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← RingCentral Ideas

Settings and activity

239 results found

  1. Allow Super Admin Users to Manage What Counts as an Abandoned Call

    48 votes

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    Implemented  ·  9 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Bianca supported this idea  · 

  2. Call Queue ring simultaneously the overflow into another call queue simultaneously

    19 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Bianca supported this idea  · 

  3. Simultaneous protocol to be added in call queue overflow

    7 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Bianca supported this idea  · 

  4. choose which users/extensions will be archived

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Bianca supported this idea  · 

  5. Implement a feature that gives paid RingCentral accounts priority access to the newest app builds and updates.

    15 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Bianca supported this idea  · 

  6. Ability to change line 1 and line 2 presence for Deskphones

    9 votes

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    New  ·  0 comments  ·  Events & Video » Other  ·  Admin →
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    Bianca supported this idea  · 

  7. Delete bulk messages/Conversation in Unified App

    153 votes

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    Future Consideration  ·  59 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Bianca supported this idea  · 

  8. Automated Call for Downtime

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Bianca supported this idea  · 

  9. Allowing customers to log in using their email address to a different account even if it is already associated to another account.

    7 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Bianca supported this idea  · 

  10. Add ability to allow a user to view another user's text message

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Bianca supported this idea  · 

  11. run user status report

    54 votes

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    Under Review  ·  12 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Bianca supported this idea  · 

  12. Assign Scorecards based on Team/Individual

    9 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    RingSense has added support to assign scorecards to specific teams; call types; duration; source etc. These filters can be used for precise targeting of a scorecard.

    You can find the details in the release notes - https://support.ringcentral.com/release-notes/ringsense.html

    and the support website - https://support.ringcentral.com/article-v2/Creating-and-managing-scorecards-in-RingSense.html?brand=RingCentral&product=RingSense&language=en_US

    Additionally, you can see the criteria while creating a new scorecard or editing an existing one as shown in the attached screenshot

    Bianca supported this idea  · 

  13. Disconnect call queue call when no call queue member is available

    16 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Bianca supported this idea  · 

  14. Receive OTP from websites

    233 votes

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    Under Review  ·  51 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Bianca supported this idea  · 

  15. Forward faxes to a external number

    32 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Bianca supported this idea  · 

  16. AI/NLU for Voice Bots (IVR)

    12 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Bianca supported this idea  · 

  17. Integrated Company Directory Should Be Automatically Synced with Deskphones's Directory

    10 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Developer Console  ·  Admin →
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    Bianca supported this idea  · 

  18. Outbound Caller ID Name on Call Queue

    23 votes

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    New  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  19. RC Fax account forwarding to external fax number

    35 votes

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    3 comments  ·  Phone & Messaging » Fax  ·  Admin →
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  20. Ability to turn off the voicemail feature for the whole account

    10 votes

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    1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Bianca supported this idea  · 
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