Jun 6, 2024

15. Having the ability to search contacts via company name using RingCentral Unified app

    20 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Kim commented  ·  May 14, 2024  ·  Edit…  ·  Delete…

    This shouldn't have to be a feature request; it is possible in the Standalone Phone App that the customer migrated from.

    Searching by Company Name is very important.

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    Kim supported this idea  ·  May 14, 2024

16. Forward caller id from Parking Lot

    31 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  May 7, 2024

17. Support for SSO across multiple Entra ID tenants.

    130 votes

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    Under Review  ·  11 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Apr 18, 2024

18. Live report access for users that is not a Super Admin

    15 votes

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    2 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Kim commented  ·  Mar 29, 2024  ·  Edit…  ·  Delete…

    This is available already.

    Create a dashboard, and display it in the call center.

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19. License Limit

    12 votes

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    0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Kim shared this idea  ·  Mar 29, 2024

20. Allow SMS Outbound Caller ID Change

    58 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Kim commented  ·  Mar 13, 2024  ·  Edit…  ·  Delete…

    This is very important for customers who would like to have responses to SMS go to a single number. I.E. Appointment Reminders

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    Kim supported this idea  ·  Mar 13, 2024