Settings and activity

14 results found

1. Adjust the Prompt repeat times of IVR menu

   23 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Benny commented  ·  Sep 3, 2025  ·  Edit…  ·  Delete…

   Yes please enable this feature. :)

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   Benny supported this idea  ·  Sep 3, 2025

2. Enhance Agent States

   59 votes

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   Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Benny supported this idea  ·  Aug 5, 2025

3. Extension dialing between CX and EX

   108 votes

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   Under Review  ·  21 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Benny supported this idea  ·  Aug 5, 2025

4. Sync RingCentral Desktop Application With RingCX

   245 votes

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   Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Benny supported this idea  ·  Aug 5, 2025

5. Agent State

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Benny shared this idea  ·  Aug 5, 2025

6. Shared SMS were multiple users can receive and send SMS on specific number

   796 votes

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   164 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Good news everyone! Our Product team is working on a new Shared SMS product that will be available to RingEX customers for private beta testing in September and are ready to begin waitlisting customers who are interested today!

   
   

   To join the waitlist and learn more about this private beta program, please email us at ideas@ringcentral.com and let us know you are interested in our Shared SMS beta. Our Product team will follow up shortly after.

   
   

   Thank you! 

   Benny supported this idea  ·  Jul 30, 2025

7. Enable AI transcription on Desk phone

   196 votes

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   Planned  ·  56 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Benny commented  ·  Apr 7, 2025  ·  Edit…  ·  Delete…

   Would also like this feature enabled please.

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   Benny supported this idea  ·  Apr 7, 2025

8. Upload custom fax coversheets using the "Templates" management feature.

   38 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Benny commented  ·  Apr 7, 2025  ·  Edit…  ·  Delete…

   Please make this happen, this is an older Feature request, kinda weird how this hasn't been implemented yet.

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   Benny supported this idea  ·  Apr 7, 2025

9. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   642 votes

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   Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Benny supported this idea  ·  May 22, 2024

10. Bulk Upload Devices

    24 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Benny shared this idea  ·  Mar 21, 2024

11. Poly CCX 700

    2 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Benny shared this idea  ·  Nov 27, 2023

12. Access to everyone's voicemails by clicking on there extension without a password as Super admin!

    77 votes

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    Under Review  ·  11 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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13. Admin can change other users' presence status and presence message

    27 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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14. Set Users Status on their behalf

    66 votes

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    Under Review  ·  15 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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