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Settings and activity

222 results found

  1. Add the ability to include Limited Extensions in Call Queue groups.

    18 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Bianca Serrano supported this idea  · 

  2. Allow Super Admin Users to Manage What Counts as an Abandoned Call

    46 votes

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    Implemented  ·  8 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Bianca Serrano supported this idea  · 

  3. Call Queue ring simultaneously the overflow into another call queue simultaneously

    19 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Bianca Serrano supported this idea  · 

  4. Simultaneous protocol to be added in call queue overflow

    7 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Bianca Serrano supported this idea  · 

  5. choose which users/extensions will be archived

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Bianca Serrano supported this idea  · 

  6. Implement a feature that gives paid RingCentral accounts priority access to the newest app builds and updates.

    15 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Bianca Serrano supported this idea  · 

  7. Ability to change line 1 and line 2 presence for Deskphones

    9 votes

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    New  ·  0 comments  ·  Events & Video » Other  ·  Admin →
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    Bianca Serrano supported this idea  · 

  8. Delete bulk messages/Conversation in Unified App

    151 votes

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    Future Consideration  ·  57 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Bianca Serrano supported this idea  · 

  9. Automated Call for Downtime

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Bianca Serrano supported this idea  · 

  10. Allowing customers to log in using their email address to a different account even if it is already associated to another account.

    7 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Bianca Serrano supported this idea  · 

  11. Add ability to allow a user to view another user's text message

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Bianca Serrano supported this idea  · 

  12. run user status report

    50 votes

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    Under Review  ·  10 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Bianca Serrano supported this idea  · 

  13. Assign Scorecards based on Team/Individual

    9 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    RingSense has added support to assign scorecards to specific teams; call types; duration; source etc. These filters can be used for precise targeting of a scorecard.

    You can find the details in the release notes - https://support.ringcentral.com/release-notes/ringsense.html

    and the support website - https://support.ringcentral.com/article-v2/Creating-and-managing-scorecards-in-RingSense.html?brand=RingCentral&product=RingSense&language=en_US

    Additionally, you can see the criteria while creating a new scorecard or editing an existing one as shown in the attached screenshot

    Bianca Serrano supported this idea  · 

  14. Disconnect call queue call when no call queue member is available

    16 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Bianca Serrano supported this idea  · 

  15. Receive OTP from websites

    209 votes

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    Under Review  ·  46 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Bianca Serrano supported this idea  · 

  16. Forward faxes to a external number

    30 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Bianca Serrano supported this idea  · 

  17. AI/NLU for Voice Bots (IVR)

    12 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Bianca Serrano supported this idea  · 

  18. Integrated Company Directory Should Be Automatically Synced with Deskphones's Directory

    10 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Developer Console  ·  Admin →
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    Bianca Serrano supported this idea  · 

  19. Outbound Caller ID Name on Call Queue

    22 votes

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    New  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Bianca Serrano supported this idea  · 

  20. RC Fax account forwarding to external fax number

    31 votes

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    1 comment  ·  Phone & Messaging » Fax  ·  Admin →
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    Bianca Serrano supported this idea  · 
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