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22 results found

  1. Automatic voice translation

    5 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Joshua supported this idea  · 

  2. Download Teams messages, including all reactions, images, files, and other documents shared within those messages.

    3 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Joshua supported this idea  · 

  3. Messaging data export in a more legible format

    31 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Admin →
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  4. m trying to backup my chat from ringcentral application,the file which I'm getting in json format.so i can't read those chats in json fo...

    5 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Joshua supported this idea  · 

  5. Hi, Could we have an option to download the Business Analytics reports in a pdf and excel format the same as the Performance reports?

    17 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  6. Export message data in a readable format like a conversation in the app

    36 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  7. Add Voicemail Transcription for Contact Center

    12 votes

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    Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Joshua supported this idea  · 

  8. Allow for Call Transcripts to be Backed Up via RC Archiver

    18 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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  9. Bulk license transfer for Cost Center

    16 votes

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    New  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  10. QoS for VIDEO is no longer drilling down correctly

    17 votes

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    New  ·  0 comments  ·  Analytics & Reporting » QOS  ·  Admin →
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    Joshua supported this idea  · 

  11. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    85 votes

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    Future Consideration  ·  9 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Joshua supported this idea  · 

  12. Reports to be edited by others

    22 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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  13. Support for SSO across multiple Entra ID tenants.

    128 votes

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    Under Review  ·  11 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  14. Automatically print fax from RC Unified App.

    12 votes

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    Future Consideration  ·  2 comments  ·  Phone & Messaging » Fax  ·  Admin →
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  15. Allow forwarding of reserved non-emergency numbers (I.e. 311) to local authority

    22 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  16. SMS Auto-Forwarding

    95 votes

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    Under Review  ·  26 comments  ·  Phone & Messaging » Application  ·  Admin →
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  17. Ability for agent to stay on the line after transferring to an external number.

    39 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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  18. Inbound Faxing with Announcement Enabled

    18 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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  19. Create Download List for Message-Only Extensions

    19 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  20. Add Polycom VVX 600 as supported device for Hot Desking

    16 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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