Settings and activity
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6 votes
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40 votesBenny
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12 votesBenny
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2 votesBenny
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10 votes
An error occurred while saving the comment Benny
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An error occurred while saving the comment Benny
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Make this an option by queue extension, so it's not affecting all the queues created under the site.
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120 votesBenny
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2 votesBenny
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208 votesBenny
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34 votes
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Yes please enable this feature. :)
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67 votesBenny
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162 votesBenny
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325 votesBenny
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1 voteBenny
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1,444 votesBenny
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283 votes
An error occurred while saving the comment Benny
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Would also like this feature enabled please.
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46 votes
An error occurred while saving the comment Benny
commented
Please make this happen, this is an older Feature request, kinda weird how this hasn't been implemented yet.
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675 votesBenny
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31 votesBenny
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2 votesUnder Review · 0 comments · Developer Platform, APIs, & Integrations » Integrations: Other · Admin →Benny
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83 votes
For those needing this feature, it's under the site settings->call recordings->there is a check box for "Allow mute in auto call recordings", this will give your agents the ability to mute sensitive information during the call; however, this check box affects all calls queue's that are programmed under the site you're making the change to.