Settings and activity

81 results found

1. RingCentral Outlook plugin for Mac

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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   StrategiCom shared this idea  ·  Dec 30, 2021

2. Include site info in HUD

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   StrategiCom shared this idea  ·  May 19, 2023

3. Deskphone pairing play voicemail

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   1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   StrategiCom shared this idea  ·  Dec 4, 2023

4. Shared SMS were multiple users can receive and send SMS on specific number

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   127 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Update March 2024: This feature has been delayed. Current estimated timeline is Q4 2024. 

   
   

   Planned for Q2 2024.

5. Configure phone buttons for items other than Presence

   20 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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6. Add Soft Key for Paging Devices and Overhead paging

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   Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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7. Option to keep RingCentral phone call window open when answering from a paired deskphone

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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8. Make Call Pickup Groups available in the HUD when Deskphone Pairing is on

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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9. Add support for Yealink T54W with Deskphone Pairing

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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10. Custom Emojis

    63 votes

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    Under Review  ·  20 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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11. Save Custom Status for Quick Access

    13 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    The app now remembers you last 6 statuses!

12. Customize Default Statuses for RingCentral Desktop/Phone App for Company wide

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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13. Edit option for custom status

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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14. Use the app in conjunction with a physical phone

    153 votes

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    1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This feature is currently in open beta and available for all!

15. Enable a true DND presence sync

    160 votes

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    14 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Coming June 2024!

16. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    479 votes

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    Future Consideration  ·  72 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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17. Text from the same main user number

    343 votes

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    60 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users

18. Adjust how missed calls are categorized for group calls

    471 votes

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    59 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status

19. Share VMs with users from other sites

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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20. Show availability/status in Company contact list.

    101 votes

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    Implemented  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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