Settings and activity

58 results found

1. Sync RC status with Microsoft Office (Teams/Outlook)

   123 votes

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   3 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminPratyusha (Senior Product Manager, Productivity, RingCentral) responded

   GA in 2H 2023. 

   User guide: https://support.ringcentral.com/article-v2/Navigating-presence-sync-as-a-user-in-Microsoft-Teams.html?brand=RingCentral&product=RingEX&language=en_US

   Admin guide: https://support.ringcentral.com/article-v2/Navigating-presence-sync-as-an-admin-in-Microsoft-Teams.html?brand=RingCentral&product=RingEX&language=en_US

   Dennis supported this idea  ·  Jun 17, 2025

2. Enable SMS Service for Australia Numbers

   48 votes

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   Under Review  ·  10 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Dennis supported this idea  ·  May 28, 2025

3. bring call queue management into the app

   23 votes

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   Future Consideration  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Dennis supported this idea  ·  May 19, 2025

4. Rejected calls should not return on the same member on call queue

   28 votes

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   2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Dennis supported this idea  ·  May 15, 2025

5. Activate RC mobile app to answer a forwarded call from another RC extension

   9 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Dennis supported this idea  ·  May 12, 2025

6. Allow Blocking Outbound Calls by Number

   188 votes

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   Under Review  ·  36 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Dennis commented  ·  May 8, 2025  ·  Edit…  ·  Delete…

   Ability to block Outbound calls for a single number in RingEX and RingCX

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   Dennis supported this idea  ·  May 8, 2025

7. RingSense for CX Quality Average

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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   Dennis shared this idea  ·  Apr 3, 2025

8. Calendar Presence Is On | O365 Outlook Calendar

   18 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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   Dennis supported this idea  ·  Mar 28, 2025

9. Have search option of dial group added to Ring Sense

   40 votes

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   New  ·  2 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Dennis shared this idea  ·  Mar 26, 2025

10. Increase contact maximum capacity

    19 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Dennis supported this idea  ·  Mar 26, 2025

11. Increase Company contact limit

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Dennis supported this idea  ·  Mar 26, 2025

12. Receive call queue SMS notification on Ring Central phone numbers

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Dennis supported this idea  ·  Mar 24, 2025

13. Transfer Calls from from Ringcx to RingEX park location is not working

    1 vote

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Dennis shared this idea  ·  Mar 10, 2025

14. Allow More Than 10,000 Contacts

    64 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Dennis supported this idea  ·  Feb 19, 2025

15. RingCX- Option to tell callers how many other callers are ahead of them when a queue is full

    3 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Dennis shared this idea  ·  Feb 14, 2025

16. Increase Data Retention for Automatic Call recording (Data Retention Policy)

    152 votes

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    Under Review  ·  21 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Dennis supported this idea  ·  Jan 23, 2025

17. Show an account's entire list of user groups from the user extension level

    5 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Dennis supported this idea  ·  Jan 16, 2025

18. See all support cases in the support portal

    18 votes

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    1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Dennis supported this idea  ·  Jan 6, 2025

19. have the fax subject line appear in the FAILED fax transmission receipt

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Dennis supported this idea  ·  Oct 15, 2024

20. Add ring group to call queues

    25 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Dennis supported this idea  ·  Aug 31, 2024