Settings and activity

14 results found

1. Adjust the Prompt repeat times of IVR menu

   29 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Benny commented  ·  Sep 3, 2025  ·  Edit…  ·  Delete…

   Yes please enable this feature. :)

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   Benny supported this idea  ·  Sep 3, 2025

2. Enhance Agent States

   63 votes

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   Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Benny supported this idea  ·  Aug 5, 2025

3. Extension dialing between CX and EX

   126 votes

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   Future Consideration  ·  23 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Benny supported this idea  ·  Aug 5, 2025

4. Sync RingCentral Desktop Application With RingCX

   281 votes

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   Planned  ·  21 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Benny supported this idea  ·  Aug 5, 2025

5. Agent State

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Benny shared this idea  ·  Aug 5, 2025

6. Shared SMS were multiple users can receive and send SMS on specific number

   1,354 votes

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   313 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica H. (Admin, RingCentral) responded

   This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

   
   

   Thank you!

   Benny supported this idea  ·  Jul 30, 2025

7. Enable AI transcription on Desk phone

   235 votes

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   Planned  ·  65 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Benny commented  ·  Apr 7, 2025  ·  Edit…  ·  Delete…

   Would also like this feature enabled please.

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   Benny supported this idea  ·  Apr 7, 2025

8. Upload custom fax coversheets using the "Templates" management feature.

   41 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Benny commented  ·  Apr 7, 2025  ·  Edit…  ·  Delete…

   Please make this happen, this is an older Feature request, kinda weird how this hasn't been implemented yet.

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   Benny supported this idea  ·  Apr 7, 2025

9. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   658 votes

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   Future Consideration  ·  104 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Benny supported this idea  ·  May 22, 2024

10. Bulk Upload Devices

    26 votes

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    2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Benny shared this idea  ·  Mar 21, 2024

11. Poly CCX 700

    2 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Benny shared this idea  ·  Nov 27, 2023

12. Access to everyone's voicemails by clicking on there extension without a password as Super admin!

    78 votes

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    Under Review  ·  12 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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13. Admin can change other users' presence status and presence message

    29 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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14. Set Users Status on their behalf

    66 votes

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    Under Review  ·  15 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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