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← RingCentral Ideas

Settings and activity

31 results found

  1. Sync RingCentral Desktop Application With RingCX

    332 votes

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    Planned  ·  28 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Benny supported this idea  · 

  2. Agent State

    1 vote

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Benny shared this idea  · 

  3. Shared SMS were multiple users can receive and send SMS on specific number

    1,446 votes

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    Implemented  ·  342 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  4. Enable AI transcription on Desk phone

    305 votes

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    Planned  ·  86 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Benny commented  · 

    Would also like this feature enabled please.

    Benny supported this idea  · 

  5. Upload custom fax coversheets using the "Templates" management feature.

    53 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Benny commented  · 

    Please make this happen, this is an older Feature request, kinda weird how this hasn't been implemented yet.

    Benny supported this idea  · 

  6. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    685 votes

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    Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  7. Bulk Upload Devices

    34 votes

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    4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  8. Poly CCX 700

    2 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Admin →
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    Benny shared this idea  · 

  9. Access to everyone's voicemails by clicking on there extension without a password as Super admin!

    87 votes

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    Under Review  ·  15 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  10. Admin can change other users' presence status and presence message

    30 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Application  ·  Admin →
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  11. Set Users Status on their behalf

    68 votes

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    Under Review  ·  15 comments  ·  Phone & Messaging » Other  ·  Admin →
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