Settings and activity
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58 votes
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2 votesBenny
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11 votes
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33 votesBenny
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45 votesBenny
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15 votes
An error occurred while saving the comment Benny
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Under the display settings of the call queue, there are two display options, change them both to either Call Queue Name or Call Queue Extension Number, this should fix the issue.
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1 voteBenny
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38 votesBenny
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9 votesBenny
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40 votesBenny
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12 votesBenny
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2 votesBenny
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10 votes
An error occurred while saving the comment Benny
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For those needing this feature, it's under the site settings->call recordings->there is a check box for "Allow mute in auto call recordings", this will give your agents the ability to mute sensitive information during the call; however, this check box affects all calls queue's that are programmed under the site you're making the change to.
Benny
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An error occurred while saving the comment Benny
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Make this an option by queue extension, so it's not affecting all the queues created under the site.
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2 votesBenny
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223 votesBenny
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36 votes
An error occurred while saving the comment Benny
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Yes please enable this feature. :)
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67 votesBenny
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169 votesBenny
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329 votesBenny
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1 voteBenny
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In the RingCentral admin portal you can do this by going to More-Account Settings-Appearance-Email Notifications. There is a free text box that you can edit the body of the email to make it more uniform. You can also include a Logo of your company under the "Custom Logo" section.