Settings and activity

18 results found

1. Hi, Could we have an option to download the Business Analytics reports in a pdf and excel format the same as the Performance reports?

   15 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Joshua supported this idea  ·  Sep 30, 2025

2. Export message data in a readable format like a conversation in the app

   33 votes

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   1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Joshua supported this idea  ·  Sep 10, 2025

3. Add Voicemail Transcription for Contact Center

   12 votes

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   Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Joshua supported this idea  ·  Sep 10, 2025

4. Allow for Call Transcripts to be Backed Up via RC Archiver

   17 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Joshua supported this idea  ·  Sep 5, 2025

5. Bulk license transfer for Cost Center

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   New  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Joshua supported this idea  ·  Sep 5, 2025

6. QoS for VIDEO is no longer drilling down correctly

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   New  ·  0 comments  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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   Joshua supported this idea  ·  Sep 3, 2025

7. RingCX Queue/Global Phonebook used for Manual Outbound Calls

   75 votes

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   Future Consideration  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Joshua supported this idea  ·  Mar 4, 2025

8. Reports to be edited by others

   21 votes

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Joshua supported this idea  ·  Apr 23, 2024

9. Support for SSO across multiple Entra ID tenants.

   106 votes

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   New  ·  9 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Joshua supported this idea  ·  Apr 18, 2024

10. Automatically print fax from RC Unified App.

    12 votes

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    Future Consideration  ·  2 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Joshua shared this idea  ·  May 5, 2021

11. Allow forwarding of reserved non-emergency numbers (I.e. 311) to local authority

    22 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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12. SMS Auto-Forwarding

    91 votes

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    Under Review  ·  25 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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13. Ability for agent to stay on the line after transferring to an external number.

    39 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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14. Inbound Faxing with Announcement Enabled

    18 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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15. Create Download List for Message-Only Extensions

    19 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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16. Add Polycom VVX 600 as supported device for Hot Desking

    16 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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17. Make RingCentral app for android and ios compatible for Microsoft Intune

    20 votes

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    Implemented  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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18. Option Not to Launch RC Application after Installation

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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