Settings and activity

24 results found

1. Coaching Page – Multi-Team View and Comparison (RingSense)

   27 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Joshua supported this idea  ·  Jun 8, 2026

2. Ability to control the start and end times for Callbacks generated from Inbound Queues

   8 votes

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   New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Joshua supported this idea  ·  Jun 5, 2026

3. Automatic voice translation

   8 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Joshua supported this idea  ·  Feb 18, 2026

4. Download Teams messages, including all reactions, images, files, and other documents shared within those messages.

   3 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Joshua supported this idea  ·  Dec 9, 2025

5. Messaging data export in a more legible format

   32 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Joshua supported this idea  ·  Dec 9, 2025

6. m trying to backup my chat from ringcentral application,the file which I'm getting in json format.so i can't read those chats in json fo...

   5 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Joshua supported this idea  ·  Dec 9, 2025

7. Hi, Could we have an option to download the Business Analytics reports in a pdf and excel format the same as the Performance reports?

   18 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Joshua supported this idea  ·  Sep 30, 2025

8. Export message data in a readable format like a conversation in the app

   37 votes

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   1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Joshua supported this idea  ·  Sep 10, 2025

9. Add Voicemail Transcription for Contact Center

   14 votes

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   Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Joshua supported this idea  ·  Sep 10, 2025

10. Allow for Call Transcripts to be Backed Up via RC Archiver

    18 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Joshua supported this idea  ·  Sep 5, 2025

11. Bulk license transfer for Cost Center

    20 votes

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    New  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Joshua supported this idea  ·  Sep 5, 2025

12. QoS for VIDEO is no longer drilling down correctly

    17 votes

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    New  ·  0 comments  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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    Joshua supported this idea  ·  Sep 3, 2025

13. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    91 votes

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    Future Consideration  ·  13 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Joshua supported this idea  ·  Mar 4, 2025

14. Reports to be edited by others

    23 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Joshua supported this idea  ·  Apr 23, 2024

15. Support for SSO across multiple Entra ID tenants.

    142 votes

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    Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Joshua supported this idea  ·  Apr 18, 2024

16. Automatically print fax from RC Unified App.

    12 votes

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    Future Consideration  ·  2 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Joshua shared this idea  ·  May 5, 2021

17. Allow forwarding of reserved non-emergency numbers (I.e. 311) to local authority

    22 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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18. SMS Auto-Forwarding

    103 votes

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    Under Review  ·  30 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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19. Ability for agent to stay on the line after transferring to an external number.

    39 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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20. Inbound Faxing with Announcement Enabled

    18 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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