Settings and activity

6 results found

1. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   540 votes

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   Future Consideration  ·  87 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   SendACare After-Hours VM supported this idea  ·  May 22, 2024

2. Bulk Upload Devices

   11 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   SendACare After-Hours VM shared this idea  ·  Mar 21, 2024

3. Poly CCX 700

   2 votes

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   0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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   SendACare After-Hours VM shared this idea  ·  Nov 27, 2023

4. Access to everyone's voicemails by clicking on there extension without a password as Super admin!

   75 votes

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   Under Review  ·  11 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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5. Admin can change other users' presence status and presence message

   22 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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6. Set Users Status on their behalf

   64 votes

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   Under Review  ·  14 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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